Coaching, Contact Center and Social media contact

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Coaching

Contact Center

Social media contact

Seven Ways to Optimize Your Existing Service Channels

Toister Performance Solutions

FEBRUARY 20, 2020

Forecast all channels Contact centers traditionally forecast phone volume, so staffing can be adjusted to meet the expected demand. But what about emails, chat sessions, or social media posts? As a young contact center manager, I learned the hard way that written communication must be monitored.

Social media contact

Social media contact Contact Center Scripts Accountability

Tips To Improve Quality Monitoring

Etech GS

APRIL 1, 2019

Take the agent into an individual coaching session to discuss the interaction whether it be a chat, call, or social media contact. The ideal coaching session takes no more than 15 minutes. If you run a large contact center, you will need to have an internal team of quality analysts as well.

Calibration

Calibration Coaching Social media contact Contact Center

Customer Contact Central

Seven Ways to Optimize Your Existing Service Channels

Tips To Improve Quality Monitoring

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