Coaching Course Personalization 
Beyond Philosophy
OCTOBER 3, 2014
“If you don’t get all the right things right; the front door reception, the online experience, the process and procedures, the music, the lighting, the smell or whatever…if you don’t get these things right, then what chance has the person who is serving the coffee got to deliver a great experience?” He has supported it with his actions.
Beyond Philosophy
JULY 14, 2022
I’ve coached team members to let their humor come out in business. Of course, it must be appropriate and provided at the proper time. For example, a religious person will often find jokes about religion not funny at all, whereas a non-religious person might find them very funny. . It can reduce tension.
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Beyond Philosophy
AUGUST 9, 2017
Bekerman said his managers feel they have more time to coach employees; a task Bekerman described as “more meaningful” than counting paper. On the one hand, speeding up service and eliminating mundane tasks to free employees up to do other tasks, like coaching their direct reports, seems like it would be a boon to Customer Experience.
Myra Golden Media
JANUARY 15, 2019
One of the things I’m working on for 2019 is giving you tools to help you coach your employees and hold them accountable so that they are positioned to deliver the best possible customer experience. I need someone in this position who will speak with friendliness and warmth, and I hope that person is you.
Beyond Philosophy
JANUARY 28, 2015
Expectations are important to meet (and ideally exceed), particularly when this is the person who decides if whether you stay or go at an organization. I would argue you should never be this person whether it’s your first 90 days or not! Personally, I value people who challenge me in a positive way… this means not just saying “Yes!”
Beyond Philosophy
NOVEMBER 11, 2014
“ Duhigg goes on to say that understanding consumers’ shopping habits and personal habits for marketing is a priority despite the fact that most of us are hardly aware of those patterns ourselves. They are, of course, using a life event as a major trigger for changing habits and the one they chose is woman-specific.
Beyond Philosophy
AUGUST 21, 2017
By nature, I’m an organized person. I recently re-read an article by life coach Melanie Allen that explains ambiguity in business well. Be willing to adapt and change course if things aren’t working out. If you have the traits of a confident person, you’ll be better able to respond to factors you can’t control.
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