CustomerSuccessBox

DECEMBER 6, 2021

With the grace of a number of Customer Success communities, we have come a long way to 2022. Where now we see a new avatar of the emerging customer success, with the rise of customer advocacy and expansion putting in greater emphasis on customer onboarding. You can watch him speak at Customer Advocacy conferences.

SaaS 52

SaaS Customer advocacy Coaching B2B 52

GetFeedback

NOVEMBER 23, 2019

The features include: The Einstein Voice Assistant and Einstein Voice Skills which allows every Salesforce admin to create custom versions of the Voice Assistant for any users across all departments. . CX Takeaways in a nutshell.

Customer advocacy 19

Customer advocacy Sales Personalization Coaching 19

ClearAction

OCTOBER 10, 2017

Those tend to be situations that span multiple parts of the company, span multiple processes, and where there is no one that is holistically looking at a problem, that’s where our customer experience team steps in.” ” Take a page from VMware’s playbook.

B2B 83

B2B Customer Experience Customer advocacy Best practices 83

CustomerSuccessBox

SEPTEMBER 30, 2021

Speakers: Puneet Kataria with Antony Lipman is CustomerSuccess and training manager at Practi Test- a leading end-to-end test management platform and Aaron Thompson is a General Partner at SuccessHACKER, the leading provider of Customer Success Enablement and Education. Webinar 4- Customer Success Strategy for an Economic Downturn.

Customer advocacy 52

Customer advocacy B2B B2C SaaS 52

Playvox

DECEMBER 15, 2021

They both come with coaches, leaders who motivate the team to do their best work. A top-ranked customer support platform with 4,000 employees serving customers in 160 countries, Zendesk knows a thing or two about customer relationships. In fact, the best customer experiences are built with Zendesk.

Management 52

Management Customer advocacy Coaching Employee engagement 52

Balto

JANUARY 3, 2025

How Call Center Monitoring Links to Business Goals Monitoring can directly influence key organizational metrics: Net Promoter Score (NPS): Delivering consistent, high-quality service positively impacts customer advocacy. Customer Retention Rates: Resolving issues quickly and effectively reduces churn.

Best practices 52

Best practices Call Center First call resolution Coaching 52

Education Services Group

MARCH 31, 2022

Speakers: Sara Bochino , Vice President of Customer Success at talech , Ari Hoffman, Global Director of Customer Advocacy at Crowdvocate and Megan Macaluso , Sr. Director of Customer Success Strategy at Convercent. Peter Armaly joined Marley Wagner to co-host this month’s Customer Success Unlocked webinar.

Customer advocacy 52

Customer advocacy CRM Accountability Marketing 52

CustomerSuccessBox

FEBRUARY 28, 2022

Both the models (customer engagement and customer success), focus on a customer’s journey before acquisition through customer advocacy. Customer Success is all-encompassing and covers customer engagement under its umbrella. LAER model in Customer Success. Who owns the model?

Customer advocacy 52

Customer advocacy Upselling SaaS Education 52

Kayako

JULY 30, 2018

Content Marketing Ideas for Incredible Customer Experiences. After years of building customer success teams and programs, it seemed natural to take on my next challenge – build a global customer advocacy strategy.

Marketing 50

Marketing Customer Experience Customer centricity B2C 50

Education Services Group

MAY 13, 2020

What are you incentivizing in how you coach and run your team to enable those behaviors? CSMs own the renewal process : If you are managing the customer lifecycle appropriately, the renewal should be a natural outcome versus a sales event. Maintaining customer advocacy at your core.

SaaS 52

SaaS Customer advocacy Technical Support Sales 52

Amity

APRIL 24, 2017

Outside of myself, we have two types of roles: the first one is Customer Success Management which includes Managers and Associates. They manage different types of customers and focus on the proactive “coaching” activities. Even in Marketing, customer advocacy is a huge part of our strategy.

Metrics 93

Metrics Sales Best practices Customer advocacy 93

CSM Practice

JANUARY 17, 2017

However, despite the lack of necessary usage data and infrequent touch points, there is an enormous potential for influencing this underserved group of customers in a positive manner. This is achieved by developing strong customer advocacy and advisory programs and by continually improving product adaptation processes.

SaaS 40

SaaS Accountability Metrics Coaching 40

SmartKarrot

NOVEMBER 8, 2022

Role: Director of Customer Success Location: London, England, United Kingdom (Hybrid) Organization: Law Business Research As a Director of Customer Success, you will develop the people, process, and tooling needed to drive meaningful outcomes in the division (GRR, NRR, renewals, customer health, customer advocacy).

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19

SmartKarrot

SEPTEMBER 7, 2022

Establish executive-level customer relationships with the most strategic customers. Inspire and drive a company-wide culture of Customer Success, creating a strong culture that fosters customer advocacy. Provide mentoring and coaching to develop team members and support career growth.

Customer advocacy 19

Customer advocacy Coaching Upselling B2B 19

SmartKarrot

OCTOBER 19, 2022

Apply here: [link] Role: Head of Customer Success Location: San Francisco, CA, US Organization: Creator Deck As a Head of Customer Success, you will coach, recruit, train, and mentor an exceptional team of customer success professionals, while playing a hands on role with many of the largest strategic accounts.

Customer advocacy 19

Customer advocacy Coaching Banking Accountability 19

SmartKarrot

DECEMBER 14, 2022

Role: Head of Customer Success Location: Remote, United States Organization: Jarvis Elliott As a Head of Customer Success, you will work with the C-suite/leadership team to develop a Customer Journey. Coach, manage, and grow the Customer Success team as they scale. Apply here: [link].

Customer advocacy 19

Customer advocacy Technical Support Benchmark Coaching 19

SmartKarrot

MAY 11, 2023

Track usage and overall customer happiness by keeping an eye on client health. Improve the Kanmon experience by working together with the development, product management, and support teams to increase customer advocacy and escalations. Deliver first-rate customer support over the phone and/or email in a busy setting.

Customer advocacy 19

Customer advocacy Enterprise industry standards Accountability 19

SmartKarrot

DECEMBER 2, 2022

Drive change that balances reactive customer support functions with proactive customer success activities across the organization to Increase customer renewal rates and reduce client churn. Coach individual managers to improve or develop management and leadership competencies. Apply here: [link]. Apply here: [link].

Customer advocacy 19

Customer advocacy Upselling Accountability Coaching 19

SmartKarrot

APRIL 7, 2022

Define operational metrics for the group, and measure the Effectiveness of Customer Success. Drive strategy of land and expand within the customer base. Manage and own key aspects of customer advocacy such as advisory boards and NPS. Role: Customer Success Manager. Apply here: [link]. Organization: Adyen.

Customer advocacy 19

Customer advocacy Engineering Coaching Employee engagement 19

SmartKarrot

FEBRUARY 18, 2022

Apply here: [link] Role: Customer Success Manager Location: Brisbane, Queensland, Australia Organization: Lightspeed Commerce As a Customer Success Manager, you will guide and coach your customers through their journey to adopt Lightspeed’s technology.

Customer advocacy 19

Customer advocacy Best practices Accountability Coaching 19

SmartKarrot

JANUARY 19, 2022

Apply here: [link] Role: Customer Success Manager Location: Brisbane, Queensland, Australia Organization: Lightspeed Commerce As a Customer Success Manager, you will guide and coach your customers through their journey to adopt Lightspeed’s technology. Successfully onboard new customers delivering ‘go-live’ dates on time.

Customer advocacy 3

Customer advocacy Benchmark Call Center Coaching 3

SmartKarrot

SEPTEMBER 30, 2021

Conduct regularly scheduled communications with customer influencers and decision-makers. Identify risks to the customer in achieving their stated business goals and develop a risk mitigation plan. Evangelize capabilities of Ellucian Solutions and Customer Advocacy by securing customer references.

Customer advocacy 3

Customer advocacy Engineering Accountability Coaching 3

SmartKarrot

MAY 18, 2022

Drive strategy of land and expand within the customer base. Manage and own key aspects of customer advocacy such as advisory boards and NPS. Collect product feedback and influence the product roadmap and go-to-market strategy.

Customer advocacy 19

Customer advocacy Accountability Coaching CRM 19

SmartKarrot

NOVEMBER 14, 2022

As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Establish both leading and lagging KPIs to enhance customer advocacy.

Technical Support 19

Technical Support Customer advocacy Engineering Upselling 19

SmartKarrot

SEPTEMBER 2, 2022

Apply here: [link] Role: Director, Customer Success Location: Chicago, IL, US Organization: Grubhub As a Director of Customer Success, you will exceed financial targets by managing pipeline and team activity, with an ability to accurately forecast and motivate.

Upselling 19

Upselling Customer advocacy Coaching Feedback 19

SmartKarrot

MARCH 14, 2022

Evaluate and potentially implement improvements to the escalation processes for customer support issues. Coach and develop team members with a hands-on approach. Drive customer advocacy in the form of case studies, testimonials, and referrals. Lead by example and with enthusiasm and compassion.

Customer advocacy 3

Customer advocacy Enterprise Technical Support Government 3

SmartKarrot

FEBRUARY 21, 2022

Train and coach customers through a successful onboarding process, adoption phase, and ongoing usage. Promote customer advocacy within the industry and among potential customers. Establish relationships and engage with technical and business counterparts to drive product adoption, renewal, and expansion.

Customer advocacy 19

Customer advocacy Government Upselling Coaching 19

SmartKarrot

NOVEMBER 11, 2021

Work closely to manage and grow the current NA CS leaders (and the rapidly growing team of CS Coaches). Proactively managing customers to avoid them becoming at-risk. Managing and building trusted customer relationships. Driving customer advocacy through success. Lead the leaders.

Customer advocacy 19

Customer advocacy Technical Support Consulting Consulting 19

SmartKarrot

APRIL 18, 2022

Define operational metrics for the group, and measure the Effectiveness of Customer Success. Monitor customer health to track usage and overall customer satisfaction. Drives innovation, best practices, and process improvement. Understand merchant value drivers, and report out on return on investment based on those drivers.

Advertising 19

Advertising Customer advocacy Finance Best practices 19

SmartKarrot

OCTOBER 7, 2021

Apply here: [link] Role: Customer Success Director Location: Remote, San Francisco, CA, US Organization: MURAL As a Customer Success Director, you will manage a team of CSMs and ensure they are driving adoption and growth within their portfolio of accounts.

Upselling 19

Upselling Customer advocacy Enterprise Coaching 19

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. They then help the clients develop a customer-centric business strategy that increases customer loyalty and retention. to career growth through individual coaching and mentoring.

Chief Customer Officer 21

Chief Customer Officer SaaS Coaching Customer centricity 21

SmartKarrot

JANUARY 5, 2021

A Customer Success expert, speaker, and a published author, Dave is known for his remarkable expertise in supporting B2B SaaS companies and developing their Customer Success capabilities. Simultaneously, he has been a consultant, coach, and trainer for technology professionals across 30 countries. Jeanne Bliss. Nils Vinje.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Coaching 21

SmartKarrot

JUNE 11, 2021

CS Mastermind is another professional development programs that enhances skills via online training, group coaching calls, instructor-led sessions and more. The CCSMP certification is based on the Practical CSM framework that works across the entire customer lifecycle. It is 100% online and highly interactive.

Best practices 22

Best practices SaaS Accountability Education 22

SmartKarrot

NOVEMBER 20, 2020

Role: VP of Customer Success Location: Santa Clara, CA, US Organization: Cloudinary As a VP of Customer Success, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results (OKRs) along with hiring, coaching, and developing a world-class team.

Customer advocacy 10

Customer advocacy Coaching Government Consulting 10

SmartKarrot

JANUARY 29, 2021

Role: Vice President of Customer Success Location: San Francisco Bay Area, US Organization: Privacera As a Vice President of Customer Success, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results along with hiring, coaching, and developing a world-class team.

Customer advocacy 10

Customer advocacy Education Upselling Customer centricity 10

SmartKarrot

JUNE 8, 2020

Apply here: [link] Role: Customer Success Team Leader, APAC Location: Kuala Lumpur, Malaysia Organization: Splunk This position reports to the Customer Success Strategic Programs Leader. In this role, you will drive and lead the Customer Advocacy Program with all aspects of customer adoption and success.

Customer advocacy 10

Customer advocacy Accountability Coaching Sales 10

SmartKarrot

JULY 14, 2021

This is a “player/coach” role by design. Support team’s post-sales customer lifecycle activities including training, professional services, technical support, renewals, expansion, and advocacy. Enable customer interactions in a manner that establishes credibility and trust as a business advisor.

Customer advocacy 10

Customer advocacy Technical Support Finance Consulting 10