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Digital Customer Care: 10 Ways to Fix Not-Very-Good Tweets to Customers

Contact Center Pipeline

Many companies are “pretty much kind of OK-ish” at responding to customers’ questions or complaints in social media. They do respond to customers’ social posts, and they reply pretty quickly. Some companies are doing darn well at digital customer care. A few are good. A handful are excellent.

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Amazing Business Radio: Dan Gingiss

ShepHyken

Creating Consistent Exceptional Customer Experiences. Shep Hyken interviews Dan Gingiss, an international keynote speaker, coach, and author of The Experience Maker. They discuss how to create experiences that customers want to talk about. ” About: Dan Gingiss is an international keynote speaker and coach.

Coaching 370
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Coaching and Training Social Care Agents

Contact Center Pipeline

Whether you decide to recruit social customer care agents from outside your center or promote from within, you’ll need to expand your coaching […].

Coaching 100
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Amazing Business Radio: Sam Lessin

ShepHyken

They discuss the changing needs and expectations of customers, and how to keep customer service simple while delivering satisfaction. The Interview with Sam Lessin: The world is becoming more customer-centric, but not every company is keeping up. Customers now expect companies to be as easy to reach as their friends are.

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Best Practices for Keeping Remote Employees Engaged

Speaker: Dave Hoekstra, Calabrio

As your brand’s voice on the front line, it’s imperative to find new and unique ways to keep your remote agents motivated to maintain performance and deliver quality customer care. How can I make coaching as effective when not in person? How can I make conversations personal over video?

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How Top Brands Are Winning with Engaging Social Media Experiences

CX Global Media

But don’t be complacent if other companies in your industry are not good at providing an excellent social media experience for customers. Social customer care and delivering a social media experience for customers that differentiates is your opportunity to disrupt – instead of being disrupted. Additional Resources.

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Amazing Business Radio: Joel Makhluf

ShepHyken

Using AI to Guide Employees Toward Better Customer Care. They discuss the need for more awareness and empathy among customer service agents and how AI and technology can provide that. > When used correctly to support customer service representatives and call center agents, it can help humans be “more human.”.

Coaching 263