Coaching Customer Care Gamification 
CCNG
NOVEMBER 9, 2022
For example, engagement among customer service agents is demanding due to the one-to-one nature of customer care, the continuous flow of customer interactions and the lack of physical mobility due to reliance on screen-based support systems.
CCNG
MAY 27, 2021
Employee retention and engagement Onboarding and Training Performance Management Workforce Management workforce Optimization Quality Assurance Knowledge Management Agent Motivation, recognition, and gamification Idea Generator – Sounding Board You have a problem and do not know where to start? A consultant can be a sounding board for ideas.
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ShepHyken
DECEMBER 5, 2022
Do you care about something your customer cares about? If you expect loyalty from your customers, you must demonstrate loyalty toward them. Centrical) Enterprises everywhere are transforming their frontline teams through interval learning and coaching, with a gamified approach. Second, find shared values.
CCNG
SEPTEMBER 27, 2023
When the customer finally gets a hold of a live person, the agent needs to calm down the frustrated customer before they can help them. ADDING MORE COSTS TO CUSTOMER CARE But the added cost doesn’t end there. Once the customer states the reason for calling, the agent needs to find the answer. It’s a vicious cycle.
Noble Systems
MARCH 30, 2020
Contact centers, like businesses in all industries, are making every effort to keep employees safe without disrupting customer care during the current Coronavirus outbreak. By monitoring and analyzing every interaction, companies can also uncover agent deficiencies so that they can develop new content for training and coaching.
TechSee
JUNE 25, 2019
Contact Center Pipeline reports that increasing the focus on coaching and development for agents is a top priority for contact centers worldwide. AI-based training tools such as gamification, visual assistance and self-monitoring, cut down on agent onboarding time and ensure agents are fully engaged from day one. Gamification.
Playvox
NOVEMBER 16, 2021
In 2019, the lifestyle brand had 12 customer care agents. As part of the company’s core value to stand up, speak up, and shout out, the Sweaty Betty team believes that feedback is fuel and coaching is a springboard that can take employees where they want to go next. Empowerment. Listen here. Schedule a demo today.
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