CX Global Media

OCTOBER 22, 2018

Regardless of how lost you feel now, join Joachim “Joe” Rogers, Senior Director of Customer Care Center for Coca-Cola Bottling Co. What Joe will cover in this free training seminar…. Seminar Leaders. Joachim “Joe” Rogers is Senior Director – Customer Care Center for Coca-Cola Bottling Co.

Employee engagement 45

Employee engagement Contact Center Morale Coaching 45

Myra Golden Media

NOVEMBER 20, 2019

30-Minute De-escalation Online Class to Help Your Employees Get Angry Customers to Back Down, Even Customers Who Want a Supervisor – with Video Teaching, Simulations, Knowledge Checks, and Practice Interactions. Anna Hoang, Customer Support Specialist I, Vertafore. “In Anna Hoang, Customer Support Specialist I, Vertafore. “

Coaching 185

Coaching Customer Care Customer Support Feedback 185

Myra Golden Media

JULY 31, 2019

“In regards to your eLearning course, your coaching has immensely helped me with a few difficult calls these past three weeks. Anna Hoang, Customer Support Specialist I, Vertafore. “ I have had the pleasure and the privilege of attending several seminars given by Myra Golden. You will not be sorry.”.

Coaching 166

Coaching Customer Care Customer Support Customer Service 166

Myra Golden Media

MARCH 18, 2020

30-Minute De-escalation Online Class to Help Your Employees Get Angry Customers to Back Down, Even Customers Who Want a Supervisor – with Video Teaching, Simulations, Knowledge Checks, and Practice Interactions. Anna Hoang, Customer Support Specialist I, Vertafore. “ (with a focus on de-escalation). You will not be sorry.”.

Coaching 156

Coaching Customer Support Call Center Customer Care 156

Comm100

JUNE 30, 2016

Luckily, there is a large number of customer service training programs, both on-site and online, that can help you train your team and enable them with vital customer service skills. Customer Service Training by ALISON. Customer Service Training and Becoming a Customer Service Superstar by Skillpath. Cost: $199+.

Customer Service 73

Customer Service Banking Education Scripts 73

Netomi

JANUARY 5, 2022

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. . Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

JustCall

DECEMBER 1, 2022

Let us look at some of the benefits of work from home customer care department. Customer care executives are there to assist your consumers and resolve their queries. Offer free workshops and seminars to improve work habits and improve skills. Provide Regular Feedback And Coaching. Offer leadership training.

Call Center 52

Call Center Management Agent burnout Scripts 52