Remove Coaching Remove Customer centricity Remove Employee engagement
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Do You Harness the Power of Habit in Your Marketing Yet?

Beyond Philosophy

Here are some great examples from different environments of working with natural tendencies to achieve a desired outcome: An American football coach named Tony Dungy propelled one of the worst teams in the NFL to the Super Bowl by focusing on how his players habitually reacted to on-field cues.

Marketing 418
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Contact Center Technology Finally Enables You to Be Customer Centric

CX Global Media

Have you ever experienced relief when that huge barrier preventing you from being more customer centric was finally removed? The irony of many legacy contact center communication platforms that are being used to serve customers often prevent you from doing it effectively. By default, you end up being more process focused.

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Amazing Business Radio: Annette Franz

ShepHyken

They also talk about the crucial role the employee experience plays in the customer experience. The Interview with Annette Franz: Customer understanding is a cornerstone of a customer-centric culture. Out of a great employee experience comes employee engagement, productivity, and quality.

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3 Steps to Becoming #1 on Trip Advisor

Beyond Philosophy

Downie is committed to the idea that leadership is key for having an excellent Customer Experience. He believes that his job is to direct, lead, coach, drive the breakdown truck and then coach again. Most of all, his leadership and emphasis on Customer Experience is the key to its success. Individual development.

Coaching 385
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Creating a Customer-Centric Culture That Aligns Employees With Customers

Integrity Solutions

Building a customer-centric culture is more challenging than you might initially think. But every organization has the ability to build a strong customer-centric culture- and it doesn’t have to be complex. A strong, vibrant customer-centric culture is an organic and natural strength that cannot be compromised.

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Amazing Business Radio: Vibhas Ratanjee

ShepHyken

Emotional Engagement and Customer Centricity. How to Drive Customer and Employee Engagement for a Better Customer Experience. They discuss strategies for building customer centricity and emotional engagement. That means spending time on the frontlines of customer service.

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5 Top Customer Service Articles for the Week of December 16, 2019

ShepHyken

Employee Engagement: 4 Keys to Delivering Exceptional Customer Experience by CIO. CIO) With a customer-centric perspective, along with the right training and processes in place, every single one of your employees — from interns to the C-suite — can be a highly engaged employee.