Coaching, Customer Experience and Quality calibration

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Coaching

Customer Experience

Quality calibration

3 Reasons Why Customer Satisfaction Should Not Replace Quality Assurance

Customer Service Life

SEPTEMBER 7, 2018

Now if you’re looking to augment your quality assurance efforts with AI and/or an analytics solution , that’s a different conversation. This can potentially allow your quality team to review more interactions (up to 100%). This is one easy way to insert CSAT into your quality calibrations and coaching.

Quality calibration

Quality calibration Calibration Surveys Coaching

So You Need a Quality Application? Consider These 7 Things

Customer Service Life

JUNE 17, 2019

A comparison of our scores against other key metrics like handle times and customer satisfaction. Quantity of quality monitors completed against our goal for a time period. Performance on individual objectives on the form to provide targeted coaching and training for the areas where teams and individual agents struggle most.

Calibration

Calibration Quality calibration Contact Center Gamification

Customer Contact Central

3 Reasons Why Customer Satisfaction Should Not Replace Quality Assurance

So You Need a Quality Application? Consider These 7 Things

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