Myra Golden Media

MARCH 18, 2020

30-Minute De-escalation Online Class to Help Your Employees Get Angry Customers to Back Down, Even Customers Who Want a Supervisor – with Video Teaching, Simulations, Knowledge Checks, and Practice Interactions. Anna Hoang, Customer Support Specialist I, Vertafore. “ (with a focus on de-escalation). You will not be sorry.”.

Coaching 156

Coaching Customer Support Call Center Customer Care 156

Myra Golden Media

JULY 15, 2019

Need some guidance on how to develop and execute a quality program that is robust, fair, and that your employees buy-in to – and one that doesn’t make your supervisors need to sip wine just to get through a coaching discussion with employees? Here’s the 8 Step Quality Program we use at Myra Golden Seminars.

Calibration 153

Calibration Coaching Morale Feedback 153

Customer Guru

AUGUST 21, 2018

Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and authors), we are sharing a few names of leaders leaders that every CX enthusiast must follow and take inspiration from. John is an “Ex-Disney Guy” and Customer Experience Coach.

Customer Experience 115

Customer Experience Journey mapping Consulting Consulting 115

Fonolo

AUGUST 17, 2021

To optimize your call center’s performance, you need to think about improving your customers’ experience. After all, customer-centric companies are 60% more profitable. While incredible customer service should always be a call center’s goal, it shouldn’t be your only goal. But it’s not enough.

Call Center 156

Call Center Abandon rate Average Handle Time First call resolution 156

Fonolo

JULY 27, 2021

FCR measures the percentage of customer queries that are resolved within the first interaction. If customers need to reach out multiple times to resolve a single issue, you likely have a low FCR rate. Not only does a high FCR improve customer experience, but it also indicates high efficiency in your agents.

Call Center 142

Call Center Abandon rate First call resolution Construction 142

Netomi

JANUARY 5, 2022

This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Can I Work a Customer Service Job from Home? Adrian Swinscoe.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CrazyCall

APRIL 9, 2019

Alice Heiman is a sales coach and internationally renowned sales expert who demonstrates business owners and SMBs how to generate leads, handle objections and close more deals. Joanne Black is the founder of No More Cold Calling, a speaker and innovative seminar leader. Alice Heiman. Co-founder and CRO at TradeShow Makeover.

Sales 133

Sales Consulting Consulting Coaching 133

SharpenCX

FEBRUARY 24, 2023

Banks have long been struggling to keep up with digital customer experience expectations. It’s time for banks to take their customer experience to the next level. Let’s dive into 4 ways banks can hyperpersonalize customer experiences at scale. faster than their competitors.

Banking 76

Banking Personalization Customer Experience Chatbots 76

Up Your Service

FEBRUARY 5, 2020

Marshall Goldsmith is such an incredibly strong contributor, such a reputed leader in the world of coaching and mentoring, that Thinkers 50 stopped giving him the award and they actually named an award after him. Last year in Toronto, Canada, I was being recognized as the #1 Customer Service Global Guru. Service Leadership Workshop.

Coaching 52

Coaching Best practices Customer Service Customer Experience 52

SharpenCX

JUNE 29, 2021

[Read Next:] Coaching and Training Action Items to Inspire your Customer Service Training Program. Training is vital for productive growth , employee engagement, and a successful customer experience. Let’s consider some of the most essential skills your agents need and how you can coach them to success.

Customer Service 67

Customer Service Coaching Call Center call center software 67

SharpenCX

APRIL 28, 2021

So, I’m here for a quick philosophy seminar. Coaching your team leads to better business results. But Stevie used what she learned from him to coach up and acquire funding to expand the Rosebud Motel across the nation. Ramp up coaching in your contact center and carve out time to give feedback to your agents daily.

Management 67

Management Coaching Construction Contact Center 67

Comm100

JUNE 30, 2016

Luckily, there is a large number of customer service training programs, both on-site and online, that can help you train your team and enable them with vital customer service skills. Customer Service Training by ALISON. Customer Service Training and Becoming a Customer Service Superstar by Skillpath. Cost: $199+.

Customer Service 74

Customer Service Banking Education Scripts 74

JustCall

MAY 14, 2024

Call center training is the process of training your agents to communicate effectively with potential or existing customers. It encompasses various courses, seminars, coaching sessions, and activities designed to teach the skills and behaviors necessary for success in a call center environment. What is call center training?

Contact Center 52

Contact Center Coaching Call Center contact center solutions 52

Integrity Solutions

FEBRUARY 1, 2019

Don’t fall into the trap of assuming that a seminar or series of online modules will change what your advisors actually say and do when meeting with clients. To change behaviors , ongoing repetition, reinforcement, coaching and accountability have to be woven into any training program. Change behavior; don’t just give information.

Coaching 58

Coaching Sales Government Accountability 58

Calltools

FEBRUARY 20, 2019

He works as a life coach, has written multiple books, and his live seminars are insanely popular. CallTools Help Your Success With CallTools, use an inbound caller ID to direct calls to your sales team and streamline your customer experience. Ask anyone if they’ve heard of Tony Robbins and chances are, they have.

Sales 40

Sales Coaching Customer Service Management 40

JustCall

MARCH 7, 2023

This can be provided in digital or virtual workshops, video seminars, webinars, or one-on-one coaching and mentoring. The goal is to ensure that your sales team is developing their knowledge and skills to stay up to date with industry trends and customer needs.

Best practices 52

Best practices Sales Morale Personalization 52

JustCall

DECEMBER 1, 2022

Offer free workshops and seminars to improve work habits and improve skills. They have a huge responsibility of handling customer queries, increasing profits, reporting to managers, meeting KPIs, and creating positive customer experiences. Provide Regular Feedback And Coaching. Create A Mentoring Program.

Call Center 52

Call Center Management Agent burnout Scripts 52

SmartKarrot

OCTOBER 10, 2022

As a Customer Success Manager, you will develop and deliver product demonstrations to prospective customers as well as to existing customers during in-person meetings, online sessions as well as at conferences, seminars, and other events. Support your team to build strong customer relationships.

Education 19

Education Healthcare Accountability Coaching 19

Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. Since then, Ben has over 10 years of acting and improv experience. William Taylor.

Call Center 182

Call Center Management Scripts Coaching 182

NobelBiz

AUGUST 14, 2023

By employing advanced algorithms to differentiate between live answers and voicemail recordings, this technology enables agents to focus their efforts solely on engaging with customers in real-time conversations. Tune in to our podcast episode featuring Michael Tamer, the Contact Center Coach, CEO at Proponisi, and a training expert.

Contact center software 52

Contact center software Call Center Contact Center Coaching 52

Calltools

OCTOBER 14, 2020

Call barging that lets managers interrupt calls to talk to the agent and customer. Whisper coaching that lets training managers give agents advice so they can get better results. If you notice that, then you can make it an important part of upcoming training seminars. Someone assigned to customer service may do better in sales.

Call Center 52

Call Center Scripts Coaching Sales 52