CustomerSuccessBox

FEBRUARY 28, 2022

A customer engagement model is a company’s method of interacting and creating connections with its customers. The best customer engagement model will boost trial conversions, revenue per customer, customer satisfaction, and customer retention significantly. The second stage is ‘Adopt’.

Upselling 52

Upselling Customer advocacy SaaS Education 52

ChurnZero

NOVEMBER 4, 2022

To get your CS team to look outside of themselves and flex their empathy, coach them on how to interact with customers, especially when it involves delivering undesirable news. The biggest upset the industry has seen as of late is investors prioritizing and scrutinizing customer retention rates.

SaaS 98

SaaS Customer centricity Finance Best practices 98

Robert Davis

SEPTEMBER 17, 2018

Based on discovery (in a sales environment), does the agent present the right solution with a compelling offer and assumptive close? And after a live person says “Hello, thank you for calling…,” what happens? Is the greeting warm and enthusiastic? Does the agent take time to discover the true reason for the call?

Call flow 48

Call flow Upselling Customer retention Contact Center 48

Contact Center Pipeline

AUGUST 5, 2020

a Canadian training company that helps contact centers improve their sales and customer experience results. Area of Expertise: Training contact center agents to deliver great customer service and upsell effectively for improved customer retention and higher revenue. What is your […].

Upselling 32

Upselling Contact Center Customer retention Sales 32

SmartKarrot

OCTOBER 3, 2022

Recruit, hire, mentor and coach Customer Success team members. Mentoring and coaching cover both Customer Success practices and processes as well as industry and solution expertise. Serve as the escalation and resolution point for CSMs to address individual customer issues and concerns.

Upselling 19

Upselling Coaching Best practices Consulting 19

SmartKarrot

AUGUST 30, 2022

Advocate for corporate clients’ needs with the product, engineering, marketing and sales teams to ensure all departments work together to support a great client experience. Provide additional training to help customers implement new use cases. Review customer health and flag and address any risks for churn.

Upselling 19

Upselling Coaching Accountability Sales 19

Balto

AUGUST 3, 2022

We limited respondents to those whose organizations contained sales, customer service, or collections contact centers. Companies that have personal interactions with a large segment of their customers see a 1-2% increase in total sales due to increases in loyalty. Letting customers know about incentives and sales.

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

SmartKarrot

JANUARY 17, 2023

Role: Customer Success Lead Location: San Mateo, CA, United States (Hybrid) Organization: North Starr As a Customer Success Lead, you will lead and coach a team of customer success managers. Assist the team in executing growth and optimization strategies for the customers. Apply here: [link].

Upselling 19

Upselling Technical Support Consulting Consulting 19

SmartKarrot

SEPTEMBER 19, 2022

Role: Head of Client Success, West Region Location: Malvern, PA, US Organization: Vanguard As a Head of Client Success, you will be responsible for the retention, satisfaction, and growth of clients and prospects within their assigned segment. Manage a portfolio of accounts with a focus on renewals and upsells conversations.

Upselling 19

Upselling Technical Support Accountability Coaching 19

SmartKarrot

APRIL 28, 2023

You’ll be the alpha dog, coaching, mentoring, and directing our customer success managers to give each and every one of our clients an excellent experience. Deliver top-notch support and customer service to customers via phone, email, and video calls.

Upselling 19

Upselling Coaching Engineering Customer retention 19

SmartKarrot

OCTOBER 7, 2021

Develop and implement a framework to proactively identify risks and minimize customer churn. Influence customer future lifetime value through high product adoption, customer satisfaction, and overall customer health. Identify cross-sell and upsell opportunities in order to maximize revenue from existing customers.

Upselling 19

Upselling Customer advocacy Enterprise Coaching 19

SmartKarrot

OCTOBER 31, 2022

Work with the Sigma support team to ensure that customer requests and escalations are resolved. Identify and achieve targets on renewal rates, customer satisfaction, expansions and upsells. Review customer usage analytics and identify customers at risk of churn. Manage Long-term customer relationships.

Upselling 19

Upselling Best practices Coaching Engineering 19

SmartKarrot

AUGUST 17, 2022

Role: VP of Customer Success Location: Remote, Dallas, TX, US Organization: Textio As a VP of Customer Success, you will be leading, rapidly growing, and coaching team members by setting the strategy and prioritizing the organizational goals. Manage all customer subscriptions to ensure high retention and mitigate churn risk.

Education 19

Education Upselling Customer centricity Coaching 19

SmartKarrot

JANUARY 20, 2023

You’ll also standardize the renewal process in cooperation with the Sales team to maximize retention. Apply here: [link] Role: Director of Customer Success Location: Remote, Washington DC-Baltimore Area, United States Organization: Treeline, Inc. Build strong (executive) relationships with all customers in your region.

Government 19

Government Upselling Accountability Customer centricity 19

SmartKarrot

MARCH 15, 2023

Increase adoption, gross retention, and net retention, develop and implement customer success strategies, playbooks, processes, and best practises that are in line with the company’s goals and objectives. Make sure your teams meet their revenue goals for upsells and extensions. Cross-Functional Team Cooperation.

Upselling 19

Upselling Engineering B2B Accountability 19

Global Response

JULY 23, 2023

For example, at Global Response, our goal is not just to provide you with customer service agents, but to provide you with brand specialists who integrate seamlessly into your brand. Our world-class employees receive the best-in-class training and coaching so they can eat, sleep, and breathe your brand.

Call Center 62

Call Center outsourcing Bilingual agents Service level 62

SmartKarrot

OCTOBER 22, 2021

Collaborate with Sales teams to innovate, improve the process, and aid to define procedures that minimize customer risk and improve customer retention rates and growth! Collaborating with internal teams and partners to optimize the customer experience and value realization. Improve onboarding processes.

Brand ambassadors 19

Brand ambassadors Education Upselling Consulting 19

SmartKarrot

APRIL 28, 2021

Continually engage internally and cross-functionally to learn about new business applications, positioning the REEF brand and upselling new opportunities to clients. Apply here: [link] Role: Customer Success Director Location: England, United Kingdom Organization: HappyOrNot As a Customer Success Director, you will drive customer retention.

Real estate 10

Real estate Upselling Customer retention Accountability 10

SmartKarrot

APRIL 17, 2023

For example, a software company uses an AI-powered voice assistant to provide real-time updates on product development to its enterprise customers, resulting in faster issue resolution and improved customer retention. They can be used for a range of tasks, including customer service, sales, and technical support.

Upselling 10

Upselling Chatbots Virtual Agent Coaching 10

SmartKarrot

AUGUST 12, 2021

Role: Director, Customer Success Location: Santa Barbara, CA, US Organization: Tapjoy As a Director of Customer Success, you will oversee the Customer Service function and will partner with the Sales, Operations, and Product teams to ensure the best possible customer experience.

Government 16

Government Upselling Coaching CRM 16

SmartKarrot

FEBRUARY 22, 2021

Drive improvements to workflows and processes to streamline internal communications between the Technical Support and Customer Success and cross-functional teams and meet KPIs to drive an excellent customer experience. Work with the Sales team to expand the revenue in accounts through new module sales and up-sell opportunities.

Upselling 10

Upselling Technical Support APIs Accountability 10

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Allison Pickens. Anika Zubair. Anita Toth. Annette Franz.

Chief Customer Officer 21

Chief Customer Officer Coaching SaaS Customer centricity 21

SmartKarrot

JUNE 16, 2021

Role: Customer Success Director Location: Waltham, MA, US Organization: Evolv Technology As a Customer Success Director, you will attract, hire, coach, and retain the highest quality customer success managers. Identify expansion opportunities and partner with sales to successfully close such opportunities.

Upselling 10

Upselling Accountability Customer centricity Coaching 10

SmartKarrot

JUNE 30, 2020

Work collaboratively with the marketing, product, sales, and customer support teams to develop and execute Insightly initiatives that improve customer retention. Identify upsell and cross-sell opportunities. Keep customers informed of new product releases, relevant betas, and upcoming features.

Enterprise 10

Enterprise Accountability Engineering Upselling 10

SmartKarrot

FEBRUARY 25, 2021

Develop and nurture cross-functional partnerships across the entire TargetCW organization including software, sales, marketing, finance and operations which impact overall customer success and drive customer retention and revenue growth. Achieve specific targets for retention, expansion, and other key revenue targets.

Journey mapping 10

Journey mapping Finance Customer retention Upselling 10

SmartKarrot

JANUARY 20, 2021

Apply here: [link] Role: Global Director of Customer Success Location: Greater Boston, United States Organization: WhiteSource As a Global Director of Customer Success, you will responsible for management and growth of the global team of customer success managers.

Banking 10

Banking Best practices Engineering Upselling 10

SmartKarrot

APRIL 21, 2021

Drive and measure key performance metrics of this account such as volume trends, upsells, at risk activities, pipeline management, and the overall health of the relationship. Identify and assess renewal risks for customers. Maintain a high level of customer satisfaction. Maintain high levels of customer retention.

Upselling 10

Upselling Metrics Accountability SaaS 10

SmartKarrot

JUNE 1, 2021

Driving strategy to ensure measurable customer success, retention and expansion opportunities. Collaborating with Sales and Marketing teams to drive growth. Working closely with Product to share customer insights that inform future product developments and effectively bring those innovations to bear for optimal customer success.

Best practices 10

Best practices Finance Benchmark Upselling 10

SmartKarrot

MAY 21, 2021

Director, Customer Success Location: Chicago, IL, US Organization: Paro.io Director of Customer Success, you will work directly with VP Growth (whose purview includes Sales and Sales Operations) to build a high-functioning revenue organization.

industry standards 10

industry standards Metrics Upselling Enterprise 10

SmartKarrot

JULY 5, 2021

Develop a culture of continuous improvement for process repeatability, operations scaling, capacity management, and customer satisfaction. Ensure close coordination and collaboration with Sales, Account Management and Customer Success teams to ensure customer retention and growth.

Advertising 10

Advertising Enterprise Upselling Accountability 10

SmartKarrot

NOVEMBER 16, 2022

Keeping customers satisfied is now the job of the client success specialist because customers are expecting more from the things they purchase and because products are becoming more complex. The dynamics of relationships are fundamental to SaaS (Software As A Service) sales. Enhance retention rate and decrease the churn ratio.

Chief Customer Officer 10

Chief Customer Officer SaaS Upselling B2B 10

SmartKarrot

DECEMBER 16, 2020

Develop listening points in customer journey map e.g., usage, satisfaction, and development opportunities, with standardized interventions for each point in the journey. Partner with senior sales leadership to identify opportunities for customer and business development, including process improvement.

Journey mapping 10

Journey mapping Finance Upselling Coaching 10

SmartKarrot

MARCH 26, 2021

Role: Senior Manager / Director, Customer Success Location: Remote, Boston, MA, US Organization: MackeyRMS As a Senior Manager/Director of Customer Success, you will manage a team of CSMs as well as own accounts, including renewals and upsells. and conducting scheduled EBRs with senior executives.

Journey mapping 10

Journey mapping Customer advocacy Best practices Upselling 10

Amity

OCTOBER 31, 2016

The first being product adoption, the second being customer retention, and the third being customer expansion. It might help to start with a bit of a history, give that, relative to other teams here at Uberflip, Customer Success is still very new. How did you personally get started in Customer Success?

Coaching 0

Coaching Upselling Engineering Marketing 0

Robert Davis

MARCH 2, 2017

Our success has provided a solid foundation, giving our company the reputation for being one of the best full-service training, coaching and facilitation consultancies in the marketplace. After ensuring understanding, call coaching focused on exceeding customer expectations from greeting to close. RCDA Results.

Call flow 48

Call flow Coaching Telecommunications Customer retention 48

ChurnZero

APRIL 27, 2021

Other signs of explosive growth potential at this early stage are a highly efficient sales motion, though this is most often still a work in progress at this stage. Interest from channel partners and sales via channel partners can be another meaningful indicator. . We coach our companies to staff for Customer Success from day one.

SaaS 98

SaaS Metrics Sales Marketing 98

Amity

FEBRUARY 21, 2018

” Before you can understand if you’re a good fit for Customer Success, you need a deep understanding of what, exactly, makes it so indispensable in today’s economy. In short, Customer Success as a business unit is responsible for managing the customer after the initial sale. From Marketing/Sales.

Upselling 77

Upselling Sales Finance Analytics 77