Toister Performance Solutions

FEBRUARY 20, 2020

For some reason, this doesn't happen in other service channels. One study by contact center consulting firm, Services Triad , found a sharp drop off in forecasting for email and social media: Contact center leaders routinely tell me they struggle to keep up with demand in non-phone channels like chat, social, and particularly email.

Social media contact 108

Social media contact Contact Center Scripts Accountability 108

CSM Magazine

JULY 16, 2016

Customers are tired of automated message machines or the words “Press 1 for Bob Smith, press 2 for customer service, press 3 if you speak Spanish…press 4 if you want to hire another company!” Provide your customers with your business phone, mobile phone, e-mail address, social media contacts and your physical mailing address.

Social media contact 63

Social media contact Coaching Customer Service Personalization 63

Etech GS

APRIL 1, 2019

Emphasize your intention is to help them be successful and to ensure quality customer service is delivered. Take the agent into an individual coaching session to discuss the interaction whether it be a chat, call, or social media contact. The ideal coaching session takes no more than 15 minutes.

Calibration 56

Calibration Coaching Social media contact Contact Center 56