Remove Coaching Remove Customer Support Remove Gamification
article thumbnail

Gamification in the Workplace: More Than Just a Contest

Playvox

Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching. One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification?

article thumbnail

When to Call a Contact Center Consultant…

CCNG

Employee retention and engagement Onboarding and Training Performance Management Workforce Management workforce Optimization Quality Assurance Knowledge Management Agent Motivation, recognition, and gamification Idea Generator – Sounding Board You have a problem and do not know where to start? A consultant can be a sounding board for ideas.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Best Practices for Training Call Center Agents for Exceptional Customer Service

TeleDirect

A: Training duration varies by industry, but a 1-2 week structured program with ongoing coaching is recommended. A: Use interactive role-playing, gamification, and real-life case studies to keep agents engaged and motivated. Q5: Should training programs be customized for different call center roles?

article thumbnail

Leverage Gamification to Level Up Customer Support

Noble Systems

How well are your customers being served by your customer support contact center? Are your agents delivering the best possible experience when customers engage with your business? Knowing how well your customer support team is performing is essential for continuous improvement. Implement gamification.

article thumbnail

5 Top Customer Service Articles of the Week 12-5-2022

ShepHyken

Cleaning a Toilet vs. Calling Customer Support: 3 Factors Impacting the Customer Experience by Eric Smuda. This is a financially driven, inside-out view of customer support and not an outside-in, customer-centric approach. Seven Ways to Fix the Root Causes of Customer Experience Complaints by Elaine Roche.

article thumbnail

Call center cost reduction strategies

TechSee

A recent study on this topic found that customer satisfaction (CSAT) ratings are 35-45% lower for customers who must make a second call about the same issue. Investment in artificial intelligence (AI) has been a key focus of customer service departments across almost every industry over the past decade.

article thumbnail

21 Call Center Managers Share Their Favorite Call Center Leadership Activities

Callminer

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. William Taylor. velvetjobs. Your team has to know you as a person, not just a supervisor.