TeamSupport

SEPTEMBER 16, 2020

In Part 1 and Part 2 of this blog series based on the whitepaper co-produced by ServiceXRG and TeamSupport, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes, and about the evolving role of B2B customer support.

B2B 89

B2B Customer Support Strategic Value Customer retention 89

TeamSupport

SEPTEMBER 14, 2020

In Part 1 of this blog series, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes—based on the whitepaper co-produced by ServiceXRG and TeamSupport. Learn more at servicexrg.com.

B2B 81

B2B Customer Support SaaS Strategic Value 81

Calabrio

APRIL 23, 2025

When we recently asked global CX leaders what they expected AI to deliver in their contact centers, their answers were clear: 83% said AI would enable 24/7, omnichannel customer support. 79% said AI would transform the contact center from a cost center to a strategic value driver. The result? One source of truth.

Contact Center 52

Contact Center Coaching Schedule adherence Agent burnout 52

TeamSupport

SEPTEMBER 8, 2020

Businesses buy your products or services to help their operations run efficiently and to meet their customers’ expectations. In other words, effective B2B support forms the foundation for long-term successful customer engagements. Characteristics of Leading Support Organizations. The Value of Customer Support.

B2B 64

B2B Customer Support Strategic Value Coaching 64

Calabrio

APRIL 24, 2025

This identifies coaching opportunities and ensures compliance adherence far more comprehensively than manual methods. Benefits: Dramatically increases QA efficiency and coverage, eliminates human scoring bias, enables faster agent feedback loops, allows QA teams to focus on strategic coaching, and reduces compliance risk.

Contact Center 52

Contact Center Customer Experience Coaching Self service 52

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Organizational success and long-term growth primarily depends on customer satisfaction and loyalty, and customer service has always supported corporate growth by keeping customers happy and ensuring their ongoing loyalty. Strategies in Optimizing Call Center Customer Support for Increased Revenue.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

Playvox

MARCH 19, 2024

According to a recent Gartner survey , 62% of millennials and 75% of Gen-Z customers prefer self-service almost all the time, even when they have an option of contacting customer support. This compares to 19% of baby boomers and 43% of Gen X customers who report they would do the same. But there’s more. Powerful, right?

Contact Center 74

Contact Center Quality management Interactive Voice Response Coaching 74