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Call Center for Lawyers: 15 Key Features You Need to Know

OctopusTech

Computer Telephony Integration (CTI) Most call center software comprises a CTI for connecting the function of your phone with your computer. This allows you to instantly turn your computer into a virtual call center, which helps to provide better customer service at a lower cost.

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Call Monitoring and Analytics: How to Turn Agents into Seasoned Experts

JustCall

Call center managers are the ringmasters of all operations in a call center. Likewise, sales and customer support managers supervise corresponding agents. In this blog, managers will learn how to turn their agents into seasoned experts at handling customers and prospects with call monitoring.

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Optimizing Call Center Customer Support for Increased Revenue

Tenfold - Contact Center Blog

However, executing a customer-centric strategy doesn’t happen overnight, and it has to be guided by a well-laid out customer centric business strategy. Strategies in Optimizing Call Center Customer Support for Increased Revenue. Establishing a Customer-First Mindset without Sacrificing Efficiency.

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What if You Didn’t Have to Outsource Customer Service to Keep up With Customer Expectations? 4 Alternatives to Outsourcing That Keep You in Control and Your Agents Happy

SharpenCX

And, coaching often falls from the priority list when you don’t have a direct relationship with those handling your customer interactions. If you’re tempted to outsource customer service, weigh all your options first. If you’re tempted to outsource customer service, weigh all your options first.

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The Best Dialer Software for Call Centers and How to Choose the Right Dialer System for Your Business

aircall

This can help you increase your team’s productivity and customer satisfaction. With a CTI, you can instantly turn your computer into a virtual call center. Pop-up notifications ensure that your sales agents or customer service representatives are aware when they receive a call or when a call is transferred to them.

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Small Business Call Center Software Solutions

Noble Systems

From sales and marketing to customer support to technology resources, SMBs must be nimble and responsive. With not much more than a fast and reliable internet connection, the cloud provides access to a wide range of customer contact software small business solutions. The Best SMB Call Center Solutions and Features.

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7 Strategies for Embracing the Work From Home (WFH) Call Center

Serenova

Most front-line customer service reps are doing their genuine best to keep the aforementioned adversities from hindering their ability to serve customers. Ensure your virtual call center technology (as well as your people) can adapt to change. Video can humanize interactions for agents, as well as customers.