Coaching eBook Employee engagement Personalization 
Playvox
FEBRUARY 13, 2024
Adapt them to your organization’s needs, and they’re likely to not only bring out the best in your current employees but also attract top talent in your recruitment process. Your Leadership Matters Gallup research has found development to be a key driver of employee engagement, starting with the manager or team leader.
Playvox
JANUARY 25, 2024
Operational costs – Agents who aren’t invested or lack training, feedback, or coaching tend to be inefficient, ultimately costing your business financially. Prevent and close employee skill gaps with a seamless integration to coaching. And 46% of customers will buy more when given a personalized experience.
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Playvox
JANUARY 30, 2024
Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching. According to a recent Gallup survey , only 23% of employees worldwide and 32% in the U.S. fall in the “engaged” category. Yet managers continue to fall short.
SharpenCX
AUGUST 4, 2021
Project #1: Consistently Coach and Train your Agents. The Future of Jobs Report out of the World Economic Forum predicts that no less than 54% of all employees will need re-skilling or upskilling by the end of 2022. Coaching doesn’t only prepare your agents for the new skills they need in the future workforce.
SharpenCX
JUNE 8, 2021
Set goals for your team, informed by your existing data, that are personal to your contact center’s strengths and weaknesses. Set SMART goals for your team to guide coaching: Once you know where the gaps live in your contact center strategy, create clear attainable goals for your team, and your individual agents, to achieve.
Playvox
JANUARY 12, 2023
Diagnosing opportunities for improvement in customer interactions from afar isn’t too complicated, but coaching agents to succeed and recognizing agents when they do well at a distance is a bigger challenge. When you personalize the goals you set, agents will find them easier to manage and achieve.
SharpenCX
JUNE 22, 2021
They also encourage self-coaching. Download Now]: Get the Customer Experience Ebook and Learn How to Use the Data Living in your Call Center Software to Grow your CX and AX Strategies. Step 4: Provide a pathway for upskilling employees and developing professional skills. More autonomy is a good thing in the call center.
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