Coaching Education Time management 
ChurnZero
AUGUST 24, 2023
Add to it the leadership responsibilities of a first-time manager, and work suddenly can feel overwhelming. Ryan Johansen experienced this firsthand years ago as a first-time manager. Watch the webinar in full here, and read Ryan’s lessons for first-time leaders below. I felt like such a failure, he said.
CrazyCall
APRIL 9, 2019
Alice Heiman is a sales coach and internationally renowned sales expert who demonstrates business owners and SMBs how to generate leads, handle objections and close more deals. So far, she has over 30 years of experience in corporate sales and 16 years of young executive coaching & talent management consulting practice.
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Nicereply
JUNE 21, 2021
As a leader, coaching people to speak up and then acting on what they say will give them confidence in their skills to help your customers thrive. Some of these are very hard abilities to determine at the interview stages, but if you dedicate time to coaching on advocacy, your customer experience will improve.
Playvox
MAY 11, 2023
To make remote work a success, your team needs autonomy, regular check-ins, coaching, and a sense of purpose. Related Article: 5 Ways Contact Center Managers are Adapting to Remote Work Why Is Autonomy At Work An Effective Foundation?
SharpenCX
FEBRUARY 4, 2020
Download Now: Master your manager skill set with 29 tactics and strategies to better coach agents. Hard skills are often gained through education or specific training. These are skills like time management and organization, oral and written communication skills, or the willingness to collaborate. Time Management.
Comm100
JUNE 30, 2016
Success in Customer Service by Vision2Learn , an online education platform, will earn you a Level 2 Certificate in Customer Service. Lynda.com is an award-winning online education and training platform that focuses on computer, software, and business-related skills. Audience: Intermediate to advance. Delivery: Online. Delivery: Online.
Balto
JULY 12, 2022
But what about our managers? These are the folks that keep our operations running smoothly: training and coaching our agents, and working to improve overall customer satisfaction. How, if at all, are we tracking manager productivity? What Is Manager Productivity and How Would You Track It? Here’s the challenge.
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