SharpenCX

MARCH 4, 2021

Use your contact center’s reporting engine to create a variety of reports tailored to the needs of different people at your company. Distill all the data living in your contact center down into a few important charts and graphs in your reports, so you can pull out actionable insights for coaching.

Analytics 67

Analytics Average Handle Time Management Metrics 67

Noble Systems

OCTOBER 25, 2017

On October 25th at the Annual CallMiner LISTEN2017 User Conference, Fidotrack Gamification, the award-winning employee engagement platform for Collections, Sales and Customer Support Organizations announced their latest release; a Gamified Learning Management System. About Fidotrack, LLC. .

Gamification 40

Gamification Call Center Management Coaching 40

24-7 InTouch

AUGUST 1, 2024

Post-call tools combine Catapult, an automated coaching platform, and Vision, a technology that provides insights and predictive analytics, to create real time, dynamic reporting to spot trends, and take action on improvements. This drives maximized operational and financial performance and transformative experiences.

Coaching 59

Coaching Employee engagement Engineering Technology 59

Nicereply

JANUARY 25, 2023

.” The idea that leaders must be present in order for their teams to function not only encourages micromanagement, but it distracts both the employees and the leader from doing their best work. This autonomy leads to more employee engagement. How does this approach relate to employee engagement?

Coaching 52

Coaching Employee engagement Metrics Self service 52

JustCall

AUGUST 25, 2022

For example, people from the product and engineering department collaborate with the marketing team. Collaboration can also increase employee engagement and offer many new opportunities that were not possible before. More Employee Engagement and Team Spirit. Why is cross-team collaboration important?

Best practices 52

Best practices Coaching Employee engagement Engineering 52

CSM Magazine

DECEMBER 14, 2017

The Award Finalists for 2018 offer great examples of transforming customer experience in contact centre operations, as well as in the wider organization – from using speech analytics to drive continuous improvement to Employee engagement bringing about cultural change. Barclays – Planning as a trusted partner in the business.

Best practices 40

Best practices Banking Coaching Employee engagement 40

SharpenCX

FEBRUARY 10, 2021

Because most of the time, your call center system automatically collects and funnels it to your reporting engine. You need qualitative data to understand customer sentiment and employee engagement. This type of data relies mostly on what you learn by asking questions and actually talking with your customers and employees.

Contact Center 76

Contact Center Customer Service Metrics Call Center 76

SharpenCX

MARCH 30, 2021

Ask yourself and your leaders questions to get a feel for what you have and what you’re missing with your current reporting engine. What does your data tell you about where you need to coach and develop your teams? Employee engagement: How engaged are my agents? Customer demographics and preferences.

Call Center 67

Call Center Technology Customer Experience Contact Center 67

C Space

APRIL 6, 2020

After having donated more than €2m euro to the hospital in Parma – the city where their headquarters are situated), pasta manufacturers Barilla have made a great employee engagement move. “We 100 crore ($13 million), while engineering services company Wipro Enterprises Limited has donated Rs 25 crore ($3.3

Healthcare 52

Healthcare Banking Transportation Engineering 52

ClearAction

SEPTEMBER 27, 2018

They’re the engine behind your growth. Recognize it Early & Often : In team sports, ongoing praise and guidance from the coaches and team captain are vital to forming good habits that foster excellent performance under pressure and in casual play. These criteria drive behavior even more than goals and values.

Customer centricity 74

Customer centricity Construction Accountability Feedback 74

Serenova

AUGUST 25, 2020

This article provides a roadmap for how call centers can leverage workforce management solutions to optimize customer experience and employee engagement. Workforce Management (WFM) refers to the process of maximizing performance and employee contributions within an organization. Monitor agent calls for coaching opportunities.

Contact Center 40

Contact Center Schedule adherence Management Coaching 40

Russel Lolacher

JUNE 13, 2022

Because though people don’t do it intentionally, sometimes it’s the nature of their work, where it’s just so involved, or, for instance, and for me, I work in a communications group in more of an engineering organization. Like what’s, what’s the engine for? So even the nature of our work has siloed.

Coaching 59

Coaching Engineering Personalization Feedback 59

NobelBiz

MAY 2, 2023

Additionally, inflexible hours that lead to an imbalance between work and life, as well as a negative atmosphere at the workplace, could also result in getting agents leaving their jobs sooner than expected; hence employee engagement should be taken seriously by employers who want high-performing team members on board for longer terms.

Contact Center 52

Contact Center Average Handle Time Call Center CRM 52

SmartKarrot

APRIL 7, 2022

Drive employee engagement and a high-performance culture within the teams, ensuring effective performance management, coaching, and development of the teams, and creating an environment where people can excel through accountability, encouragement, and empowerment. Liaise with the Product Owner team regarding customer feedback.

Customer advocacy 19

Customer advocacy Engineering Coaching Employee engagement 19

SmartKarrot

MARCH 3, 2022

Role: Director, Customer Success Location: Remote, Chicago, IL, US Organization: Limeade As a Director of Customer Success, you will lead and manage a team of remote SAEs focused on enterprise customers while maintaining high levels of employee engagement, customer satisfaction, revenue retention, and growth.

Employee engagement 19

Employee engagement Coaching Metrics Engineering 19

SmartKarrot

MARCH 11, 2022

Role: Director of Customer Success Location: Remote, Washington, United States Organization: Limeade As a Director of Customer Success, you will lead and manage a team of remote SAEs focused on enterprise customers while maintaining high levels of employee engagement, customer satisfaction, revenue retention, and growth.

Employee engagement 3

Employee engagement Enterprise Upselling Consulting 3

SmartKarrot

APRIL 25, 2022

Drive employee engagement and a high-performance culture within the teams, ensuring effective performance management, coaching, and development of the teams, and creating an environment where people can excel through accountability, encouragement, and empowerment. Ensure customers are continuously working toward key milestones.

Best practices 19

Best practices Consulting Consulting Metrics 19

Russel Lolacher

JANUARY 10, 2023

reverse engineering career development. And a classic example was the smartest engineer on the team. So put yourself in the shoes of that person, the smartest engineer, they were typically very good at solving technical problems on their own. KEY TAKEAWAYS. how to look differently in preparing students for their careers.

Personalization 52

Personalization Engineering Marketing Employee engagement 52

Russel Lolacher

MAY 8, 2022

It’s just it feels like there’s more of an engine in them when they go to work. One way that he had amazing intentions, I said, Well, maybe you can help him and coach him. Well, you have other people that are quite a lot more driven, and show up to work with, this is what I’m gonna do. Neal Dlin.

Consulting 52

Consulting Consulting Personalization Contact Center 52

SmartKarrot

NOVEMBER 20, 2020

Role: VP of Customer Success Location: Santa Clara, CA, US Organization: Cloudinary As a VP of Customer Success, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results (OKRs) along with hiring, coaching, and developing a world-class team.

Customer advocacy 10

Customer advocacy Coaching Government Consulting 10

Customer Guru

DECEMBER 13, 2017

In a nutshell, what Kevin explains in the video is that by improving customer experience, a company improves its customer loyalty, increases customer retention, enhances employee engagement, and reduces the cost of service to the customer. Coaching mid-management on customer experience.

Customer Experience 119

Customer Experience Chief Customer Officer Customer centricity Coaching 119

Interaction Metrics

MARCH 20, 2025

But really, its the engine that drives improvements in the customer experience. Its AI-driven insights and broad feature setincluding dedicated suites for customer experience, employee engagement, and advanced market researchgive large organizations the real-time data to make big decisions fast. What Is CX Software?

Enterprise 62

Enterprise Surveys Analytics Feedback 62

SharpenCX

JANUARY 28, 2020

Good management, proper training and coaching, employee engagement strategies, the list goes on. Include your IT team and any software engineers you may have on staff in the decision process to know you’re covering all your bases. How will you use training and coaching tools through the software? What’s next?

Call Center 69

Call Center call center software Abandon rate Contact Center 69

Russel Lolacher

JANUARY 8, 2022

In episode three of Relationships at Work, I chat with Kate Nasser , author and People-Skills Coach, as we look at identifying negativity in the workplace and how to address it for ourselves and for our organization. First out of the gate, she’s the founder, president of CBS Inc, and the people’s skills coach. Kate Nasser.

Construction 52

Construction Coaching Morale Personalization 52

CCNG

NOVEMBER 6, 2024

Successful employee engagement is subjective. True employee engagement is a moving target with an ebb and flow—it’s constantly changing. Surveying employees twice a year isn’t a dynamic way of measuring true employee engagement. Employees don’t think of “engagement” like leaders do.

Employee engagement 195

Employee engagement CCNG First call resolution Engineering 195