TeleDirect

APRIL 7, 2025

Use Blended Learning Methods Combine online training, classroom sessions, role-playing, and real-time coaching for maximum retention. Encourage Peer Mentoring and Feedback Create a collaborative environment where experienced agents support new hires and share best practices.

Call Center 62

Call Center First call resolution Best practices Gamification 62

CCNG

MARCH 30, 2022

This can also impact employee engagement and retention. Coach the agent for 20 minutes – check off the box and get the green dot. To be truly successful, work-at-home culture has to evolve and be cultivated to support any process or technology. The supervisor goes on, “So I’ll send this to you in the coaching form.

Coaching 195

Coaching CCNG Average Handle Time Contact Center 195

Calabrio

OCTOBER 15, 2019

The ONE Awards celebrate customers finding innovative ways to meet growing customer and workforce demands, improve employee engagement and satisfaction, and ultimately enrich human interactions with their brand. Runner Up – Bluegrass Cellular.

Agent Empowerment 16

Agent Empowerment Technical Support Gamification Analytics 16

Playvox

MARCH 12, 2024

When you’re working in a contact center, this is your reality — taking contact after contact, call after call, from people who either need support or are angry about their experience with your company’s product or solution. Learning how to motivate agents in this kind of environment can seem difficult, if not impossible.

Morale 78

Morale Gamification Contact Center Quality management 78

Netomi

JANUARY 5, 2022

A former CEO group leader, and executive coach with the world’s largest chief executive organization, David has worked with thousands of CEOs and business leaders on their business brand, customer experience, and competitive advantages. Kate Nasser, The People Skills Coach and founder/president CAS, Inc. Kate Nasser.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Balto

JANUARY 30, 2025

RingCentral Unified communications & omnichannel support $20 $35/user/month 4.5 Customer retention & re-engagement Custom pricing 4.5 Symbal AI-powered call insights & coaching Custom pricing 4.4 Their extensive knowledge base and 24/7 technical support further bolster user confidence. out of 5 on G2.

call center software 52

call center software Call Center Multichannel Coaching 52

JustCall

AUGUST 10, 2022

Live call coaching, recording, transcripts, and swift closure of deals with call intelligence. Setting up might require technical support. Sales and support teams can leverage dynamic call center features and manage their calls with greater productivity. JustCall gives back 12 hours per week per rep on average.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52