Coaching Employee engagement Virtual Agent 
CX Global Media
MARCH 26, 2019
For many contact centers taking the leap to implement virtual agents to handle the simple and repetitive tasks is somewhat an easy decision to make. But for one contact center that implemented virtual agents, their call handle times quadrupled! What about your live agents leveraging some virtual power of their own?
Robert Davis
APRIL 7, 2020
The answer, of course, is that your supervisors need to be experts in working with these virtual agents. Your supervisors need these people skills that build employee engagement. Virtual Side-By-Side Coaching – This will vary by phone equipment capabilities. Can you whisper coach? Coordinate.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Robert C. Davis and Associates
APRIL 7, 2020
The answer, of course, is that your supervisors need to be experts in working with these virtual agents. Your supervisors need these people skills that build employee engagement. Virtual Side-By-Side Coaching – This will vary by phone equipment capabilities. Can you whisper coach? Coordinate.
Playvox
MARCH 19, 2024
As NLP, ML, and conversational AI evolved, modern contact centers embrace AI-powered chatbots, virtual agents or assistants, voice recognition, and other tools to deliver self-service options to customers. AI-powered solutions and tools are shaping the way organizations engage with and manage their workforce. But there’s more.
CSR Inc.
JULY 17, 2016
Earlier this month, I discussed the growing trend towards home-based call center agents. But the role of tech in the call center industry stretches well beyond enabling virtual agents. There was a recent post over at CallCentreHelper.com on 25 Ways Technology Can Increase Agent Productivity.
Contact Center Pipeline
SEPTEMBER 30, 2022
Welcome to the top 5 blog posts in September! As the start of October will ring in Customer Service Week, it is only fitting that our top post this month is another annual favorite from Susan, bringing you 10 top Customer Service Week inspiration posts full of ways to recognize and show your appreciation for […].
Fonolo
APRIL 27, 2020
If your agents are missing the gym and need a more intense workout, sign up for some of the many virtual training sessions out there, from the PTs and coaches that are twiddling their (muscular) thumbs as much as the rest of us. Create a virtual lunchroom to eat with your colleagues.
Expert insights. Personalized for you.
216 
Let's personalize your content