Noble Systems

DECEMBER 18, 2018

Conventional motivational tactics are no longer effective, whether you manage an enterprise or contact center sales organization. That’s why many companies are turning to gamification to drive behaviors that improve sales effectiveness and achieve world-class status. All of them can be enhanced with gamification.

Gamification 75

Gamification Sales Contact Center Business Process Outsourcing 75

Calabrio

JANUARY 27, 2025

This is an excellent approach, as it gives speech analytics analysts an opportunity to learn to use the solution prior to rolling it out throughout the enterprise.

Analytics 52

Analytics Contact Center Gamification Coaching 52

Calabrio

JANUARY 27, 2025

This is an excellent approach, as it gives speech analytics analysts an opportunity to learn to use the solution prior to rolling it out throughout the enterprise.

Contact Center 52

Contact Center Analytics Gamification Coaching 52

ShepHyken

DECEMBER 5, 2022

Centrical) Enterprises everywhere are transforming their frontline teams through interval learning and coaching, with a gamified approach. In this guide nine operations leaders share their stories of transformation, and the positive impact gamification has had on their business.

Customer Service 187

Customer Service Gamification Customer Support Customer centricity 187

JustCall

MARCH 9, 2023

The impact of sales gamification is much lar ger than you think. Gamification is being embraced by more than 70% of organizations belonging to the Global 2000 list of companies. Gamification is known to enhance loyalty, customer engagement, and motivation. The need of the hour? Let’s get going. How does this help?

Gamification 52

Gamification Sales Morale CRM 52

Calabrio

MARCH 7, 2025

Ineffective Coaching and Training: Insufficient training and development opportunities can hinder agent performance and job satisfaction. Make it fun with gamification: Inject some excitement into the workday with call center gamification tools. Listen to your customers! Share these with your team to raise the bar for everyone.

Call Center 52

Call Center Benchmark Contact Center Gamification 52

Call Design

MAY 24, 2022

Gamification, the use of game mechanics to improve employee productivity, efficiency, and engagement, provides an excellent platform for addressing all of these traits. A gamification platform that can be accessed from a mobile device keeps Gen Zers connected to the company at all times. Gamification also provides continuous feedback.

Gamification 78

Gamification Coaching Enterprise Feedback 78

Noble Systems

JUNE 18, 2019

Gamification , the use of game mechanics to improve employee productivity, efficiency and engagement, provides an excellent platform for addressing all of these traits. A gamification platform that can be accessed from a mobile device keeps Gen Zers connected to the company at all times. Gamification also provides continuous feedback.

Gamification 72

Gamification Feedback Coaching Enterprise 72

CSM Magazine

MAY 22, 2024

.” The report sheds light on the latest developments in Contact Center Workforce Optimization (WFO), Workforce Engagement Management (WEM) and how Zenarate AI Coach is uniquely designed to support these vital strategic initiatives.

Coaching 52

Coaching Contact Center contact center workforce Gamification 52

CSM Magazine

JUNE 10, 2021

This starts by hiring people who value the story, while reinforcing it in induction training, coaching sessions and morning team huddles. Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people.

Gamification 105

Gamification Brand ambassadors Analytics Enterprise 105

Noble Systems

OCTOBER 25, 2017

On October 25th at the Annual CallMiner LISTEN2017 User Conference, Fidotrack Gamification, the award-winning employee engagement platform for Collections, Sales and Customer Support Organizations announced their latest release; a Gamified Learning Management System. About Fidotrack, LLC. .

Gamification 40

Gamification Call Center Management Coaching 40

Noble Systems

FEBRUARY 10, 2021

To meet customer expectations, agents must be able to access all pertinent customer data in one place from a variety of sources – CRM, external databases, speech analytics and other enterprise systems. Customers don’t really care how it is done, they simply want companies to answer their questions or fix their issue expeditiously.

Contact Center 98

Contact Center Gamification Self service Analytics 98

Balto

FEBRUARY 20, 2023

Myth: Call coaching software is only helpful for onboarding new agents. Fact: 61% of tenured agents use call coaching software and those who do have higher job satisfaction and other success metrics across the board. How Does Call Coaching Software Help New Agents? How Does Call Coaching Software Help Tenured Agents?

Coaching 52

Coaching Gamification Average Handle Time Contact Center 52

Cincom

FEBRUARY 21, 2025

Support teams must understand troubleshooting common issues and ensuring seamless integration with other enterprise systems. 5- Ongoing Coaching and Refresher Courses CPQ systems evolve over time with new features, updates, and business rule changes.

Sales 40

Sales Gamification Finance Best practices 40

TechSee

JUNE 25, 2019

Major enterprises such as Apple, Microsoft, Facebook, Disney and Google are all actively engaged in the race to build virtual assistants and chatbots that can respond to customer queries and scale the delivery of quality AI-powered customer service. Gamification.

Technology 122

Technology Customer Service Gamification Contact Center 122

CSM Magazine

MAY 2, 2024

Zenarate, a leading SaaS provider of AI-powered skill-based learning and development for customer-facing agents, today announced the next generation of their personalized AI Coach platform. ” Hundreds of global enterprises trust Zenarate AI Coach to develop confident, top-performing customer-facing teams. .

Gamification 52

Gamification Coaching Scripts SaaS 52

Balto

NOVEMBER 2, 2023

Modern enterprise contact center solutions utilize Artificial Intelligence (AI) and Machine Learning (ML) to identify customer pain points, the causes of low scores, and why your customers aren’t satisfied with their experience with your company.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

Noble Systems

APRIL 14, 2021

The enterprise-level virtual call center solution will deliver the same level of service and features as a traditional model – such as IVR and intelligent routing, recording and QA, workflow designer, compliance tools, and more – rather than stripping out functionality. Training and coaching to deliver the highest level of customer service.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

CSR Inc.

JULY 17, 2016

While I agree with the gist of the article about ways in which technology can positively impact the call center workplace (some are common talking points for me as well), I want to focus on two in particular that inevitably come up in discussions with call center managers: gamification and coaching/feedback.

Call Center 48

Call Center Technology Gamification Coaching 48

Noble Systems

SEPTEMBER 8, 2020

They will also need headsets and power backup, and VOIP via home broadband and a VPN connection to the corporate network for secure access to enterprise applications. Training and coaching to deliver the highest level of customer service. Training and coaching have never been more vital to success. We are all learning as we go.

contact center workforce 76

contact center workforce Best practices Contact Center Employee engagement 76

Robert Davis

NOVEMBER 10, 2018

Contact center consulting, training and coaching change agent and leading cloud employee engagement and performance management platform vendor unite to help organizations boost workforce effectiveness and business results. Before supervisors can coach mastery, RCDA helps them become masters themselves. Press Release. ROSWELL, Ga.

Contact Center 48

Contact Center Coaching Gamification Consulting 48

Noble Systems

APRIL 21, 2020

VoIP via home broadband along with a VPN connection to the corporate network will provide secure access to enterprise applications such as CRM, workforce engagement, analytics, and gamification systems. Cloud-based contact centers allow for remote configuration so that agents can work from home.

Call Center 68

Call Center Schedule adherence Contact Center Gamification 68

Tethr

JUNE 5, 2020

Gamification works. Using listening enterprise software like Tethr, you can offer each rep a personalized training program based on actionable insight from their calls. Surface impactful coaching opportunities to help your reps reach their goals regardless of where they are working.

Morale 64

Morale Contact Center Gamification Scripts 64

DMG Consulting

JANUARY 10, 2022

To optimize their overall service experience, enterprises need to view it through the eyes of their customers and re-imagine the entire customer journey, not just what happens in the contact center. It’s time for many of these WFO/WEM applications to become standard employee productivity and engagement tools.

Contact Center 77

Contact Center Self service Gamification Enterprise 77

Noble Systems

MARCH 19, 2021

The strategies that big enterprises use aren’t always the right fit for smaller companies. While many large enterprises still use these on-premise systems, SMB call centers can now take advantage of today’s cloud call center software for small businesses. Gamification takes otherwise routine tasks and makes them fun.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

DMG Consulting

DECEMBER 7, 2020

Post-pandemic, many enterprises will likely keep some or all of their employees working remotely, said Donna Fluss, President of DMG Consulting. Among the lessons learned from the pandemic is that the work-at-home business model is here to stay.

Consulting 62

Consulting Consulting Contact Center Marketing 62

Natalie Petouhof

FEBRUARY 28, 2016

Managing performance and productivity in a typical enterprise is no easy task, given disparate systems, complex processes and the differences in performance metrics between roles and functions. What Does Gamification Have To Do With Performance? Why Is It Important to Balance Cost, Quality and Customer Service?

Gamification 45

Gamification Management Analytics Metrics 45

DMG Consulting

MAY 26, 2020

New-gen WFM solutions, supported by artificial intelligence (AI) and real-time adaptive intraday management capabilities, balance the needs of contact center agents – whether in the office or at home – with customer expectations and enterprise goals.

Contact Center 48

Contact Center Technology Gamification Management 48

Natalie Petouhof

MARCH 5, 2016

The solution covers the full breadth of sales organization needs, including incentive compensation, quota and territory management, coaching, analytics and gamification. Next generation coaching: enables the implementation of a collaborative, guided coaching process to increase productivity and effectivity of sales reps. ​A

Sales 45

Sales Analytics Gamification Coaching 45

DMG Consulting

MAY 8, 2023

Workforce management, interaction analytics, analytics-enabled quality management, surveying, coaching, customer journey analytics, and more are either built on AI technology or depend on it to provide increasingly useful and actionable findings and intelligence for users.

Management 62

Management Contact Center Enterprise Analytics 62

DMG Consulting

FEBRUARY 20, 2025

In December 2024, DMG issued a worldwide survey through our network of media partners designed for enterprise, customer experience (CX), contact center, and IT executives. Automated post-interaction summarization came in eighth, gamification/coaching/ eLearning was in ninth, and reporting was in tenth place with 21.6%, 20.0%, and 19.2%

Contact Center 62

Contact Center Technology Interactive Voice Response Surveys 62

Balto

MARCH 13, 2023

While guidance software (or call coaching software) does have great benefits for onboarding new agents, this isn’t the complete picture. Without those data points, call coaching software consistently hovered around a 4 out of 5 in helpfulness for new and tenured agents alike.) What is Balto?

Coaching 52

Coaching Gamification Contact Center Surveys 52

DMG Consulting

MARCH 10, 2023

As enterprises tighten budgets due to the troubled economy, contact center leaders are under greater pressure to improve productivity while enhancing the customer experience (CX). Gamification. 5 Applications to Boost Contact Center Performance in a Tough Economy View this article on the publisher’s website.

Contact Center 48

Contact Center Interactive Voice Response Gamification Quality management 48

Customer Service Life

JUNE 17, 2019

At the enterprise level there are some incredible tools out there using machine learning to grade calls for you. Performance on individual objectives on the form to provide targeted coaching and training for the areas where teams and individual agents struggle most. This article was originally published on the FCR blog on May 24, 2019.

Calibration 64

Calibration Quality calibration Contact Center Gamification 64

DMG Consulting

JUNE 11, 2019

The current generation of IVAs, which use AI, machine learning, natural language understanding (NLU) and natural language processing (NLP), can help enterprises cut costs, make it easier for customers to conduct business, and improve the experience for everyone involved. Botanic Technologies and Capito.ai are covered at a high level.

Virtual Agent 48

Virtual Agent Consulting Consulting Marketing 48

OctopusTech

MARCH 1, 2023

We’ve seen businesses improve agent engagement by making individual performance stats available on agent dashboards and by the gamification of specific agent behaviors. Some companies even use call center gamification as an incentive system for performance. Fight the urge. This may help them with benchmarking and goal setting.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

Babelforce

MAY 19, 2022

babelforce is a No-Code enterprise-level telephony platform that helps call centers optimize nearly every aspect of their processes. Some of their best features include: Gamification features to encourage agent productivity Predictive and progressive dialing Web callback Virtual assistants. babelforce. Best for: Sales teams.

Gamification 52

Gamification Interactive Voice Response Call Center Self service 52