C3Centricity

SEPTEMBER 12, 2016

You could take the luxury coach service from Puno to Cusco and arrive four hours earlier. They rely primarily on coach services between the major cities, but they are unlike anything I’ve seen anywhere else around the world. Cozy blankets and pillows are provided, together with headphones and a personal entertainment system.

Airlines 133

Airlines Coaching Banking Customer centricity 133

Call Design

APRIL 3, 2022

The introduction of gamification can help build a competitive and entertaining element to training programs that might otherwise be perceived as boring. Team leaders and management can easily see who is meeting targets and who needs some additional coaching and training.

Gamification 88

Gamification Entertainment Coaching Employee engagement 88

360Connext

AUGUST 14, 2017

This can be done through executive coaching, workshops, or as part of a more intensive Customer Experience Investigation™ program. Get in touch to schedule a coaching session with Jeannie or create a program that fits your situation. Tell Me More. Get in Touch! Your Name *. Phone Company Name.

Real estate 77

Real estate Construction Automotive Coaching 77

ProProfs Blog

MAY 6, 2020

Use coaching and feedback for employee development. Takeaway: If a remote employee is calling you after work hours, entertain the call. So, all the set methods of motivating your teams become useless. . So, what to do? The best ways to motivate your remote team are: Have video collaborations instead of conference calls.

Management 162

Management Customer Service Best practices Entertainment 162

AWS Machine Learning

NOVEMBER 23, 2022

It started small, but immediately provided value and, more importantly, entertainment to the participants of the program. Outside of work, Stephen enjoys trying to keep up with his teenage children whilst skiing or cycling and coaching his local under-16 rugby team.

Entertainment 93

Entertainment Coaching Engineering Management 93

SharpenCX

APRIL 29, 2020

Build in time for agent coaching. To keep your team engaged and performing at their best, your agents need to be coached daily. As you forecast for customer needs and plan agent schedules, build in time for coaching each agent. Often, WFM will cancel scheduled agent coaching sessions when volume spikes.

Coaching 76

Coaching Management Contact Center Morale 76

Vonage

JUNE 5, 2018

All new employees get over 300 hours of on-the-job training, a dedicated learning coach and an additional 120 hours of further coaching every year. Although The Ritz-Carlton's approach to customer service is multifaceted, one of the key ingredients to its success is investing heavily in training. How Disney approaches customer service.

Interactive Voice Response 54

Interactive Voice Response Entertainment Coaching Self service 54

SharpenCX

MARCH 18, 2020

Use video conferencing for coaching sessions and team meetings. Hop on a video call for your 1:1 coaching sessions, too. You can even record a quick video and email it to your agent if they need clarity on a coaching or training topic. Fun fact: we loved this article on 27 ways to keep kids entertained while working from home.

Call Center 94

Call Center Morale Coaching Cloud contact 94

TechSee

JUNE 25, 2019

Contact Center Pipeline reports that increasing the focus on coaching and development for agents is a top priority for contact centers worldwide. It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers.

Technology 122

Technology Customer Service Gamification Contact Center 122

Kayako

APRIL 29, 2019

Multichoice, Africa’s largest satellite TV and media entertainment provider, launched an internal customer experience improvement campaign called #99 problems. If things go wrong, it can provide an opportunity for gentle coaching, but if employees are worried that their decisions will be scrutinized, this won’t work.

Customer Service 83

Customer Service Employee engagement Customer centricity Entertainment 83

SharpenCX

FEBRUARY 25, 2020

As a call center manager, not only do you deal with high-stress customer situations, but you’re also responsible for team strategy, performance goals, management of budgets, employee satisfaction and coaching. Which is exactly why actors and entertainers wait in a green room prior to going on TV.

Call Center 76

Call Center Morale Metrics Abandon rate 76

Customer Service Life

JUNE 26, 2017

Shep Hyken dazzled and entertained us with a variety of magic tricks that I still can’t wrap my mind around. They reminded us of the importance of focusing more on coaching and empowering our agents and less on checking boxes on a form.

Contact Center 68

Contact Center Journey mapping Entertainment Chatbots 68

CSM Magazine

SEPTEMBER 10, 2021

Training, coaching, legacy technology, and lack of career opportunities top the list of issues for agents along with handling irate customers. Training/Coaching. Additionally, AI now enables the ability for coaching and support, alerting and enabling supervisors in real-time to an agent’s need for help with difficult calls.

Agent burnout 52

Agent burnout Coaching Entertainment Metrics 52

Method:CRM

OCTOBER 1, 2018

Throughout the years, he has coached teams on how to improve their results in one of the most competitive and fast-evolving markets in the world. He also shares stories from his time working in Silicon Valley that are intended to both entertain and inspire. The Ultimate Sales Hustle Podcast (Steli Efti).

Sales 65

Sales B2B B2C Entertainment 65

NICE inContact

JANUARY 19, 2016

The agent lifecycle approach exposes all aspects of an agent’s tenure: recruiting, hiring, training, and ongoing coaching so that all stakeholders work together to create a seamless and satisfying pre- and post-hire employee experience. The result is a more engaged, higher-performing, and longer tenured workforce.

Entertainment 48

Entertainment Contact Center Coaching Employee engagement 48

Connecting the Dots

OCTOBER 20, 2021

Companies spend boatloads on diffusion of anger training and tough-call monitoring and coaching. How much time does your company spend on training and coaching simple calls that could become delight calls or chats? A customer delight forumla must be measured, analyzed, trained, and managed.

Entertainment 48

Entertainment Coaching Airlines B2B 48

SharpenCX

SEPTEMBER 10, 2020

I can multitask: entertain my brain, make the purchases I need AND avoid leaving the house. They need improved coaching and training to answer customer demands on the fly. You’re sitting on your couch, watching The Office from start to finish for the 17 th time, sifting through items you’ve saved to your cart on Amazon.

Contact Center 67

Contact Center Entertainment Self service Coaching 67

JustCall

MAY 23, 2023

Join us at the Awards Gala on Tuesday, June 20, at Caesars Forum in Las Vegas for a cocktail hour, 3-course dinner, and live entertainment. During this session, you will learn how AI-powered coaching, guidance, and sentiment analysis along with integration and analytics, can help engineer better conversations.

Customer Experience 52

Customer Experience Agent burnout SaaS Contact Center 52

Amity

NOVEMBER 11, 2013

The value a Disneyland customer receives is entertainment, and entertainment is clearly experiential. Engaging, coaching and leading customers are the ways to keep and expand the relationship over time. It is conventional wisdom to think of a business like Disneyland as delivering an experience. SaaS is a Soft Offering.

SaaS 48

SaaS Entertainment Construction CRM 48

Quality Contact Solutions

DECEMBER 16, 2020

A call to action is the biggest no-brainer on the list, but one that is still one of the most common coaching areas for agents, and in turn, sometimes this issue has more to do with ensuring you have a good call to action in the script itself.

Telemarketing 97

Telemarketing Scripts B2B Call Center 97

CSM Magazine

APRIL 23, 2021

If customer experience is a canvas, service brands tend to have a bigger one, with more opportunities to provide value, delight, educate and entertain. It’s no surprise that service brands tend to have been early adopters of CX principles like personalisation and seamlessness. Such relationships also necessitate a robust digital ecosystem.

Entertainment 52

Entertainment APIs Banking Customer centricity 52

SharpenCX

DECEMBER 9, 2020

There’s plenty of room for creativity when it comes to entertaining your customers. And, if your customers don’t get routed to the right agent the first time, coach agents to transfer calls the right way so customers don’t get lost in a black hole between departments. Give your customers a callback or voicemail option.

Abandon Call 67

Abandon Call Metrics Call Center Interactive Voice Response 67

CSM Practice

DECEMBER 29, 2020

And then there’s some of us who have businesses that serve airlines and governments, and entertainment like cinemas or retail and those of us who have these kinds of customers actually have been negatively impacted and are going through a shrinking market type of trends. We’re all like, maybe, I’m not so great.

Surveys 98

Surveys Personalization Chief Customer Officer Customer centricity 98

Netomi

JANUARY 5, 2022

With a surprisingly relatable, conversational and very entertaining style, David delivers profoundly insightful and hard-hitting content to business audiences across a broad range of industries and categories. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her practices are field-tested and proven. Kate Nasser.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

NobelBiz

JULY 31, 2023

When customers feel informed and entertained, their perceived wait time reduces, leading to enhanced satisfaction levels. If you want to step up your agent training game, we have the perfect resource to get you started: Meet the renowned Contact Center Coach, Michael Tamer, also a training expert, CEO at Proponisi, and an accomplished author.

Wait times 52

Wait times Telecommunications Call Center CRM 52

Avaya

JUNE 1, 2017

It makes players, coaches, and every-size teams all a part of the fan experience. Coaches need to make better decisions based on player and field conditions. The right contact center will help sell out stadiums. Communications that Come Full Circle. In a world of applications, real-time communication structures.

Technology 50

Technology Wireless Coaching Contact Center 50

Stratifyd

JUNE 3, 2019

A: I’m impressed and motivated by Cheddar as a new age tv, media, and entertainment outlet. A: I’ve had the pleasure of working with an executive career coach for the past year. They bring a unique zest to business and technology reviews. What is on your travel bucket list? A: Maldives, Switzerland, South Africa, and New Orleans.

Entertainment 40

Entertainment Education Coaching Accountability 40

C Space

JUNE 16, 2020

For over a century, movies have played an important role in comforting, inspiring, and entertaining us during the darkest of times. There is a certain social component, the benefit of getting proper coaching, and it is incredibly motivating for some people.” They certainly have this year.

Advertising 52

Advertising Entertainment Surveys Personalization 52

ThriveableBiz

DECEMBER 11, 2022

If you’re serious about video for your business and don’t feel comfortable in front of a camera, I recommend you get some coaching. Make it informative in an entertaining way - and I’m not talking about standing on your head or doing your serious subject from a roller coaster.

Marketing 52

Marketing Scripts Entertainment Coaching 52

JustCall

FEBRUARY 13, 2023

From business calls, SMS, data, analytics, and coaching, you need to be able to get an eagle-eye view of your sales and support to ensure your customers are not left in the lurch. Instead of listening to the annoying ringing sound, your customers are entertained as they wait. This is especially true for sales and support teams.

voip 52

voip Call Logging Finance Sales 52

ThriveableBiz

DECEMBER 11, 2022

If you’re serious about video for your business and don’t feel comfortable in front of a camera, I recommend you get some coaching. Make it informative in an entertaining way - and I’m not talking about standing on your head or doing your serious subject from a roller coaster.

Marketing 52

Marketing Scripts Entertainment Coaching 52

Quality Contact Solutions

DECEMBER 16, 2020

A call to action is the biggest no-brainer on the list, but one that is still one of the most common coaching areas for agents, and in turn, sometimes this issue has more to do with ensuring you have a good call to action in the script itself.

Telemarketing 52

Telemarketing Scripts B2B Call Center 52

JustCall

MARCH 9, 2023

Arrange Information or Entertainment for Queued Callers What do your callers do while they wait? The safe choice is to go for an all-needs-met solution like JustCall, which offers comprehensive features like multi-level IVR, conversation coaching, conversation intelligence, sales dialler, SMS bots, and much more.

Contact Center 40

Contact Center Interactive Voice Response Scripts Self service 40

SmartKarrot

JULY 29, 2021

Engage in the direct support, coaching, and development of direct reports. Identify and implement technology and processes to scale implementations and channel partnership development. Remain current on industry trends and technical information, as well as the competitive landscape. Manage the renewal process for channel partners.

Upselling 12

Upselling Entertainment Metrics Coaching 12

SmartKarrot

SEPTEMBER 19, 2023

The concept is founded on such sports as Baseball and American Football, where coaches employ different defensive and attacking tactics to enable their teams defeat their opponents in different situations. The coach’s playbook clearly defines each player’s role in order for the team to succeed.

Marketing 10

Marketing Best practices Engineering Entertainment 10

Maru Group

MAY 14, 2020

Programs like ESPN’s “Coaches’ Film Room” are doing a great job offering viewers the option of watching the game with coach commentary, adding valuable perspective and stories. It’s a new type of entertainment. For example…. Re-airing a vintage game just isn’t enough. Can I say, “spoiler alert?”

Entertainment 52

Entertainment Coaching Technology Advertising 52

CrazyCall

MAY 20, 2019

– Jeff Goldberg, President & Lead Sales Trainer/Coach at Jeff Goldberg & Associates. Don’t go through normal channels; Use Video; Don’t take more than 60 seconds; Aim to provide value and a bit of entertainment – show that you are professional first, fun to work with the second. – Will Cannon, Founder at UpLead.

Sales 123

Sales Coaching Scripts Education 123