BlueOcean

FEBRUARY 25, 2019

You know your wallet is stuffed with membership cards (roadside assistance, your local gym, and Costco) and your front porch welcomes monthly subscription boxes (Blue Apron, Trunk Club, and Honest Essentials), while your go-to entertainment is no longer cable TV but subscription-based media (Netflix, Hulu, and Amazon Prime.)

Customer Experience 116

Customer Experience Coaching Feedback Customer Care 116

ProProfs Blog

MAY 6, 2020

Use coaching and feedback for employee development. Takeaway: If a remote employee is calling you after work hours, entertain the call. Some tips to boost team motivation and morale are: . So, all the set methods of motivating your teams become useless. . So, what to do? Enhance communication by leveraging technology.

Management 162

Management Customer Service Best practices Entertainment 162

SharpenCX

MARCH 18, 2020

FlexJobs found that of the companies that allow remote work, 85% increased productivity, 90% improved employee morale, and 77% reduced operating costs. And, it’s how you’ll keep work-life balance and morale high for your agents. Use video conferencing for coaching sessions and team meetings. At best, those lines become blurred.

Call Center 94

Call Center Morale Coaching Cloud contact 94

SharpenCX

APRIL 29, 2020

Build in time for agent coaching. To keep your team engaged and performing at their best, your agents need to be coached daily. As you forecast for customer needs and plan agent schedules, build in time for coaching each agent. Often, WFM will cancel scheduled agent coaching sessions when volume spikes.

Coaching 76

Coaching Management Contact Center Agent Empowerment 76

SharpenCX

FEBRUARY 25, 2020

As a call center manager, not only do you deal with high-stress customer situations, but you’re also responsible for team strategy, performance goals, management of budgets, employee satisfaction and coaching. And, this hurts you, team morale, and your customers. I’m sure some days you’ll do just about anything to get a breath in.

Call Center 76

Call Center Morale Metrics Abandon rate 76

Netomi

JANUARY 5, 2022

With a surprisingly relatable, conversational and very entertaining style, David delivers profoundly insightful and hard-hitting content to business audiences across a broad range of industries and categories. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her practices are field-tested and proven. Kate Nasser.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

NobelBiz

JULY 31, 2023

When customers feel informed and entertained, their perceived wait time reduces, leading to enhanced satisfaction levels. This not only boosts agent morale but also ensures consistent service quality levels. We’re thrilled to have him as our special guest on the show, where we delve into the world of training and coaching.

Wait times 52

Wait times Telecommunications Call Center CRM 52