Kayako

APRIL 29, 2019

Multichoice, Africa’s largest satellite TV and media entertainment provider, launched an internal customer experience improvement campaign called #99 problems. If things go wrong, it can provide an opportunity for gentle coaching, but if employees are worried that their decisions will be scrutinized, this won’t work.

Customer Service 83

Customer Service Employee engagement Customer centricity Entertainment 83

Quality Contact Solutions

DECEMBER 16, 2020

In many cases, I would refer to this as “asking for the sale”; however, depending on the script’s objective, perhaps that isn’t the same call to action. Call to Action. Things get weird and a little awkward.

Telemarketing 97

Telemarketing Scripts B2B Call Center 97

JustCall

MAY 23, 2023

Join us at the Awards Gala on Tuesday, June 20, at Caesars Forum in Las Vegas for a cocktail hour, 3-course dinner, and live entertainment. During this session, you will learn how AI-powered coaching, guidance, and sentiment analysis along with integration and analytics, can help engineer better conversations.

Customer Experience 52

Customer Experience Agent burnout SaaS Contact Center 52

Netomi

JANUARY 5, 2022

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Connecting the Dots

OCTOBER 20, 2021

Companies spend boatloads on diffusion of anger training and tough-call monitoring and coaching. How much time does your company spend on training and coaching simple calls that could become delight calls or chats? Additionally, Quality should take the lead on assuring Marketing and Sales transparency and honesty.

Entertainment 48

Entertainment Coaching Airlines B2B 48

Amity

NOVEMBER 11, 2013

The value a Disneyland customer receives is entertainment, and entertainment is clearly experiential. Sales Process. Engaging, coaching and leading customers are the ways to keep and expand the relationship over time. It is conventional wisdom to think of a business like Disneyland as delivering an experience.

SaaS 48

SaaS Entertainment Construction CRM 48

CSM Practice

DECEMBER 29, 2020

And then there’s some of us who have businesses that serve airlines and governments, and entertainment like cinemas or retail and those of us who have these kinds of customers actually have been negatively impacted and are going through a shrinking market type of trends. Is there anything else that we can do to help?

Surveys 98

Surveys Personalization Chief Customer Officer Customer centricity 98

JustCall

FEBRUARY 13, 2023

This is especially true for sales and support teams. From business calls, SMS, data, analytics, and coaching, you need to be able to get an eagle-eye view of your sales and support to ensure your customers are not left in the lurch. This stored information can be used to handle customer queries and analyze sales activity.

voip 52

voip Call Logging Finance Sales 52

Avaya

JUNE 1, 2017

This consumerism shift towards mobile devices makes it easier for teams to influence impulse sales through personalized messages, geo-targeted marketing, instant offers, and loyalty rewards. It makes players, coaches, and every-size teams all a part of the fan experience. The right contact center will help sell out stadiums.

Technology 50

Technology Wireless Coaching Contact Center 50

Quality Contact Solutions

DECEMBER 16, 2020

In many cases, I would refer to this as “asking for the sale”; however, depending on the script’s objective, perhaps that isn’t the same call to action. Call to Action. Things get weird and a little awkward.

Telemarketing 52

Telemarketing Scripts B2B Call Center 52

Stratifyd

JUNE 3, 2019

But, Stratifyd’s Sales Director of the West, Meredith Fulton, is no stranger to adversity. As the Sales Director of the West, her main goal is to expand the adoption of Stratifyd within the retail and CPG industries on the West Coast. A: I’m impressed and motivated by Cheddar as a new age tv, media, and entertainment outlet.

Entertainment 40

Entertainment Education Coaching Accountability 40

C Space

JUNE 16, 2020

Pet food sales were up 98%, which SimilarWeb said reflects both Amazon’s goal of driving subscriptions of products with a recurring need to cement customer loyalty, as well as its intent to challenge the ecommerce leader, Chewy , for a bigger chunk of the $21 billion pet food market. They certainly have this year.

Advertising 52

Advertising Entertainment Surveys Personalization 52

JustCall

MARCH 9, 2023

Create Ideal Customer Personas Creating an ideal customer persona is one of the most important aspects of sealing a successful sale, especially where a contact center is involved. Knowing your target audience helps your sales representatives improvise the conversations to the business’s benefit. How to improve the contact center?

Contact Center 40

Contact Center Interactive Voice Response Scripts Self service 40

ThriveableBiz

DECEMBER 11, 2022

If you’re serious about video for your business and don’t feel comfortable in front of a camera, I recommend you get some coaching. Make it informative in an entertaining way - and I’m not talking about standing on your head or doing your serious subject from a roller coaster. Make it clear what you want the viewer’s next step to be.

Marketing 52

Marketing Scripts Entertainment Coaching 52

ThriveableBiz

DECEMBER 11, 2022

If you’re serious about video for your business and don’t feel comfortable in front of a camera, I recommend you get some coaching. Make it informative in an entertaining way - and I’m not talking about standing on your head or doing your serious subject from a roller coaster. Make it clear what you want the viewer’s next step to be.

Marketing 52

Marketing Scripts Entertainment Coaching 52

SmartKarrot

JULY 29, 2021

Engage in the direct support, coaching, and development of direct reports. Collaborate with Sales and Marketing to identify new strategic growth opportunities. Identify and implement technology and processes to scale implementations and channel partnership development. Manage the renewal process for channel partners.

Upselling 12

Upselling Entertainment Metrics Coaching 12

CrazyCall

MAY 20, 2019

Especially when you’re working in sales. To help you stay on the front of the race we’ve compiled a list of 97 super-effective sales tips that will help you take your sales skill to the next level. These are sales tips used by top sales gurus who know all the tricks. Sales Tips from Top Sales Gurus.

Sales 123

Sales Coaching Scripts Education 123

SmartKarrot

SEPTEMBER 19, 2023

The concept is founded on such sports as Baseball and American Football, where coaches employ different defensive and attacking tactics to enable their teams defeat their opponents in different situations. The coach’s playbook clearly defines each player’s role in order for the team to succeed.

Marketing 10

Marketing Best practices Engineering Entertainment 10

Tethr

JANUARY 30, 2020

Stop entertaining a broken system. It doesn’t decrease churn or surge sales conversions. Reposition the QA managers who were previously grading calls manually and transition them to a more valuable role: bona fide coaches for your reps. The gist of this is that QA doesn’t drive quality in the slightest.

Call Center 80

Call Center Scripts Average Handle Time Entertainment 80

Nicereply

MARCH 14, 2023

This highly entertaining book will help you to polish and perfect this crucial skill. No amount of coaching, training, or quarterly feedback surveys will prevent it. From strategic plans, to presentations, to customer emails, to training material for their team—the writing never ends. Books on business acumen 3.

Management 98

Management Call Center Entertainment Metrics 98

Russel Lolacher

DECEMBER 5, 2022

A few reasons why he is awesome – He’s the Executive Coach for James Pickles Coaching – helping his clients with clarity, conciseness, and confidence, an Associate Mindset Coach at Matthew Syed Consulting with a focus on growth mindset and performance and he’s sitting on more than 20 years of experience in sales and management roles.

Coaching 52

Coaching Entertainment Sales Personalization 52

C Space

OCTOBER 1, 2018

Aidan’s biggest C Space accomplishment is being at the forefront of an award-winning customer experience project, where he coached creative teams on how to become more customer centric. It was exactly these questions that we were asked to tackle for an out-of-home entertainment company just last year. The solution.

Customer Experience 74

Customer Experience Entertainment Advertising Journey mapping 74