Coaching Entertainment Scripts 
Quality Contact Solutions
DECEMBER 16, 2020
Recently I was asked what the key was to create a robust B2B Telemarketing Script. It’s a good question, and after having helped develop and implement thousands of successful scripts over the years, I don’t have that 30-second elevator pitch answer to that question. What is the goal of the script?
Quality Contact Solutions
DECEMBER 16, 2020
Recently I was asked what the key was to create a robust B2B Telemarketing Script. It’s a good question, and after having helped develop and implement thousands of successful scripts over the years, I don’t have that 30-second elevator pitch answer to that question. What is the goal of the script?
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ThriveableBiz
DECEMBER 11, 2022
. #2 It’s All in The Script And the best way to engage a stranger is to script it first. You might be the exception, they do exist, but most of us will find it so much easier to use a script. So script it. You can script the spontaneity. #3 If I’d checked before recording, I could have changed the script.
Tethr
JANUARY 30, 2020
Script adherence Proper greeting Required closing Compliance (proper authentication, retrieval of account number, disclosure statement) Skills & behaviors (professionalism, empathy, subject matter expertise, confidence, friendliness). Stop entertaining a broken system. Here are some points they are ticking off their boxes.
ThriveableBiz
DECEMBER 11, 2022
2 It’s All in The Script And the best way to engage a stranger is to script it first. You might be the exception, they do exist, but most of us will find it so much easier to use a script. So script it. You can script the spontaneity. #3 If I’d checked before recording, I could have changed the script.
Customer Service Life
JUNE 26, 2017
Shep Hyken dazzled and entertained us with a variety of magic tricks that I still can’t wrap my mind around. In short, they have a refreshingly human approach, completely doing away with IVRs and scripts and focusing on getting customers the help they need quickly and efficiently.
Kayako
APRIL 29, 2019
Multichoice, Africa’s largest satellite TV and media entertainment provider, launched an internal customer experience improvement campaign called #99 problems. Team leaders can implement policies that allow employees to make decisions about what to do when things run off the normal script. Encourage employee self-care.
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