SharpenCX

APRIL 28, 2021

So, I’m here for a quick philosophy seminar. Coaching your team leads to better business results. But Stevie used what she learned from him to coach up and acquire funding to expand the Rosebud Motel across the nation. Ramp up coaching in your contact center and carve out time to give feedback to your agents daily.

Management 67

Management Coaching Construction Contact Center 67

Fonolo

JUNE 17, 2015

Call center training is any course, seminar, video, coaching session or other activity that teaches the skills and behavior required for success in a call center. If there’s one thing any coach or contact center manager will agree with, it’s that the best type of call center training is hands-on. One-on-One.

Call Center 96

Call Center Gamification Coaching Contact Center 96

Customer Service Life

MAY 31, 2018

I’ve also sat in seminars about quality assurance and observed one half of the room that thought their quality form was the bomb while the other half seemed to be perpetually searching for a better way to monitor their quality. The goal then becomes to affirm the areas where agents excel and coach the areas where they need improvement.

Calibration 42

Calibration Coaching Feedback Customer Service 42

Comm100

JUNE 30, 2016

We’ve compiled a comprehensive list of the best courses out there, ranging from free online courses to pricier, on-site seminars that bring learning straight to your office. The course contains 15 lessons as well as instructor feedback and smartphone compatibility. Customer Service Training by ALISON. Cost: Free. Cost: $150.

Customer Service 74

Customer Service Banking Education Scripts 74

CSM Magazine

SEPTEMBER 13, 2024

Gathering feedback from employees about their learning preferences. Workshops and Seminars : These offer opportunities for interactive learning and networking. Coaching and Mentoring : Personalized guidance can address individual development needs. Encouraging feedback during and after sessions.

Morale 52

Morale Metrics Feedback Coaching 52

SharpenCX

JUNE 29, 2021

[Read Next:] Coaching and Training Action Items to Inspire your Customer Service Training Program. To keep up with changes in automation and our increasingly digital workplace, coach your agents in the skills they need to keep up with the future of work. Coaching and Upskilling Agents Toward 3 Essential Customer Service Skills.

Customer Service 67

Customer Service Coaching Call Center call center software 67

SharpenCX

FEBRUARY 24, 2023

Four out of ten workers remain actively disengaged when they get little or no feedback from their employers. Training doesn’t have to involve a half-day seminar. For example: Use your highest performing agents to “buddy up” and coach their peers. Provide constructive feedback based upon call recordings. Remember, A.B.T.,

Banking 76

Banking Personalization Customer Experience Chatbots 76

Netomi

JANUARY 5, 2022

A former CEO group leader, and executive coach with the world’s largest chief executive organization, David has worked with thousands of CEOs and business leaders on their business brand, customer experience, and competitive advantages. Kate Nasser, The People Skills Coach and founder/president CAS, Inc. Kate Nasser.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Kapta Customer Success

MARCH 14, 2019

Look into coaching programs, seminars, courses, and training organizations that will help get your team up to speed and ready to tackle their key account plans. Embrace Feedback and Criticism. Feedback is a crucial part of growing a key account management program and ensuring that it sticks.

Accountability 45

Accountability Feedback Coaching Sales 45

Calltools

AUGUST 7, 2019

It’s like a football coach playing footage to a team. You can make your sales associates better listeners by including active listening in your training seminars. When you have a strong example, it’s difficult for the person to become hostile or ignore your feedback.

Sales 40

Sales Morale Employee engagement Metrics 40

JustCall

MARCH 7, 2023

This can be provided in digital or virtual workshops, video seminars, webinars, or one-on-one coaching and mentoring. This means reviewing your sales, measuring KPIs, monitoring customer feedback, and tracking customer sentiment. You need to track the trends and adjust your approach as necessary.

Best practices 52

Best practices Sales Morale Personalization 52

JustCall

DECEMBER 1, 2022

Offer free workshops and seminars to improve work habits and improve skills. Provide Regular Feedback And Coaching. Feedback is necessary to ensure that the agents focus on the right goals for success. Create A Mentoring Program. Provide a delineated path for progress. Offer leadership training.

Call Center 52

Call Center Management Agent burnout Scripts 52

Toister Performance Solutions

SEPTEMBER 17, 2019

Session topics come from guest feedback. For example, think of the very last training class, seminar, or conference you attended. The leader explained she was looking to hire a trainer again because she didn't have the time to coach or train her team. What specifically did you implement?

Customer Service 58

Customer Service Advertising Consulting Consulting 58

SmartKarrot

OCTOBER 3, 2022

Recruit, hire, mentor and coach Customer Success team members. Mentoring and coaching cover both Customer Success practices and processes as well as industry and solution expertise. Attend college recruiting events, conferences, seminars to help strengthen the company brand.

Upselling 19

Upselling Coaching Best practices Consulting 19

SmartKarrot

AUGUST 17, 2022

Role: VP of Customer Success Location: Remote, Dallas, TX, US Organization: Textio As a VP of Customer Success, you will be leading, rapidly growing, and coaching team members by setting the strategy and prioritizing the organizational goals. Bring new customer product feedback internally to advise and inform product development.

Education 19

Education Upselling Customer centricity Coaching 19

Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. What I liked the most are the seminars and workshops we did all year round.

Call Center 182

Call Center Management Scripts Coaching 182

NobelBiz

AUGUST 14, 2023

Feedback Loops: Establish mechanisms for agents to provide feedback on AMD’s performance. Tune in to our podcast episode featuring Michael Tamer, the Contact Center Coach, CEO at Proponisi, and a training expert. This will aid in identifying any teething issues and refining the system for optimal results.

Contact center software 52

Contact center software Call Center Contact Center Coaching 52