Coaching, Feedback and Social media contact

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Coaching

Feedback

Social media contact

Seven Ways to Optimize Your Existing Service Channels

Toister Performance Solutions

FEBRUARY 20, 2020

One study by contact center consulting firm, Services Triad , found a sharp drop off in forecasting for email and social media: Contact center leaders routinely tell me they struggle to keep up with demand in non-phone channels like chat, social, and particularly email. Quality isn't just a phone thing.

Social media contact

Social media contact Contact Center Scripts Accountability

Tips To Improve Quality Monitoring

Etech GS

APRIL 1, 2019

Take the agent into an individual coaching session to discuss the interaction whether it be a chat, call, or social media contact. The ideal coaching session takes no more than 15 minutes. Invest in coaching the agents. You must invest in training and coaching your agents. Gather Feedback.

Calibration

Calibration Coaching Social media contact Contact Center

Customer Contact Central

Seven Ways to Optimize Your Existing Service Channels

Tips To Improve Quality Monitoring

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