Calabrio

APRIL 23, 2025

79% said AI would transform the contact center from a cost center to a strategic value driver. One tool that speaks to the needs of coaches, analysts, and contact center leaders alike. With this added context, evaluators can flag anomalies and managers can coach in the moment, rather than weeks or even months later.

Contact Center 52

Contact Center Coaching Schedule adherence Agent burnout 52

Calabrio

APRIL 24, 2025

This identifies coaching opportunities and ensures compliance adherence far more comprehensively than manual methods. Benefits: Dramatically increases QA efficiency and coverage, eliminates human scoring bias, enables faster agent feedback loops, allows QA teams to focus on strategic coaching, and reduces compliance risk.

Contact Center 52

Contact Center Customer Experience Coaching Self service 52

Playvox

MARCH 19, 2024

Top Use Cases for Contact Center AI Improving Workforce Management and Engagement AI tools allow employees to reduce repetitive, routine tasks and focus on more strategic, value-added work, boosting productivity and job satisfaction. AI can then assist the analyst to score and provide feedback. But there’s more. Powerful, right?

Contact Center 74

Contact Center Quality management Interactive Voice Response Coaching 74

ClearAction

OCTOBER 10, 2017

In my 2015 Customer Experience Transformation talk show with Eric Wansong, VMware’s Vice President of Customer Advocacy, he explained how his team adds strategic value across all company departments. .” Take a page from VMware’s playbook. “We’ve been doing this for close to three years now.

B2B 83

B2B Customer Experience Customer advocacy Best practices 83

Integrity Solutions

MAY 24, 2023

When participants leave sales training, there must be a structured follow-up process that ensures: Accountability for real-world application Repetition Feedback on progress Positive reinforcement and supportive coaching For sales training and skills to turn into a way of doing business, they have to be hard-wired into the culture.

Sales 52

Sales Coaching Accountability Personalization 52

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. When listening to the voice of the customer, remember to include and share the positive feedback. Tap this knowledge base to better understand employee views.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

SmartKarrot

DECEMBER 29, 2020

Role: Director of Customer Success Location: Remote, United States Organization: Tealium As a Director of Customer Success, you will lead, coach and mentor a team of 5 – 7 Customer Success Strategists of varying levels. Identify ways to improve services and feedback product suggestions internally. Apply here: [link].

Best practices 10

Best practices Strategic Value Accountability Coaching 10