Remove Coaching Remove Finance Remove Upselling
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How CPQ Training Helps Sales Teams Close Deals Faster and Smarter

Cincom

This means longer turnaround times as they repeatedly check with engineering, finance, or management for approvals. This results in lost revenue and missed opportunities to upsell or cross-sell. 5- Ongoing Coaching and Refresher Courses CPQ systems evolve over time with new features, updates, and business rule changes.

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How will the economic downturn affect Customer Success? Learn from three SaaS CEOs.

ChurnZero

To get your CS team to look outside of themselves and flex their empathy, coach them on how to interact with customers, especially when it involves delivering undesirable news. Finance is less of a Customer Success foe than you think. We put off difficult conversations and dodge hardball questions to serve ourselves, not others.

SaaS 98
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Support Talks: Recruiting Top Customer Experience Talent

Nicereply

With Customer Experience talent, communication style, and ability to upsell/renew without being or seeming “salesy” are also skills we tend to look for. finance, construction, healthcare). Our experience shows that collaboration, learning, mentoring, and coaching of teammates are facilitated more easily in person.

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A Comprehensive Guide to Customer Interaction Analytics

NobelBiz

Meet the renowned Contact Center Coach, Michael Tamer, also a training expert, CEO at Proponisi, and an accomplished author. We’re thrilled to have him as our special guest on the show, where we delve into the world of training and coaching.

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Outbound Contact Center Basics

SharpenCX

Whether an agent is a naturally gifted speaker or someone who needs more coaching and guidance, everyone needs a solid script. And it’s also great for creating opportunities to upsell and cross-sell your products and services. Whatever the approach, training and coaching are essential to success for your agents and your organization.

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How to Optimize your Renewal Process

CSM Practice

Expansion Manager – reports to Sales, mostly focused on growth, and plays an active role in the renewal as needed, harvesting opportunities for Upsell and Cross-Sell. Coaching your team towards the culture of open communication to realign with each other. How to make sure they are coordinated? Role clarity is absolutely the key.

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Choosing the Right Contact Center for Your Business: Key Factors to Consider

Call Experts

Driving Revenue As explained by Contact Center Pipeline , effective call center agents can do more than just resolve issues; they can also upsell or cross-sell products and services, contributing to increased revenue. Ongoing coaching and feedback mechanisms. Check if the contact center provider offers the following.