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How will the economic downturn affect Customer Success? Learn from three SaaS CEOs.

ChurnZero

To get your CS team to look outside of themselves and flex their empathy, coach them on how to interact with customers, especially when it involves delivering undesirable news. Finance is less of a Customer Success foe than you think. We put off difficult conversations and dodge hardball questions to serve ourselves, not others.

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A Comprehensive Guide to Customer Interaction Analytics

NobelBiz

Meet the renowned Contact Center Coach, Michael Tamer, also a training expert, CEO at Proponisi, and an accomplished author. We’re thrilled to have him as our special guest on the show, where we delve into the world of training and coaching.

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Outbound Contact Center Basics

SharpenCX

Whether an agent is a naturally gifted speaker or someone who needs more coaching and guidance, everyone needs a solid script. And it’s also great for creating opportunities to upsell and cross-sell your products and services. Whatever the approach, training and coaching are essential to success for your agents and your organization.

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How to Optimize your Renewal Process

CSM Practice

Expansion Manager – reports to Sales, mostly focused on growth, and plays an active role in the renewal as needed, harvesting opportunities for Upsell and Cross-Sell. Coaching your team towards the culture of open communication to realign with each other. How to make sure they are coordinated? Role clarity is absolutely the key.

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Your Guide to Building a Career in Customer Success

Amity

This is the never-ending mission of CSMs, managing accounts from onboarding, through adoption, to renewal or upselling/cross-selling, and repeat. This type of commission often means that Customer Success Managers’ KPIs are linked to renewals, upsells, and cross-sells.

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Choosing the Right Contact Center for Your Business: Key Factors to Consider

Call Experts

Driving Revenue As explained by Contact Center Pipeline , effective call center agents can do more than just resolve issues; they can also upsell or cross-sell products and services, contributing to increased revenue. Ongoing coaching and feedback mechanisms. Check if the contact center provider offers the following.

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Q&A: Role of Customer Success According to Three Leading Investors

ChurnZero

million round of financing led by Grotech Ventures in 2017. We coach our companies to staff for Customer Success from day one. In this article we will share some enlightening Q&A with our lead investors from our seed, Series A, and Series B funding rounds. Let’s hear what they each had to say. . ChurnZero raised a $2.5

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