Serving as a Real Kitty: How to Give Authentic Customer Service
CSM Magazine
SEPTEMBER 28, 2018
Scripts, protocols, rules, and regulations often keep front-line service people in a less-than-authentic stance. Great leaders are effective mentors, perpetually bolstering the confidence of agents through non-stop training, rehearsal and coaching. We tell our granddaughters she got a chance to be a “real kitty.”.
55 
Let's personalize your content