Noble Systems

AUGUST 25, 2020

To address these challenges, many financial services firms are turning to Gamification. From onboarding and product launches to regulatory compliance and ongoing training and coaching, gamification makes learning new information fun and engaging. Gamification can be used by banks, lenders, and other financial institutions to: 1.

Gamification 71

Gamification Employee engagement Banking Contact Center 71

Calabrio

MARCH 7, 2025

Ineffective Coaching and Training: Insufficient training and development opportunities can hinder agent performance and job satisfaction. Make it fun with gamification: Inject some excitement into the workday with call center gamification tools. This could include bonuses, gift cards, extra time off, or other perks.

Call Center 52

Call Center Benchmark Contact Center Gamification 52

Interaction Metrics

FEBRUARY 20, 2025

We also benchmark your NPS against industry standards, providing critical insights that show where you stand compared to competitors. Provide workshops and targeted coaching based on NPS insights. You can also encourage your customer base to participate through gamification.

Surveys 62

Surveys Benchmark Feedback Metrics 62

Outsource Consultants

JANUARY 27, 2025

Benchmark: Many organizations aim for an AHT of 480 seconds (8 minutes), depending on industry standards. Industry Standard: The 80/20 rule (80% of calls answered within 20 seconds) is a common benchmark. To improve QA scores: How to Improve QA Scores: Implement regular coaching sessions with constructive feedback.

Contact Center 67

Contact Center Abandon rate Average Handle Time outsourcing 67

NobelBiz

APRIL 18, 2023

Benchmarking Against Industry Standards Benchmarking against industry standards helps operations managers gauge their team’s performance relative to competitors. One way to tackle these agent-related issues is by introducing gamification into the contact center workflow. Click here to tune in.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

Outsource Consultants

FEBRUARY 27, 2025

Some centers have adopted gamification techniques to make product training more engaging. Innovative Quality Assurance in Indian Call Centers Indian call centers have revolutionized their quality assurance methodologies, setting new industry standards. What role does AI play in call center quality assurance?

Call Center 67

Call Center First call resolution Average Handle Time outsourcing 67

Creative Virtual

JULY 18, 2019

By giving all staff easy access to the same level of knowledge, anyone from support teams to trainers and coaches can step in to answer customer questions with confidence at peak or busy times. Chatbots also lend themselves well to gamification around content awareness, skills training and performance improvements.

Interactive Voice Response 40

Interactive Voice Response Chatbots Virtual Agent Self service 40