CSM Magazine

JUNE 8, 2018

Leading solutions even include gamification to further engage and motivate agents. WFM solutions free up a lot of the time your coaches and managers spend doing things other than coaching and managing, thereby making it possible for agents to receive better, more focused coaching. About the Author.

Contact Center 45

Contact Center Technology Coaching Gamification 45

CSM Magazine

JULY 3, 2017

Your agents want: coaching that actually improves their performance. Secondly, leading performance management systems will include automated coaching workflows and coaching tools that are tied to the organization’s specific key performance indicators, helping managers provide the most targeted and effective coaching possible.

Customer Service 44

Customer Service Coaching Gamification Sales 44

CSM Magazine

DECEMBER 12, 2019

Gamification in the Decision-Making Process. Experts agree that leaders can align each action’s immediate return with the value of its long-term consequences through gamification. Based on the design and laws of computer video games, gamification is an advanced tool. Are there other techniques you use? Author Bio.

Gamification 52

Gamification Construction Accountability Coaching 52

CSM Magazine

JANUARY 9, 2023

With this launch, Playvox’s entire workforce engagement suite, which also includes quality management and coaching, is available to Salesforce customers. The new and enhanced workforce engagement solution for Salesforce Contact Center is available on the Salesforce AppExchange. Visit www.playvox.com for more information.

Contact Center 59

Contact Center Schedule adherence Gamification CRM 59

CSM Magazine

SEPTEMBER 21, 2023

Moreover, we highly recommend you add various gamification features like leadership boards, bonuses, secret lessons, etc. Or you can build an app for online training with personal coaches or in groups. Such things can become a great motivation for people regardless of their age.

Gamification 59

Gamification Coaching Education Consulting 59

CSM Magazine

MARCH 13, 2022

Improve interactions and identify skills gaps using quality management and advanced scoreboards to track, manage, and improve team performance, including gamification, coaching, and eLearning. Maximise performance : Create stronger teams. About the Author. Steve Joyner is VP UK&I at Avaya.

Gamification 52

Gamification Customer centricity Self service Surveys 52

CSM Magazine

JANUARY 25, 2023

Inspire and motivate team members through gamification, offering rewards to those who share their successes and learning with others. Meanwhile, they help supervisors uncover potential knowledge and skills gaps to refine and strengthen agent coaching and training.

Agent burnout 52

Agent burnout Analytics Gamification Coaching 52

CSM Magazine

NOVEMBER 3, 2022

Train new recruits and experienced members of the team then inspire and motivate them through incentives and gamification. First, adopt automated performance coaching solutions to identify individual skills gaps and deliver highly personalised training schedules. Can they pre-empt what will make or break a good customer experience?

Gamification 52

Gamification Coaching Analytics Customer centricity 52

CSM Magazine

AUGUST 8, 2023

A quick Zoom call at the beginning of the day or an online video that can be watched at leisure is often all it takes.Inspire and motivate agents through gamification, offering rewards to those who share their brand successes and learning with others. And remember, not everyone wants a trophy on their desk.

Employee engagement 52

Employee engagement Agent burnout Gamification Analytics 52

CSM Magazine

DECEMBER 15, 2020

Fortunately, the latest WEM solutions cover the complete employee lifecycle from recruitment to onboarding, coaching to e-learning, team communications to interactions, task assignments to performance targets, gamification to acknowledgment and reward.

Management 52

Management Schedule adherence Gamification At home agents 52

CSM Magazine

FEBRUARY 7, 2023

Inspire and motivate team members through gamification. We maximise agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fuelled analytics, automated workforce management and personalised coaching. Offer rewards to those who share their customer successes and learning with others.

Customer Experience 52

Customer Experience Gamification Analytics Self service 52

CSM Magazine

DECEMBER 5, 2017

Gamification. Gamification will grow as a trend because most of the customer service workforce will be millennials or Gen Z. Both of those groups learn, absorb information and get motived differently, so incorporating gamification into recruitment, training and coaching will continue to become more and more important.

Customer Service 80

Customer Service Gamification Self service CRM 80