Coaching Gamification Upselling 
TeleDirect
APRIL 7, 2025
Use Blended Learning Methods Combine online training, classroom sessions, role-playing, and real-time coaching for maximum retention. Increased Sales and Upselling Agents trained in sales techniques are more likely to identify opportunities and close deals. Q4: How often should call center agents receive training?
Cincom
FEBRUARY 21, 2025
This results in lost revenue and missed opportunities to upsell or cross-sell. 5- Enhanced Upselling and Cross-Selling Strategies Many CPQ platforms include recommendation engines that suggest upgrades, bundles, and complementary products. 4- Frustrated Customers and Lost Deals Customers expect fast, accurate, and transparent quotes.
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Customer Service Life
OCTOBER 20, 2017
At one time wanted our agents to upsell a certain feature to customers on every phone call. We created an incentive program where we tracked successful upsells and the top performers each month earned a reward. I tried but I’m just not that good at upselling.”. “I Problem #1 – Only the competitive participate.
Eckoh
JANUARY 31, 2020
For example, these could be from groups of agents that get high CSAT for complaints, or agents whose upsell conversion exceeds 70%. Managers will be able to dynamically adjust agent workload, channel mix and routing parameters based not on rigid ‘departments’ but dynamic teams created from analytics and automatic clustering.
Balto
JUNE 12, 2023
The top tools used were agent training (46.65%), Customer Relationship Management (CRM) tools (42.68%), and knowledge bases (36.48%), and bringing up the rear were none of the above (5.71%), and gamification tools (9.43%). Agents need 4+ coaching sessions before they can fully implement a new skill. quotes, feedback, etc.)
Playvox
APRIL 27, 2023
Gamification: Sometimes Work Can Be Fun And Games Contact center gamification includes a wide variety of strategies and programs designed to introduce friendly competition, social recognition, and a sense of progression into the day-to-day activities of your agents. The gamification software Kahoot!,
Balto
JANUARY 14, 2025
Agent Coaching and Performance : Real-time tools identify coaching moments, enhancing performance during live calls. Monitoring and analyzing agents performance through various metrics and reports provides insights on areas where agents excel or need improvement, enabling targeted coaching and development programs.
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