Coaching Groups Schedule adherence 
CX Accelerator
DECEMBER 31, 2018
Other Actions: Coach your leaders to use the leadership behaviors you'd like to see, taking care to model how you want them to coach their direct reports.Ask your leaders to emulate the service vision when working with employees. From Jeremy Hyde: How do your leaders calibrate on what they “coach” on and how/when they approach it?
Callminer
APRIL 24, 2020
In essence, this structured interview process allows a group of candidates to work through tasks and assessments; it also gives those in charge of hiring the opportunity to select the best performers in the group and train them together to become new call center agents. Leverage Call Monitoring & Scoring. Avoid Negative Language.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Noble Systems
APRIL 14, 2021
Imagine a call center – a hub of inbound and outbound calls, staffed by a team of agents and managers – but the agents and managers are located off-site, whether in small groups in other offices or individually at their own homes. Training and coaching to deliver the highest level of customer service. What is a virtual call center?
Playvox
JULY 14, 2023
To ensure your contact center agents spend a vast majority of their time with customers resolving issues and as little time as possible on administrative tasks and after-call work, agents need the right kind of tools, processes, coaching, motivation, and goals in place. Are agents working on what they are scheduled to do?
Outsource Consultants
JANUARY 24, 2025
Provide Consistent Feedback and Coaching Timely feedback accelerates agent development. Use a structured coaching approach, such as: Highlighting two strengths. Quality circles small groups of agents discussing quality challenges and solutions. Identifying one area for improvement.
Noble Systems
SEPTEMBER 29, 2020
An effective WFO strategy can help a smaller center compete with larger groups, helping to level the playing field by using data-driven decision making to define employee and customer strategies across the organization. What are the Benefits of using a WFO Solution? A true WFO suite includes a number of technologies.
Playvox
JULY 31, 2023
Much of a team leader’s time is taken away from their key role of providing coaching and development to their people when they have to get involved in manual, immediate, repetitive, and cumbersome tasks like leave approval and shift swaps. Ensuring that employees can be a part of managing their schedule has big benefits.
Expert insights. Personalized for you.
244 
Let's personalize your content