Outsource Consultants

FEBRUARY 12, 2025

At Outsource Consultants, weve helped companies go from firefighting daily issues to running efficient, high-performing teams that boost ROI and elevate CX. Skill-Based Routing: Right Agent, First Time A healthcare client saw 30% higher CSAT after assigning calls based on language, expertise, and performance data.

Call Center 67

Call Center Management Gamification outsourcing 67

Outsource Consultants

APRIL 2, 2025

At Outsource Consultants , we help businesses navigate this choice every day. For instance, a center experienced in healthcare will better handle sensitive patient information and comply with HIPAA regulations. This matters if you’re in a peak-heavy business like retail, travel, or healthcare.

Call Center 67

Call Center First call resolution Average Handle Time outsourcing 67

Outsource Consultants

FEBRUARY 9, 2025

Outsourcing to Mexico provides a strategic advantage , blending affordability with top-tier service. At Outsource Consultants, weve worked with countless businesses that have seen the benefits firsthand. The trend towards nearshore outsourcing to Mexico continues to grow, and for good reason.

Call Center 67

Call Center Customer Support outsourcing Interactive Voice Response 67

TLC Associates

OCTOBER 1, 2019

That’s the struggle facing every healthcare payer, but it’s one you can overcome by taking the right preparations for your internal team working with the right outsourced contact center. Now, imagine explaining healthcare coverage over-the-phone to those same folks in a language they only understand in casual conversation.

Healthcare 40

Healthcare Contact Center outsourcing contact center solutions 40

Outsource Consultants

FEBRUARY 17, 2025

At Outsource Consultants, we’ve witnessed firsthand how Mexican call centers bridge cultural gaps while providing top-notch service. Mexicos Business Process Outsourcing (BPO) industry has surged in recent years, positioning the country as a leading outsourcing destination. businesses. Whats fueling this rapid growth?

Call Center 67

Call Center outsourcing Telecommunications Consulting 67

Outsource Consultants

JANUARY 14, 2025

At Outsource Consultants, we’ve seen how effective strategies can transform these centers into powerful customer satisfaction engines. Regular coaching sessions, performance incentives, and career development opportunities can significantly boost agent engagement and retention.

Contact Center 67

Contact Center Average Handle Time Coaching First call resolution 67

Outsource Consultants

APRIL 9, 2025

In this post, well explore how AI is transforming the Philippines call center sectorand why that matters for any company outsourcing (or considering it) in 2025. This shift represents a strategic move to maintain the country’s global leadership in outsourcing services. How are Philippines call centers using AI in 2025?

Call Center 67

Call Center outsourcing Chatbots Analytics 67

Outsource Consultants

FEBRUARY 22, 2025

With its tech-savvy workforce, cost-effective solutions, and advanced outsourcing infrastructure, businesses worldwide are tapping into its potential to enhance customer service operations. This talent pool allows call centers to offer specialized services across various industries, from healthcare to finance.

Call Center 67

Call Center Average Handle Time outsourcing First call resolution 67

Call Experts

OCTOBER 5, 2023

Adhering to Regulations High-quality call centers ensure compliance in industries with stringent regulatory requirements, such as healthcare or finance. Ongoing coaching and feedback mechanisms. Below, we’ll explore why Call Experts stand out as an excellent choice for outsourcing.

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

Quality Contact Solutions

JULY 19, 2018

Here are a few examples of current B2B outbound, inbound and multi-channel call center client programs: Healthcare Industry Case Study. The client has an internal telemarketing sales organization (called Medallion Group) and they outsource the small and medium accounts to Quality Contact Solutions.

Telemarketing 63

Telemarketing Inbound sales Outbound sales outsourcing 63

Outsource Consultants

JANUARY 16, 2025

At Outsource Consultants, we’ve seen firsthand how implementing contact center quality assurance best practices can transform customer experiences and drive business success — from security to seasonal industries to strategic call center KPI achievement. Actionable Feedback Loops: Provide timely, constructive feedback to agents.

Best practices 67

Best practices Contact Center First call resolution Average Handle Time 67

TLC Associates

SEPTEMBER 11, 2019

That’s why I’m a firm believer in doing what you do best and outsourcing the rest. Yet before anyone decides to work with an outsourced contact center , I recommend they compare outsourcing against insourcing to determine the right fit for their business and their goals. The same goes for businesses. How Complex is the Task?

outsourcing 40

outsourcing Contact Center Abandon rate Interactive Voice Response 40

NobelBiz

JULY 25, 2023

Meet the renowned Contact Center Coach, Michael Tamer, also a training expert, CEO at Proponisi, and an accomplished author. We’re thrilled to have him as our special guest on the show, where we delve into the world of training and coaching. Analytics can flag any deviations, ensuring compliance.

Analytics 98

Analytics Call Center Contact center software Scripts 98

Vcaretec

JUNE 6, 2022

When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there. As a leader in outsourced customer service solutions, the customer care specialists at Vcare voted on fifty of the top thought leaders in our space.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

Vistio

FEBRUARY 5, 2024

The Dynamic Duo: ServiceSim and AgentHub To optimize the impact of call center training, Vistio integrates ServiceSim with AgentHub, a comprehensive platform designed for coaching and performance management. It provides real-time performance analytics, coaching modules, and personalized action plans.

Call Center 52

Call Center Healthcare Government Coaching 52

Global Response

DECEMBER 21, 2023

As onshoring—or domestic outsourcing—continues to grow in popularity, many companies are wondering if it’s worth investing in domestic outsourcing help, especially considering that it’s generally more expensive than offshoring. Here are some key factors to look for to choose the right outsourcing partner: Expertise and experience.

Call Center 62

Call Center outsourcing Finance Healthcare 62

Call Experts

JUNE 5, 2019

If they are having trouble handling their work, provide additional assistance, continued education, and career coaching to improve their skills. Benefits of a Call Center: Healthcare and Medical Practice. 4 Strategies to Outsource Telephone Triage . Outsourcing to Call Center Offers Efficiency and Savings.

Customer Experience 60

Customer Experience outsourcing Call Center Answering services 60

Call Experts

DECEMBER 12, 2019

Our team listens and coaches so that our Experts can focus on picking up customer calls quickly and with high quality in all engagements. Benefits of a Call Center: Healthcare and Medical Practice. 4 Strategies to Outsource Telephone Triage . Outsourcing to Call Center Offers Efficiency and Savings.

Contact Center 69

Contact Center Wait times Journey mapping Interactive Voice Response 69

Call Experts

DECEMBER 28, 2018

Continued education training, mentoring and coaching programs also help your team feel more respected and supported. Benefits of a Call Center: Healthcare and Medical Practice. 4 Strategies to Outsource Telephone Triage . Outsourcing to Call Center Offers Efficiency and Savings. Documentation Enhances the Workplace.

outsourcing 56

outsourcing Call Center Answering services Employee engagement 56

Call Experts

NOVEMBER 20, 2018

A failure is a lesson or opportunity to coach something new. Benefits of a Call Center: Healthcare and Medical Practice. 4 Strategies to Outsource Telephone Triage . Outsourcing to Call Center Offers Efficiency and Savings. Stay on the right path for long-term growth in business. Reprogram the mind.

outsourcing 53

outsourcing Call Center Answering services Benchmark 53

Call Experts

JULY 27, 2023

Healthcare and Insurance Call centers play a vital role in patient support, claims processing, appointment scheduling, and insurance inquiries in the healthcare and insurance sectors. Ask about their hiring criteria, training protocols, ongoing performance monitoring, and coaching practices.

Call Center 52

Call Center Customer Service Multichannel Abandon rate 52

TLC Associates

NOVEMBER 19, 2019

Get the most from your on-site contact center by watching for all of the following conditions in your outsourced contact center partner. . Any outsourced partner (no matter the type of service) should have your security on their minds. And watch out for how supervisors and coaches deal with agents.

Contact Center 40

Contact Center outsourcing Coaching Average Handle Time 40

Balto

AUGUST 10, 2022

Figure 2: Industry investment in contact center coaching and technology in the next year. For example, the lowest churn on average belonged to companies that were investing up to $100,000 a year each on coaching and software. The highest churn belonged to those who spent between above $5,000,000 apiece on coaching and technology.

Contact Center 52

Contact Center Real estate Telecommunications Coaching 52

JustCall

AUGUST 21, 2020

Medical call centers have ramped up the patient-provider relationship in the healthcare industry. Setting up a healthcare call center is the need of the hour. Medical call centers, also known as healthcare call centers or hospital call centers act as a confluence of the patient and healthcare teams.

Call Center 52

Call Center call center software Healthcare Abandon rate 52

Global Response

JANUARY 31, 2024

You’ve decided to outsource customer service to a third-party provider. The Health Insurance Portability and Accountability Act (HIPAA): HIPAA applies to call centers handling healthcare information , and ensures that patient’s data is protected. Now you just have to choose which one—and where. call centers.

Call Center 62

Call Center Telemarketing Government Telecommunications 62

CSM Magazine

AUGUST 25, 2021

Support.com ’s “expert anywhere” model allows us to hyper-target, hire, and onboard staff up to three times faster than with traditional outsourcing. Industry experience in technology-enabled services/BPO, enterprise software, healthcare IT, telco, manufacturing, and defense & intelligence. These experts’ time is valuable.

Technology 52

Technology Chatbots Technical Support Government 52

Call Experts

SEPTEMBER 18, 2019

The training continues with 3 weeks of on the job coaching, Quality Assurance monitoring, and regular feedback sessions with their trainers and leadership. Once completed, we provide a monthly continued education curriculum focused on areas like: providing impactful coaching. Benefits of a Call Center: Healthcare and Medical Practice.

Calibration 40

Calibration Coaching Call Center outsourcing 40

Call Experts

APRIL 8, 2024

Adhering to Regulations High-quality call centers ensure compliance in industries with stringent regulatory requirements, such as healthcare or finance. Ongoing coaching and feedback mechanisms. Below, we’ll explore why Call Experts stand out as an excellent choice for outsourcing.

Contact Center 52

Contact Center Call Center outsourcing contact center solutions 52

Vistio

JUNE 10, 2022

In both those roles, we would do major transformations for prospective clients, as well as some global clients, on their end, before we started developing additional outsourcing strategies. . If I’ve never outsourced before, what are the steps I need to take?” They had never outsourced. Learned quite a bit.

Consulting 52

Consulting Consulting Best practices outsourcing 52

Quality Contact Solutions

DECEMBER 16, 2020

A call to action is the biggest no-brainer on the list, but one that is still one of the most common coaching areas for agents, and in turn, sometimes this issue has more to do with ensuring you have a good call to action in the script itself.

Telemarketing 97

Telemarketing Scripts B2B Call Center 97

DMG Consulting

APRIL 16, 2019

In the context of autonomous cars, IBM Watson, algorithmic trading, software-defined networks, self-healing applications, healthcare diagnostics, and more, AI is playing an increasingly influential role in today’s world. This will reduce dependence on outsourcers, particularly low-end offshore providers.

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48

COPC

MARCH 23, 2020

Beyond the obvious health issues and the impact on our global healthcare systems, this crisis has brought about an unprecedented challenge for the contact centre and BPO industry, with potentially millions of office-based employees needing to transition to a Work-At-Home environment.

At home agents 52

At home agents Consulting Consulting Government 52

Quality Contact Solutions

DECEMBER 16, 2020

A call to action is the biggest no-brainer on the list, but one that is still one of the most common coaching areas for agents, and in turn, sometimes this issue has more to do with ensuring you have a good call to action in the script itself.

Telemarketing 52

Telemarketing Scripts B2B Call Center 52

BlueOcean

NOVEMBER 28, 2022

I got to sit down with Lucas Fuentes, Vice President of Training & Development at ONQ, a global leader in outsourced revenue cycle management.

Healthcare 62

Healthcare Contact Center outsourcing Best practices 62

JustCall

DECEMBER 2, 2024

AI and automation are shaking things up in the outsourcing industry. Predictive analytics crunch numbers like data wizards and chatbots handling customer queries like pros — this is the new face of outsourcing. After all, the future of outsourcing isn’t just robotic — it’s deeply human, too. Efficiency? Let’s see how!

Interactive Voice Response 52

Interactive Voice Response outsourcing Real estate Chatbots 52

ROI CX Solutions

APRIL 17, 2025

Trends provide managers with topics to coach on or opportunities to make changes in policy or training that may improve efficiency. minutes Healthcare: Close to 6.6 Constantly reviewing performance will help you implement meaningful coaching and training efforts and know when to take corrective actions.

Call Center 52

Call Center Average Handle Time Scripts Interactive Voice Response 52

CSM Magazine

FEBRUARY 14, 2023

Outsourcing is back and also brand new again: on-shoring, near-shoring or off-shoring. The 2022 version of outsourcing, also known as business process outsourcing (BPO), has an array of benefits in the right situations and can be blended with any operation with an understanding of its calls, needs, processes, and tools.

Contact Center 52

Contact Center outsourcing Business Process Outsourcing Consulting 52