CX Global Media

DECEMBER 28, 2017

Coaching is the #1 agent experience focus for 2018. He’d put people through workshops and help them individually learn the skills of change but they get back to the organization or get back to the team and they’re not changing and so their motivation runs out. Do You Love the Industry Standard Being By the Seat of My Pants.

Contact Center 159

Contact Center Coaching Customer centricity Customer effort 159

Calabrio

MARCH 5, 2025

VoC-specific educational initiatives for your business may include VoC workshops with experts, case study analysis, and VoC tools or platform training. Discover what performance coaching is and why your CX team could use it. Use predictive analytics Why not anticipate future customer needs, preferences, and behavior if you can?

Best practices 40

Best practices Benchmark First call resolution Contact Center 40

Lumoa

JANUARY 31, 2023

At the same time, it’s also an industry-standard metric, which means you could benchmark the results. Organize workshops, coaching, and training within the company. Tip: Measuring customer experience by the Net Promoter System gives you several advantages. How to analyze customer feedback in different languages?

Customer Experience 165

Customer Experience Customer centricity Metrics Feedback 165

Lumoa

FEBRUARY 20, 2018

At the same time, it's also an industry standard metric, which means you could benchmark the results. Organise workshops, coaching and training within the company. Tip: Measuring customer experience by the Net Promoter System gives you several advantages. How to analyze customer feedback in different languages?

Customer Experience 141

Customer Experience Customer centricity Feedback Metrics 141

Interaction Metrics

FEBRUARY 20, 2025

We also benchmark your NPS against industry standards, providing critical insights that show where you stand compared to competitors. Provide workshops and targeted coaching based on NPS insights. With our research-backed methodologies, we eliminate bias to ensure your NPS reflects genuine customer sentiment.

Surveys 62

Surveys Benchmark Feedback Metrics 62

NobelBiz

APRIL 18, 2023

Benchmarking Against Industry Standards Benchmarking against industry standards helps operations managers gauge their team’s performance relative to competitors. You can learn more about call center gamification in this workshop episode. Click here to tune in.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

JustCall

MARCH 13, 2020

The main purpose of coaching your sales team is to get them ready to face customers, take them through the product, and get more sales success. But, having a uniform standard operating procedure will help in achieving a better success rate. Inculcating Industry Knowledge . Trainer Certification Workshop.

Sales 59

Sales Coaching Feedback Consulting 59