Select VoiceCom Blog

AUGUST 1, 2023

These processes contribute to a seamless customer journey map and build trust in the brand’s reliability and service. Provide online courses, on-site workshops, and one-on-one coaching or mentoring options to empower them in their roles.

Customer Service 52

Customer Service Brand ambassadors Journey mapping Metrics 52

ChurnZero

JANUARY 4, 2024

“I’m calling it now,” says CS management coach Ryan Johansen. Companies that don’t do this might keep those employees without other options, but will see lack of engagement and poor morale.” Start with simple self-paced courses, in-product guidance, and live online webinars and workshops.”

Chief Customer Officer 52

Chief Customer Officer SaaS Best practices Journey mapping 52

Netomi

JANUARY 5, 2022

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CX Global Media

JULY 11, 2019

We know that traditional approaches like multi-day workshops don’t build skills efficiently. From authoring and leading a Customer Experience program, to journey mapping, to managing a complex contact center, Nate is always learning new things and sharing with the CX community.

Contact Center 120

Contact Center CCNG Morale Coaching 120