CSM Magazine

JUNE 17, 2024

Zenarate’s AI Coach platform has successfully reshaped the training and development methodologies and practices for contact center agents worldwide. As always, it reflects the dedication and hard work everyone has committed to our AI Coach platform,” said Brian Tuite, co-founder and CEO of Zenarate.

Technology 52

Technology Coaching Healthcare Enterprise 52

CSM Magazine

OCTOBER 25, 2022

Both individuals have extensive business development, revenue generation, and customer success experience from previous leadership positions at top SaaS (Software as a Service) brands. With that, we are attracting more and more top talent from other successful SaaS brands. Ryan Toben, SVP of customer success and sales operations.

SaaS 40

SaaS Cloud contact Customer centricity Coaching 40

CSM Magazine

AUGUST 10, 2023

With more than 25 years of experience in marketing leadership roles, Nugent brings a wealth of expertise in building and scaling marketing efforts to enable growth strategies at software-as-a-service (SaaS) companies. She joins Calabrio’s executive leadership team and will report to CEO, Kevin Jones.

Marketing 52

Marketing SaaS Customer centricity Coaching 52

CSM Magazine

MAY 23, 2023

Joel’s proven track record will be mission critical in grasping the opportunities of our strong position in the SaaS market,” said Kevin Jones, Chief Executive Officer, Calabrio. “As Joel Martins brings over 25 years of software engineering and product management experience at both private equity firms and SaaS companies.

Customer centricity 52

Customer centricity SaaS Engineering Contact Center 52

CallSource Insights

JULY 1, 2019

CallSource is much more than just a SaaS call tracking company. With human-analyzed lead scoring, appointment confirmation, and employee performance overviews, as well as real call coaches and a reputation management system that responds to reviews for you, CallSource aims to help our clients improve in all aspects of their business.

Advertising 40

Advertising Coaching Analytics Marketing 40

CSM Magazine

OCTOBER 18, 2022

As a growing Software as a Service (SaaS) organisation, Calabrio has a collective focus on customer satisfaction and retention, and Orstad’s team will primarily own frontline engagement as the need to continuously support customers as a trusted ally has never been more vital.

Customer Service 52

Customer Service SaaS Customer centricity Coaching 52

CSM Magazine

OCTOBER 18, 2022

As a growing Software as a Service (SaaS) organisation, Calabrio has a collective focus on customer satisfaction and retention, and Orstad’s team will primarily own frontline engagement as the need to continuously support customers as a trusted ally has never been more vital.

Customer Service 52

Customer Service SaaS Customer centricity Coaching 52

CSM Magazine

NOVEMBER 9, 2022

Calabrio continues to embrace a customer-first culture to lead customer understanding and experience design in the SaaS space. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching.

Marketing 52

Marketing SaaS Customer centricity Contact Center 52

CSM Magazine

JUNE 1, 2021

Employee engagement programs, like recognition and more tailored coaching, can improve service delivery and reduce attrition rates. The company’s award-winning SaaS platform, Medallia Experience Cloud, is becoming the experience system of record that makes all other applications customer and employee aware. About Medallia.

Surveys 52

Surveys SaaS Coaching Employee engagement 52

CSM Magazine

DECEMBER 6, 2023

This training can be done in different forms, including on-the-job training, classroom training, shadowing, or online coaching platforms. Say you run a digital marketing agency that serves SaaS companies. It also ensures employees know how to engage with customers in a way that meets their needs and beyond. The result?

Upselling 52

Upselling SaaS Advertising Coaching 52

CrazyCall

SEPTEMBER 4, 2018

Steli hasn’t always been a sales guru and executive of one of the fastest growing SaaS CRM. Coach to SaaS founders, Chief instigator at DanMartell.com. Dan Martell is a serial entrepreneur, a world-famous business coach for SaaS founders and an angel investor since young years. Dan Martell . Personal website.

Sales 129

Sales SaaS CRM B2B 129

ProProfs Blog

JUNE 30, 2020

Peggy Klaus is a Fortune 500 coach who is here to help individuals that easily excel at their jobs every day but don’t know where to go from there. Well, Jeanne Bliss (a known authority on customer experience) talks about how you can do this with the five-competency model she used to coach Chief Customer Officers and C-Suite.

Customer Service 128

Customer Service Chief Customer Officer Customer centricity Coaching 128

CrazyCall

MAY 20, 2019

Outbound Marketing — conveying value & Networking is for the AE’s, BDR’s & Marketing Reps should stick to volume, as right timing is everything in an oversaturated SaaS world. – Jeff Goldberg, President & Lead Sales Trainer/Coach at Jeff Goldberg & Associates. Sales Tips #11-20.

Sales 123

Sales Coaching Scripts Education 123

Netomi

FEBRUARY 28, 2022

With a few notable detours—hustling at an agency for clients including Michelin & Target, and being named “Emerging Designer of the Year” by SF Magazine—I’ve spent the last 15+ years of my career bringing secondhand clothing from a stigmatized industry to a mainstream shopping institution,” Erin wrote in her LinkedIn bio. .

Chief Customer Officer 64

Chief Customer Officer Customer centricity Contact Center Technical Support 64