Integrity Solutions

JANUARY 28, 2021

If you’re in a high-growth or competitive industry, you can bet there’s some fierce competition in the market for your salespeople. As a result, the loss of that one salesperson can have a ripple effect on productivity and morale across the sales organization. And it gets worse: It might even cause more sales reps to leave.

Sales 114

Sales Coaching Morale SaaS 114

SharpenCX

AUGUST 19, 2021

Shopify employees (called Shopifolks) tout the pros of working at the company, like: Great people Remote work (without any micromanagement) Generous PTO Growth opportunities Positive team communication and morale. They keep team morale high. It’s clear Shopify employees love their work. They’re 12% more productive.

Customer Experience 137

Customer Experience Morale Consulting Consulting 137

Calabrio

APRIL 11, 2025

Shadowing live calls helps trainees understand nuances, hear best practices in action, and ask questions in context, while also fostering social learning, a more collaborative culture, and better team morale. Coaching & Mentoring: What it is: One-on-one guidance from supervisors, dedicated coaches, or experienced mentors.

Contact Center 52

Contact Center Coaching Call Center Average Handle Time 52

Bill Quiseng

DECEMBER 15, 2014

Of course, the moral to the maxim is that ONLY results matter. If your intentions are oriented toward your company’s desired outcome (anti-theft, direct marketing, promotions, upsells, etc) your efforts will become gimmicky, robotic, and ingenuine. But that’s not exactly true. HERE is a great example of a warm welcome).

Morale 152

Morale Upselling Coaching Customer Service 152

Beyond Philosophy

JULY 29, 2019

The moral is, once you start making changes and not just talking about it theoretically, people get engaged. Beyond Philosophy’s latest Training Program Coaching & Advice helps you move forward with consultation that is customized for your specific needs.

Consulting 260

Consulting Consulting Morale Benchmark 260

Playvox

SEPTEMBER 14, 2021

Increasingly, company culture is one of the most important factors in attracting and retaining employees, boosting agent morale and in promoting higher levels of productivity. Perks like free coffee, lunch and snacks are nice, but may only temporarily raise agent morale. What is Culture? How to Create Cultural Conditions for Happiness.

Morale 59

Morale Contact Center Accountability Coaching 59

SharpenCX

MAY 12, 2020

Download Now: Help your agents get the hang of working in a call center with these 29 coaching techniques and facts. . Training is integral for providing a good customer experience, but it’s just as important in helping employee morale and engagement. I remember wondering, how am I ever going to get the handle of this?

Contact Center 128

Contact Center Customer Service Employee engagement Coaching 128

Taylor Reach Group

DECEMBER 11, 2019

If correctly designed, the compensation structure can withstand changes in both market and workforce trends so that only minor, if any, adjustments are needed. In other sections, we have discussed the importance of performance improvement and coaching. Intrinsic Motivations. ” Elements of Effective Incentive Programs.

Customer Experience 119

Customer Experience Coaching Contact Center Morale 119

Calabrio

MARCH 7, 2025

In a tight labor market, both your business and its customers cannot afford to lose agents. Ineffective Coaching and Training: Insufficient training and development opportunities can hinder agent performance and job satisfaction. One of the best ways to gauge how to boost morale is by asking your team what flexibility means to them.

Call Center 52

Call Center Benchmark Gamification Contact Center 52

BlueOcean

FEBRUARY 25, 2019

But the subscription services market is on fire, growing by more than 100% in five years. She sees herself as the communication facilitator making sure agents, coaches, and managers and the client are all on the same page to keep all hands-on-deck without sacrificing quality.

Customer Experience 116

Customer Experience Coaching Feedback Customer Care 116

Callminer

SEPTEMBER 5, 2017

Art has been developing and marketing tools that blend human intelligence and automation to improve call center phone interactions. Lindsey Havens is the Senior Marketing Manager for PhishLabs , with over 10 years of experience in Marketing, Communications, Public Relations, Lead Nurturing/Generation, and Analytics. Art Coombs.

Call Center 140

Call Center call center software outsourcing Coaching 140

SharpenCX

AUGUST 31, 2021

A customized dashboard offers many benefits : Focused insights to improve training and coaching methods Compiled data to improve decision making Transparency to increase agent productivity Clarity around team goals and benchmarks. If your customers are leaving for your competitors, your sales and marketing teams need to know.

Call Center 128

Call Center Metrics Benchmark Contact Center 128

SharpenCX

SEPTEMBER 30, 2020

Some 79% of customers say personalized customer service is more important than personalized marketing. Coach your agents regularly, so they know how to listen to your customers and respond kindly. This way, you can reach a more global market and collect more customer data around the clock. Keep it personal(ized). Until it was.

Chatbots 128

Chatbots Call flow Morale Contact Center 128

Quality Contact Solutions

FEBRUARY 17, 2022

Strategic & Performance-Driven A strong sales leader can help build, refine, and execute their sales strategy based on experience, market knowledge, and best practices. Showing appreciation in group settings, like team meetings, and also acknowledging their individual contributions can help boost morale.

Sales 98

Sales Telemarketing Best practices Coaching 98

Expivia

DECEMBER 7, 2020

Each Supervisor has their own preferred ways of coaching, and finding their personal methods will be a process during your first few months as a Supervisor. In regards to coaching, what can be the most beneficial tool is being completely transparent with your reps. This allows you to see what coaching approach you should take.

Coaching 89

Coaching Education Morale Feedback 89

Integrity Solutions

AUGUST 28, 2019

You’re losing out on sales revenue, of course, but also think about the other costs: engagement, morale, turnover , manager productivity and focus, market position and possibly long-term organizational viability. I probably can’t win in such a competitive market. This is also where regular coaching must come into the equation.

Sales 18

Sales Coaching Morale CRM 18

SharpenCX

NOVEMBER 10, 2020

Then, put the performance data to work in your coaching and training plans. Step #2: Boost agent morale and performance through frequent training. Coach your agents frequently and make it a priority to check in with them daily. Read Next] Fit coaching into your daily workflow with Sharpen’s Quality Management tools.

Call Center 121

Call Center Customer Service Coaching Wait times 121

Talkdesk

MAY 11, 2020

This is a guest blog from Lindsey Plocek, Head of Marketing at Observe.AI. How should contact center leaders talk about performance and coach teams? Use data to validate why agents should adopt new behaviors through micro-coaching sessions to improve every customer interaction. What should be avoided?

Coaching 88

Coaching Contact Center Morale Analytics 88

Kayako

MARCH 9, 2017

Publishing posts on your company’s blog develops your communication skills and knowledge of content marketing. Blog writing has positively affected my work place morale and helped me to fulfill career aspirations. Coaching, mentoring, and training new staff. There is no difference between coaching your colleague and a customer.

Customer Service 82

Customer Service Engineering Coaching Self service 82

SharpenCX

MAY 5, 2020

Download Now: Get real about coaching your agents to engagement with these 7 methods. Maybe they partner with your marketing team on a customer-facing campaign. They can learn from your marketing team and explore whether they would like to pursue a marketing career in the future. Start today.

Contact Center 90

Contact Center Customer Service Coaching Metrics 90

Customer Guru

MAY 22, 2018

Not just that, he must be coached and held accountable and his/her progress must be tracked. This simple gesture of gratitude goes a long way in boosting the employees’ morale. This could be in the form of infrastructure, training programs, coaching and mentoring, and support from the supervisors. Be generous with praise.

Employee engagement 96

Employee engagement Coaching Surveys Construction 96

Integrity Solutions

JANUARY 15, 2020

Across industries, sales leaders are struggling to keep morale and engagement up while they push for higher revenue, margins and market share. But inevitably, they discover that “coaching” the pharma rep to make 40 calls a week instead of 25 doesn’t move the needle.

Sales 80

Sales Coaching Banking Morale 80

SharpenCX

MARCH 18, 2020

FlexJobs found that of the companies that allow remote work, 85% increased productivity, 90% improved employee morale, and 77% reduced operating costs. And, it’s how you’ll keep work-life balance and morale high for your agents. ” Christina Perricone, a remote marketing manager for HubSpot. What’s more?

Call Center 94

Call Center Morale Coaching Cloud contact 94

SharpenCX

APRIL 29, 2020

Build in time for agent coaching. To keep your team engaged and performing at their best, your agents need to be coached daily. As you forecast for customer needs and plan agent schedules, build in time for coaching each agent. Often, WFM will cancel scheduled agent coaching sessions when volume spikes.

Coaching 76

Coaching Management Contact Center Morale 76

Quality Contact Solutions

MARCH 1, 2021

According to an article about the remote workforce , 72% of employers say remote work has a high impact on employee retention, and 90% of employees feel flexible work arrangements increase employee morale. She ensures her clients receive world-class service by coaching and leading her team with a hands-on approach. Remove Distractions.

Telemarketing 98

Telemarketing Morale Call Center Coaching 98

Integrity Solutions

JULY 31, 2024

Today, amid market volatility, changing customer expectations and heightened competition, it’s more important than ever. Especially in a tight job market, talented salespeople are one of your biggest competitive differentiators. Their morale and engagement drop, and things tend to spiral from there.

Sales 68

Sales Coaching Morale Surveys 68

BlueOcean

OCTOBER 4, 2021

That means sharing policy changes, marketing or sales objectives, goals, and metrics, and ensuring the team understands how their roles impact each of these things. Making sure everyone is on the same page—from the agents to the coaches to managers to the client—is key to ensuring we don’t sacrifice quality.

Customer Experience 77

Customer Experience Coaching B2C Customer Care 77

Balto

MARCH 3, 2025

Smart Sentiment Analysis Features: Tone detection Emotion recognition Context understanding Cultural nuances Real-time transcription services convert conversations into searchable text, enabling instant quality monitoring and coaching opportunities. This success creates a positive feedback loop, boosting morale and workplace satisfaction.

Call Center 52

Call Center Interactive Voice Response Average Handle Time First call resolution 52

Noble Systems

FEBRUARY 4, 2019

Improves employee morale. Adjusts to market and company changes. Fair and unbiased feedback improves agent morale. It also provides time for additional coaching and leadership and other skill development. Allows for adjustments to respond quickly to market and company changes. Here are just a few.

Gamification 62

Gamification Feedback Morale Employee engagement 62

BlueOcean

DECEMBER 16, 2019

Before we sign off for the holiday break, we want to give shouts to all the frontline agents and coaches holding it down for clients and customers in contact centers everywhere. A reminder that the struggle to sustain morale when it’s holiday season in the contact center is real. at Blue Ocean.

Contact Center 62

Contact Center Morale Gamification Transportation 62

Balto

MARCH 17, 2025

Agent coaching becomes more targeted as prescriptive systems identify skills gaps and learning opportunities. Develop Targeted Marketing Campaigns : By understanding customer preferences and behaviors, call centers can create personalized marketing campaigns that enhance customer engagement and loyalty. AI-powered action will.

Call Center 52

Call Center Customer Experience Average Handle Time Analytics 52

Serenova

MAY 21, 2020

Know what’s going on at all times to improve real-time coaching and solve issues as they occur throughout the day. You can also produce multiple versions of the forecast to analyze staffing needs for different scenarios, such as market changes you might see during this time. Monitoring. Reporting. • calls, email, chat, social media).

Schedule adherence 98

Schedule adherence Contact Center Morale Coaching 98

Fonolo

AUGUST 29, 2018

Here, experts and influencers in the CX and CS industries give us incredibly valuable soundbites on best practices, boosting morale, improving performance, implementing technology, building partnerships, and delivering a well-orchestrated customer support offering to your burgeoning audience of customers. Learn more about Shaun here and here.

Contact Center 271

Contact Center Brand ambassadors Morale Telemarketing 271

Nicereply

JUNE 20, 2023

If a hiring mistake is made, the impact on the team, and company, can mean delays in projects, reduced morale, or at worst a disruptive pivot of a team. The SaaS model has blurred the lines between marketing, sales, conversion, on-boarding, training, support,and retention. Hiring is important for every role at a company.

Customer Experience 86

Customer Experience SaaS Construction Morale 86

Expivia

FEBRUARY 1, 2021

Coaching & Reprimanding in Private. Coaching or reprimanding someone for a mistake is best done privately. If you coach or reprimand someone publicly, or in front of their friends and coworkers, the immediate response will be defensiveness. This connects back to the idea of coaching in private.

call center association 52

call center association Call Center Morale Coaching 52

SharpenCX

AUGUST 18, 2020

Way back in 2019 (it feels like a decade ago, I know), a CCW Market Study found that only 11% of customers felt like brands genuinely cared about improving their experiences. The top five challenges are all united by a common theme: agent effort.” – Brian Cantor, CCW April 2020 Market Study. In-line coaching and training.

Contact center software 67

Contact center software Contact Center Coaching Call flow 67

SharpenCX

AUGUST 18, 2020

Way back in 2019 (it feels like a decade ago, I know), a CCW Market Study found that only 11% of customers felt like brands genuinely cared about improving their experiences. The top five challenges are all united by a common theme: agent effort.” – Brian Cantor, CCW April 2020 Market Study. In-line coaching and training.

Contact center software 67

Contact center software Contact Center Coaching Call flow 67