CSM Magazine

SEPTEMBER 13, 2024

Workshops and Seminars : These offer opportunities for interactive learning and networking. Coaching and Mentoring : Personalized guidance can address individual development needs. Financial Metrics : Analyze the cost savings achieved through reduced errors or increased sales.

Morale 52

Morale Metrics Feedback Coaching 52

SharpenCX

JUNE 29, 2021

[Read Next:] Coaching and Training Action Items to Inspire your Customer Service Training Program. To keep up with changes in automation and our increasingly digital workplace, coach your agents in the skills they need to keep up with the future of work. Coaching and Upskilling Agents Toward 3 Essential Customer Service Skills.

Customer Service 67

Customer Service Coaching Call Center call center software 67

ChurnZero

MAY 20, 2022

There are tons of seminars or webinars you can attend that are very 101. Q: What key metrics or evaluators should be used in a CSM performance review? You’re basically coaching others. And if you’re not going to make the effort, you’re not going to become a domain expert and you’re not going to grow.

Banking 98

Banking Finance Coaching Employee engagement 98

Netomi

JANUARY 5, 2022

Mr. Ray helps CX and marketing leaders to launch and manage successful CX programs, gather and use voice of the customer (VoC) data more effectively, align CX metrics to the right leading indicators of success, and improve the use of customer journey maps and personas. Kate Nasser, The People Skills Coach and founder/president CAS, Inc.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SharpenCX

FEBRUARY 24, 2023

Instead of spending time sorting through data, the SharpenCX platform makes it easy to gain the insight on your customers that you’re looking for with customizable reports and dashboards showcasing only the metrics you care about. Training doesn’t have to involve a half-day seminar.

Banking 76

Banking Personalization Customer Experience Chatbots 76

NobelBiz

AUGUST 14, 2023

Outcomes: The immediate result is clear – a drastic reduction in wasted time for agents and an uptick in efficiency metrics. Performance Metrics: Introduce or modify KPIs to track and measure the impact of AMD on agent performance and call center outcomes.

Contact center software 52

Contact center software Call Center Contact Center Coaching 52

Calltools

OCTOBER 14, 2020

Whisper coaching that lets training managers give agents advice so they can get better results. If you notice that, then you can make it an important part of upcoming training seminars. In many cases, call monitoring solutions also have features like: Call statistics that let managers see the performance of individuals and teams.

Call Center 52

Call Center Scripts Coaching Sales 52

Calltools

AUGUST 7, 2019

It’s like a football coach playing footage to a team. You can make your sales associates better listeners by including active listening in your training seminars. By setting that specific metric, you give the employee a number to work towards. Software like CallTools includes features that let you track each person’s metrics.

Sales 40

Sales Morale Employee engagement Metrics 40

ChurnZero

MAY 20, 2022

There are tons of seminars or webinars you can attend that are very 101. Q: What key metrics or evaluators should be used in a CSM performance review? You’re basically coaching others. And if you’re not going to make the effort, you’re not going to become a domain expert and you’re not going to grow.

Banking 52

Banking Finance Coaching Employee engagement 52

JustCall

MARCH 7, 2023

This can be provided in digital or virtual workshops, video seminars, webinars, or one-on-one coaching and mentoring. Finally, CRM tools like Salesforce are invaluable assets for discovering customer insights, tracking key performance metrics, and optimizing the customer experience.

Best practices 52

Best practices Sales Morale Personalization 52

Toister Performance Solutions

SEPTEMBER 17, 2019

Team leaders gather their employees around a whiteboard where they discuss key metrics, review challenges, and share success stories. For example, think of the very last training class, seminar, or conference you attended. The meetings are highly choreographed and take just nine minutes. What specifically did you implement?

Customer Service 58

Customer Service Advertising Consulting Consulting 58

SmartKarrot

OCTOBER 3, 2022

Recruit, hire, mentor and coach Customer Success team members. Mentoring and coaching cover both Customer Success practices and processes as well as industry and solution expertise. Attend college recruiting events, conferences, seminars to help strengthen the company brand.

Upselling 19

Upselling Coaching Best practices Consulting 19

SmartKarrot

OCTOBER 10, 2022

As a Customer Success Manager, you will develop and deliver product demonstrations to prospective customers as well as to existing customers during in-person meetings, online sessions as well as at conferences, seminars, and other events. Develop, track and refine the metrics best suited for understanding how your function performs.

Education 19

Education Healthcare Accountability Coaching 19