Remove Coaching Remove Morale Remove SaaS
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The True Cost Of Sales Rep Turnover

Integrity Solutions

This ramp-up time can vary depending on industry and the complexity of the sale, but as an example, at an SaaS company it can take between 12 and 18 months before the company breaks even on the new sales hire. As a result, the loss of that one salesperson can have a ripple effect on productivity and morale across the sales organization.

Sales 114
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How SaaS Software Can Help Sync Your Sales & Support Teams

aircall

SaaS software, also known as cloud-based software, has now gone mainstream, making it easy for teams to leverage all the software programs they need to work collaboratively, wherever they are. Let’s look specifically at how SaaS software can help sync your sales and support teams so they work together in perfect harmony.

SaaS 62
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8 Customer Service Skills to Boost Your Career

Kayako

Blog writing has positively affected my work place morale and helped me to fulfill career aspirations. Coaching, mentoring, and training new staff. “Coaching and mentoring has helped me scale my career in customer support. In a B2B SaaS company, a big part of your job is educating customers about your products.

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What the Subscription Economy Teaches Us About Kick-Ass Customer Experience

BlueOcean

For one of our clients in the SaaS space, frontline folks are incented on annual targets related to renewal. Making sure everyone is on the same page—from the agents to the coaches to managers to the client—is key to ensuring we don’t sacrifice quality. Agents need to feel heard to keep morale and engagement high.

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Support Talks: Recruiting Top Customer Experience Talent

Nicereply

If a hiring mistake is made, the impact on the team, and company, can mean delays in projects, reduced morale, or at worst a disruptive pivot of a team. The SaaS model has blurred the lines between marketing, sales, conversion, on-boarding, training, support,and retention. Hiring is important for every role at a company.

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Getting Customer Success Comfortable with Sales Conversations

ChurnZero

As the world’s most well-known salesperson Zig Ziglar once said “If you believe your product or service can fulfill a true need, it’s your moral obligation to sell it.” . Get your Sales team to do coaching/training. Hear arguments from both sides of the aisle in our great SaaS debate. . Sit in on sales calls.

Sales 94
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What the Subscription Economy Teaches Us About Kick-Ass Customer Experience

BlueOcean

For one of our clients in the SaaS space, frontline folks are incented on annual targets related to renewal. Making sure everyone is on the same page—from the agents to the coaches to managers to the client—is key to ensuring we don’t sacrifice quality. Agents need to feel heard to keep morale and engagement high.