TeleDirect

APRIL 7, 2025

It improves service quality, boosts morale, reduces turnover, and ensures that agents can handle a wide range of customer interactions professionally. Use Blended Learning Methods Combine online training, classroom sessions, role-playing, and real-time coaching for maximum retention.

Call Center 62

Call Center First call resolution Best practices Gamification 62

Playvox

MARCH 12, 2024

In contrast, low agent motivation is linked to high attrition rates in contact centers, resulting in increased recruitment and training costs, along with a negative impact on overall team morale. Positive reinforcement with tools like these can boost morale and lead to a more satisfied and motivated call center organization.

Morale 78

Morale Gamification Contact Center Quality management 78

Global Response

JUNE 27, 2023

After all, when employees don’t get the training and support they need—especially during the onboarding process—they tend to get overwhelmed and burn out quickly, leading to low morale, high turnover and increased mistakes.

Call Center 62

Call Center outsourcing Advertising Coaching 62

Netomi

JANUARY 5, 2022

A former CEO group leader, and executive coach with the world’s largest chief executive organization, David has worked with thousands of CEOs and business leaders on their business brand, customer experience, and competitive advantages. Kate Nasser, The People Skills Coach and founder/president CAS, Inc. Kate Nasser.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

MARCH 3, 2021

Oversee all aspects of people management within the designated customer success team including recruitment, selection, training, performance management, coaching, and motivation. Keeping team morale high with regular engagement, a pulse on the team’s day-to-day, and helping plan/ coordinate team building activities.

Finance 10

Finance Engineering Coaching Morale 10

Interaction Metrics

APRIL 10, 2025

Customer Service Feedback Surveys These surveys go out soon after a customer interacts with your support team. They reveal whether reps solved the problem effectively and help you discover areas for coaching. Technical Support Feedback Surveys Technical issues can be complicated.

Surveys 48

Surveys Feedback Metrics Healthcare 48

Customer Interactions

AUGUST 7, 2014

During the last several years Jason has been the primary point of contact for providing technical support for the Communications Center’s 9-1-1 telephone systems. As a coach/mentor/trainer, he enthusiastically shares best practices with trainees and co-workers. He has set a high bar high for performance excellence.

Telecommunications 31

Telecommunications Construction Morale Technical Support 31