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Guest Blog: “We Hate ‘dat Letter”

ShepHyken

So what’s the moral of this story? She is a Conference and Workshop Presenter, Executive Coach and Author based in Australia. Then promptly went on to say: “It’s simply not possible to ring everyone who leaves their stuff here. Don’t stay at a hotel that puts things in writing? Gotta love this business!

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Boost Agent Morale with These 6 Strategies

Playvox

When customer interactions are the heartbeat of business operations, one crucial factor often takes center stage – agent morale. All of this leads to better agent morale. Let’s take a deeper look at the factors that influence employee engagement and morale.

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ALERT: Leadership Training for Supervisors Is Being Disrupted

CX Global Media

If leadership training is provided, it’s typically provided via traditional classroom workshops or seminars that are known to deliver very low return on investment for leadership development, impact and learner interest. The post ALERT: Leadership Training for Supervisors Is Being Disrupted appeared first on Call Center Coach.

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Cultivate Emotional Agility to Transform Customer Contact

Real Blue Sky

Continuous Feedback and Coaching: Regular feedback is vital. Offering workshops, access to mental health resources, and promoting a healthy work-life balance can significantly reduce stress, leading to calmer, more empathetic interactions. Last, regular recognition and support boost morale and resilience.

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21 Call Center Managers Share Their Favorite Call Center Leadership Activities

Callminer

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. William Taylor. velvetjobs. Your team has to know you as a person, not just a supervisor.

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Top 9 Ways to Keep Your Customer Support Team Motivated

CSM Magazine

Team-Building Workshops Conduct interactive seminars centered on team-building exercises. Team building, team development, and team coaching are all methods that may help to encourage motivation, cohesiveness, and enjoyment in the workplace. A festive mood in the workplace may boost morale and team dynamics.

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Redefining Contact Center Productivity for the Modern Associate

The Northridge Group

These fees and factors impact the overall employee experience, which in turn, can negatively influence productivity and the customer experience as low morale chips away at job performance and adds friction to the customer journey. Not only did this approach build more confidence and improve the employee experience—resulting in a 26.2%