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Omni-channelsupport AI ensures seamless transitions across multiple channels (email, chat, social media, etc.), Workshops, peer coaching, and role-playing exercises can help agents stay sharp and confident in using the latest technologies and techniques. keeping context intact. Ongoing learning is also essential.
It encompasses everything from forecasting, hiring employees, agent training and coaching, workforce scheduling, professional handling of customer contacts, and many more. When callers can reach the customer care representatives via their preferred channel, it leads to a cohesive and seamless customer experience.
kompletter Omni-ChannelSupport – alle Kanäle. Agent Coaching während des Kundenkontakts (Live Agent Assist), Workforce Optimization, Qualitätsmanagement. Benutzung über gängige Web Browser auf allen Client-Geräten: Desktops, Laptops und mobile Endgeräten.
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