Customer Guru

APRIL 10, 2018

Continuing with our initiative of sharing experiences of top-notch CX experts, we have another gem of an interview with Mr. Gangadhar Krishna, an independent author, coach, trainer and consultant in customer service and excellence.

Consulting 110

Consulting Consulting Customer Service Customer centricity 110

aircall

APRIL 21, 2017

KPIs, or Key Performance Indicators, will be the foundation upon which you will be able to appraise the success of your outbound calls strategy. Not all KPIs are created equal and not all of them are relevant to outbound sales. It’s important that coaching be one-on-one, based on data, and helpful rather than punitive.

Best practices 54

Best practices Scripts Outbound sales Coaching 54

JustCall

JANUARY 23, 2024

San Francisco, August 14, 2023 – JustCall today announced it has launched JustCall CTI App on Salesforce AppExchange, empowering customers to transform their communications by delivering comprehensive, hassle-free workflows for sales and support teams, leveraging AI-powered agent-assistance tools to enhance calls and contact center support.

Outbound sales 52

Outbound sales contact center solutions Contact Center SaaS 52

Robert Davis

APRIL 5, 2018

Telesales agents trained in conversational sales techniques provide a meaningful emotional connection that not only increases conversion rates and customer satisfaction, but customer loyalty as well. Davis and Associates , a renowned customer contact consultant: “The first 30 seconds of an outbound sale call is critical.

Telemarketing 48

Telemarketing Outbound sales outsourcing Quality calibration 48

NobelBiz

JULY 23, 2024

Features like call recording and real-time coaching support continuous improvement through immediate feedback and targeted training. Real-Time Coaching and Monitoring Supervisors can monitor calls in real-time and provide instant coaching to agents when needed. Related Article Call Recording Software for Contact Centers 8.

call center software 52

call center software Call Center Interactive Voice Response Coaching 52

JustCall

APRIL 3, 2023

Its advanced features, like pipeline management, call tracking, transcription, and live agent coaching, help close deals faster. AI tools, such as live coaching and sentiment analysis, power Dialpad, enabling users to turn conversations into conversions. out of 5. out of 5.

voip 52

voip Interactive Voice Response CRM Coaching 52

JustCall

APRIL 26, 2022

Coaching Insights. They also receive expert guidance from their sales managers, who analyze recorded calls and identify where reps are doing well and where they can improve. Moments should be tagged by category so you can easily find them later when coaching reps or analyzing trends across your entire sales team.).

Coaching 52

Coaching Benchmark Sales Outbound sales 52

Robert C. Davis and Associates

APRIL 5, 2018

Telesales agents trained in conversational sales techniques provide a meaningful emotional connection that not only increases conversion rates and customer satisfaction, but customer loyalty as well. Davis and Associates , a renowned customer contact consultant: “The first 30 seconds of an outbound sale call is critical.

Telemarketing 40

Telemarketing Outbound sales outsourcing Quality calibration 40

TLC Associates

NOVEMBER 11, 2019

And within the service level agreement, your partner should map out the processes that will turn your sales goals into a reality. With these early actions, your inbound or outbound sales support team proves their comprehension of your goals. The number of touchpoints needed to make a sale. And Can Outsourcing Help?).

outsourcing 40

outsourcing Sales Outbound sales Contact Center 40

aircall

OCTOBER 25, 2018

In order to meet the needs of those sophisticated prospects, sales teams need to be trained, coached, and armed with compelling enablement content for each deal stage. They are: The importance of quality content and the need for Marketing-Sales alignment. However, it does improve sales efficiency and execution.

Sales 75

Sales B2B Outbound sales SaaS 75

JustCall

MARCH 9, 2023

Coaching Insights High-performing salespeople don’t just spend hours reading and implementing the latest tips on how to sell more effectively. They also receive expert guidance from their sales managers, who analyze recorded calls and identify where reps are doing well and where they can improve.

Coaching 52

Coaching Sales Chatbots Analytics 52

CSM Magazine

FEBRUARY 20, 2018

Managers also can receive at-a-glance coaching objectives based on agent performance, allowing employees to gain feedback and training directly. Designed for agent productivity and efficiency, Sharpen offers a solution for both customer support and outbound sales teams. Learn more at www.sharpencx.com.

Customer Service 40

Customer Service Outbound sales Contact Center Coaching 40

JustCall

FEBRUARY 2, 2024

What is the JustCall Sales Dialer? JustCall Sales Dialer is your outbound sales weapon of choice, designed to crush manual dialing and fuel your sales engine. Optimize efficiency, personalize outreach, and watch your sales engine roar. Buried in recordings, coaching remains a guessing game.

Sales 52

Sales APIs CRM Engineering 52

CrazyCall

NOVEMBER 22, 2018

This week’s featured interview is Dan Martell – a serial entrepreneur, a world-famous business coach for SaaS founders and an angel investor since young years (40+ successful investments so far!). Dan, you are a world famous business coach for SaaS founders. You’re coaching SaaS founders to help scale and grow faster.

Sales 61

Sales SaaS Coaching Outbound sales 61

Dialer 360

MARCH 8, 2019

Enhance Training Programs – Coaching Sessions. Contact center managers know some rep with more coaching than others. The coaching and training period will improve staff collaboration – contributes to the rep emotions. Tough with outbound sales and well without high-quality sales training.

Contact Center 25

Contact Center Call Center Coaching Outbound sales 25

JustCall

MAY 2, 2022

The software captures relevant information regarding ways to improve sales rep performance, including coaching opportunities and common mistakes. Using natural language processing (NLP) and other AI technologies, these tools can automatically transcribe conversations between sales reps and prospects.

Sales 52

Sales Scripts Real estate Coaching 52

TLC Associates

OCTOBER 30, 2019

Customer support agents, outbound sales agents, and others are receiving offers elsewhere – especially with low unemployment. A training program brings new agents up-to-speed on your brand, goals, and processes while ongoing coaching encourages adaptability and rapidly improves your KPIs. Contact Center Training Costs.

Contact Center 40

Contact Center Real estate outsourcing Interactive Voice Response 40

JustCall

APRIL 5, 2022

Quickly assess each agent’s performance to coach them in real-time and identify areas for improvement. Sales Dialers: A Must-Have VoIP Feature. The sales dialer acts as a co-pilot for sales teams. A built-in feature for outbound sales campaigns, a sales dialer increases sales productivity by as much as 200%.

voip 52

voip CRM Interactive Voice Response Sales 52

CrazyCall

AUGUST 16, 2019

That means you’ll hear a lot about sales prospecting , B2B tactics, and sales forecasting – things that for most sound like a mystery. Hire your new sales coaches for free by tuning into The Advanced Selling Podcast. Luckily, it’s not the case when it comes to The Sales Influence podcast.

Sales 115

Sales B2B Coaching Personalization 115