Taylor Reach Group

MARCH 20, 2020

Too often we overlook mental health issues as personal issues that are not the concern or responsibility of the employers or the organization. Of course, there is a personal cost to every person or employee impacted by the mental health issues of their co-workers, families and friends, yet this topic is seldom discussed.

Contact Center 105

Contact Center Consulting Consulting Coaching 105

Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. Customer service is about finding a balance between efficiency and personalization…”.

Call Center 182

Call Center Management Scripts Coaching 182

CX Global Media

OCTOBER 15, 2018

If leadership training is provided, it’s typically provided via traditional classroom workshops or seminars that are known to deliver very low return on investment for leadership development, impact and learner interest. The post ALERT: Leadership Training for Supervisors Is Being Disrupted appeared first on Call Center Coach.

Contact Center 269

Contact Center Morale Call Center Metrics 269

SharpenCX

APRIL 28, 2021

So, I’m here for a quick philosophy seminar. Coaching your team leads to better business results. But Stevie used what she learned from him to coach up and acquire funding to expand the Rosebud Motel across the nation. Ramp up coaching in your contact center and carve out time to give feedback to your agents daily.

Management 67

Management Coaching Construction Contact Center 67

NobelBiz

AUGUST 14, 2023

Voicemail detection empowers contact centers to allocate resources judiciously, aligning their operations with the twin goals of operational optimization and delivering personalized, meaningful customer interactions. Tune in to our podcast episode featuring Michael Tamer, the Contact Center Coach, CEO at Proponisi, and a training expert.

Contact center software 52

Contact center software Call Center Contact Center Coaching 52

Calltools

OCTOBER 14, 2020

Whisper coaching that lets training managers give agents advice so they can get better results. Live call monitoring lets you listen to each person’s performance so you can develop personalized training plans. If you notice that, then you can make it an important part of upcoming training seminars.

Call Center 52

Call Center Scripts Coaching Sales 52

Integrity Solutions

FEBRUARY 1, 2019

Holding back on product discussions and conducting a well-planned diagnosis of a client’s personal economy requires a different skill set and mindset. Don’t fall into the trap of assuming that a seminar or series of online modules will change what your advisors actually say and do when meeting with clients.

Coaching 58

Coaching Sales Government Accountability 58

JustCall

MARCH 7, 2023

They need more personalized training that takes into account their strengths and weaknesses. This can be provided in digital or virtual workshops, video seminars, webinars, or one-on-one coaching and mentoring. The distance shouldn’t prevent you from creating personal connections with the members of your WFH crew.

Best practices 52

Best practices Sales Morale Personalization 52

Calltools

AUGUST 7, 2019

It’s like a football coach playing footage to a team. You can make your sales associates better listeners by including active listening in your training seminars. When you don’t have a record, the person might disagree with you. You want that person to use 95% of their work time on the phone, though.

Sales 40

Sales Morale Employee engagement Metrics 40

SmartKarrot

OCTOBER 3, 2022

Recruit, hire, mentor and coach Customer Success team members. Mentoring and coaching cover both Customer Success practices and processes as well as industry and solution expertise. Attend college recruiting events, conferences, seminars to help strengthen the company brand.

Upselling 19

Upselling Coaching Best practices Consulting 19

SmartKarrot

AUGUST 17, 2022

Role: VP of Customer Success Location: Remote, Dallas, TX, US Organization: Textio As a VP of Customer Success, you will be leading, rapidly growing, and coaching team members by setting the strategy and prioritizing the organizational goals.

Education 19

Education Upselling Customer centricity Coaching 19

SmartKarrot

OCTOBER 10, 2022

As a Customer Success Manager, you will develop and deliver product demonstrations to prospective customers as well as to existing customers during in-person meetings, online sessions as well as at conferences, seminars, and other events. Present in-person and web demo training sessions.

Education 19

Education Healthcare Accountability Coaching 19

Comm100

JUNE 30, 2016

We’ve compiled a comprehensive list of the best courses out there, ranging from free online courses to pricier, on-site seminars that bring learning straight to your office. Keep in mind that in order to qualify for free coaching materials, potential instructors must complete the courses with passing scores. Delivery: Online.

Customer Service 61

Customer Service Banking Education Scripts 61

Fonolo

JUNE 17, 2015

Call center training is any course, seminar, video, coaching session or other activity that teaches the skills and behavior required for success in a call center. If there’s one thing any coach or contact center manager will agree with, it’s that the best type of call center training is hands-on. One-on-One.

Call Center 96

Call Center Gamification Coaching Contact Center 96

JustCall

DECEMBER 1, 2022

Offer free workshops and seminars to improve work habits and improve skills. Provide Regular Feedback And Coaching. Encourage them to take regular breaks to find personal time and calm down. Create A Mentoring Program. Provide a delineated path for progress. Offer leadership training. can promote a healthy work culture.

Call Center 52

Call Center Management Agent burnout Scripts 52

Calltools

FEBRUARY 20, 2019

He works as a life coach, has written multiple books, and his live seminars are insanely popular. You want to keep a balanced, strong, and satisfactory relationship with every person you call. Ask anyone if they’ve heard of Tony Robbins and chances are, they have. Tony Robbins is success personified.

Sales 40

Sales Coaching Customer Service Management 40

CrazyCall

APRIL 9, 2019

Personal website. Personal website. Alice Heiman is a sales coach and internationally renowned sales expert who demonstrates business owners and SMBs how to generate leads, handle objections and close more deals. Personal website. If the sales process does get stalled out, the only person who loses is you. ”.

Sales 133

Sales Consulting Consulting Coaching 133

Up Your Service

FEBRUARY 5, 2020

Marshall Goldsmith is such an incredibly strong contributor, such a reputed leader in the world of coaching and mentoring, that Thinkers 50 stopped giving him the award and they actually named an award after him. You love to help people with coaching and mentoring, becoming better leaders. What if we did something together?

Coaching 52

Coaching Best practices Customer Service Customer Experience 52

Netomi

JANUARY 5, 2022

Bill’s personal achievements include receiving the Renaissance Hotels General Manager of the Year, Marriott International Leadership Excellence and Sales Excellence Awards, Petoskey Chamber of Commerce Mission Award, and the American Hotel & Motel Association Pearson Award for Excellence in Lodging Journalism. Denise Lee Yohn.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98