Coaching Quality management White Paper 
Callminer
NOVEMBER 18, 2020
Hiring the right contact center agents is important, but ongoing agent training and performance management are crucial for customer satisfaction and the success of your business as a whole. If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance.
Avaya
JANUARY 29, 2019
Automated Quality Management – Automate the entire quality management process, from scoring evaluations to assigning coaching. Coaching – Out-of-the-box workflow for scheduling, delivering and tracking coaching.
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Fonolo
MAY 7, 2015
This means being present for your teams to provide support and advice, for coaching and development, and to essentially guide them to success. For long term success, ensure your plans align with your wider organizational strategy, stay in touch with managers in other departments, and keep up to date with the latest news in the industry.
NICE inContact
NOVEMBER 9, 2018
Consider a quality management solution that will let you observe agents as they interact with customers and allow you to score interactions using a standardized evaluation form and to provide systematic coaching and teaching. In addition, consistency in following contact center processes is key to optimizing FCR.
Avaya
JANUARY 26, 2018
Supervisors and managers can use this both in the contact center and back office to view customer interactions from beginning to end via synchronized screen and call recordings. eLearning and coaching tools : Bring employees fully up to speed on regulatory changes and any new requirements, as well as correct any non-compliance behaviors.
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