Coaching SaaS Workshop 
Lumoa
APRIL 17, 2018
They rewrote the templates that customer service team had been using using and provided extra coaching on better customer experience. Customer feedback in adjusting services How can customer feedback help SaaS startups? Customer feedback was brought up at service design workshops as well as board meetings.
ChurnZero
MARCH 3, 2020
Conferences, forums, and workshops are a great way to brush up on your skills, learn new ones and hear from thought leaders and experts in your industry. SaaStr is the largest community of SaaS executives, founders, and entrepreneurs in the world and they are brought together at their flagship event – SaaStr Annual.
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CrazyCall
APRIL 9, 2019
Alice Heiman is a sales coach and internationally renowned sales expert who demonstrates business owners and SMBs how to generate leads, handle objections and close more deals. Startup Sales Bootcamp is the largest program of it’s kind in New York that teaches people how to effectively sell complex SaaS products. Alice Heiman.
Netomi
JANUARY 5, 2022
He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her practices are field-tested and proven. Kate Nasser, The People Skills Coach and founder/president CAS, Inc. Kate Nasser.
Help Scout
AUGUST 11, 2021
For instance, if reading blogs isn’t most effective for you or members of your team, Bill also offers recordings and materials for his workshops, a reading list, and references to videos and audio recordings that you can listen to. 5 Keys for Coaching CSMs to Have Strategic Customer Conversations.
Amity
MAY 9, 2016
We partner with either the Sales Rep or the Advocacy Coach on some accounts and make a game plan together, create our roles and work together as a team. Typically our Advocacy Coaches will be sitting on customer calls, planning for renewals or sitting down with their coach counterpart. We are on the road a lot too.
ChurnZero
JANUARY 4, 2024
New technologies, best practices, and strategies, combined with an industry-wide drive for sustainable, profitable growth, have made CS teams the revenue-building stars of every SaaS organization. “I’m calling it now,” says CS management coach Ryan Johansen.
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