Callminer

MAY 29, 2019

Identifying customer trends and sales opportunities. Your call recordings can be used to identify customer trends or sales opportunities. You can then identify and correlate desired outcomes of the calls, such as driving successful sales, with certain agent behaviors, skills or language used. Improving coaching and training.

Contact Center 223

Contact Center Coaching Analytics Call Center 223

Quality Contact Solutions

DECEMBER 16, 2020

Recently I was asked what the key was to create a robust B2B Telemarketing Script. It’s a good question, and after having helped develop and implement thousands of successful scripts over the years, I don’t have that 30-second elevator pitch answer to that question. What is the goal of the script?

Telemarketing 97

Telemarketing Scripts B2B Call Center 97

Integrity Solutions

SEPTEMBER 23, 2024

Sales enablement has become an integral component of the modern sales organization, yet there is still confusion around what sales enablement actually is and, crucially, how to really make it deliver results for your salespeople and your business. They appreciate the investment and tell others that their new coach is the best!

Sales 101

Sales Coaching Telecommunications Accountability 101

Integrity Solutions

JUNE 10, 2024

There’s no real sales conversation or dialogue. Most sales leaders today recognize this isn’t a sustainable way to develop business and cultivate a long-term customer base. Too often, salespeople are replacing the hard sell approach with a generic scripted one. Generic product information is easy to find.

Sales 107

Sales Scripts Personalization Coaching 107

Integrity Solutions

FEBRUARY 1, 2024

Is sales still a viable profession today? While the selling environment has undergone some pretty dramatic changes in recent years, if anything, they’ve only heightened the need for sales professionals who care about, can connect with and actively listen to their customers. Is it something needed or that people even want to do?

Sales 101

Sales Coaching Scripts B2B 101

TeleDirect

APRIL 7, 2025

Develop a Standardized Training Curriculum Create a comprehensive, easy-to-follow training manual that includes scripts, FAQs, escalation protocols, and examples. Use Blended Learning Methods Combine online training, classroom sessions, role-playing, and real-time coaching for maximum retention.

Call Center 62

Call Center First call resolution Best practices Gamification 62

Callminer

SEPTEMBER 23, 2020

Call centers that implement agent performance management solutions equip their agents with the ongoing coaching and training needed to perform at their best. “A good outbound sales script contains a strong connecting statement. Leverage speech analytics software for ongoing training and coaching. Aim to connect.

Best practices 182

Best practices Call Center Outbound sales Telemarketing 182

Integrity Solutions

JULY 24, 2024

One of the most critical areas where small businesses can gain a competitive edge is by investing in their teams’ development, particularly through sales training. The Fundamental Element Sales Training Often Overlooks Sales training is often deployed with a focus on product knowledge, process, selling skills and techniques.

Sales 100

Sales Coaching Marketing Scripts 100

Integrity Solutions

SEPTEMBER 12, 2023

As a high school football coach, I always get excited this time of year. As coaches, it’s up to us to put each player in the best position to succeed, teaching the mindset, skillset and disciplined processes needed to win the next play. Kids who represent their communities, fellow classmates and their families.

Sales 97

Sales Coaching Scripts Personalization 97

JustCall

MARCH 22, 2022

Competent sales teams are not built overnight. It involves continuous efforts to coach and better sales teams. Sales coaching plays a key role in raising a high-performing team of sales representatives. Missed sales quotas can be a source of chagrin for managers. What is Sales Coaching?

Coaching 52

Coaching Sales Scripts Construction 52

ShepHyken

MARCH 6, 2020

This week we feature an article by Patricia Fripp, executive speech coach and sales presentation skills trainer. Everyone makes a difference: the sales force, the service technicians, the clerical staff, the PR department. Patricia Fripp is an executive speech coach and sales presentation skills trainer.

Customer Service 156

Customer Service Coaching Advertising Scripts 156

CX Global Media

FEBRUARY 8, 2018

I can spot a script a mile away. Additionally, the company’s routing solution can improve the customer experience, sales conversion and reduce talk time. You can watch an interview with Chip on Call Center Coach or listen to Chip’s amazing story of survival on the Fast Leader Show or reach him at www.chipbell.com.

Contact Center 189

Contact Center Call Center Coaching Scripts 189

CrazyCall

JANUARY 21, 2019

The world of sales has been changing over the past few decades. With the growth of new software and technology, new types of sales processes have come into play. One of those “new” forms is inside sales, which, according to accounts such as this one by Salesloft , is growing 15 times faster than outside sales.

Telemarketing 87

Telemarketing Sales Scripts Gamification 87

Integrity Solutions

MAY 23, 2023

Sales prospecting is vital to the success of any sales organization. Simply learning how to find, approach and engage new customers is at the heart of being able to meet and exceed your sales goals. Why Is Sales Prospecting More Important Than Ever? What is Sales Prospecting?

Sales 91

Sales Coaching Brand ambassadors B2B 91

JustCall

MARCH 13, 2020

Sales training is not a simple 1-2 days’ process. It takes days and weeks of training to equip sales representatives with the right set of skills. Planning a sales training program timeline is a step towards creating an effective team of sales professionals. Remember, sales is a competitive field. Tech Setup.

Sales 72

Sales Scripts Coaching CRM 72

Integrity Solutions

MAY 2, 2019

A customer-needs-focused philosophy is just as important for inside sales teams as it is for the external salespeople—in some ways, even more so. What’s on the minds of inside sales leaders as we head into mid-year? By Will Milano. Salespeople are missing important cues on customer needs that can help advance discussions.

Sales 73

Sales Technology Coaching Scripts 73

SharpenCX

MAY 26, 2021

They delivered high-touch sales and customer service. Stiff scripts and robotic conversations don’t give your customers the warm fuzzies. Research shows making agents adhere to rigid customer service scripts is a leading source of customer frustration. . The script to kick off any interaction. Really, quite the opposite.

Scripts 67

Scripts Customer Service Contact Center Finance 67

Balto

MARCH 25, 2025

Engaged & Hands-On Leadership AI can surface coaching opportunities, detect compliance risks, and provide real-time agent supportbut its most effective when leadership actively engages with it. When managers are stretched too thin, coaching becomes reactive instead of strategic. Without clear workflows, AI insights may go unused.

Contact Center 40

Contact Center Coaching Scripts Interactive Voice Response 40

Balto

JUNE 23, 2022

“The anti-script doesn’t mean that you should wing it on every call… what anti-script means is, think about a physical paper script and an agent who is reading it off word for word… you’re taking the most powerful part of the human out of the human.” Share on Twitter. Share on Facebook.

Scripts 52

Scripts Coaching Contact Center Surveys 52

Global Response

MARCH 27, 2024

An effective call center script balances consistent service quality with personalized customer interactions. The script should serve as a guide rather than a rigid framework. While customer service scripts are incredibly useful and beneficial, they can also be challenging to create. Ready to perfect your CX?

Scripts 62

Scripts Call Center Customer Service Coaching 62

Calltools

MAY 27, 2020

Call scoring is like an NFL game, where your sales agents are players and you’re the coach. Like linebackers or wide receivers, each agent has a unique role to play in winning the game; you are the coach that helps your team grow and function well together. Following call scripts. Improve call scripts.

Coaching 52

Coaching Government Scripts Metrics 52

SharpenCX

JUNE 2, 2021

In fact, 37% of companies lack time to collect and analyze their QA data, 31% struggle to have the time and resources to coach and train people to read the data, and 25% lack the necessary technology to do so. Let’s consider four topics that will directly impact your call center QA and improve your training and coaching.

Coaching 67

Coaching Call Center Scripts Analytics 67

Callminer

JUNE 3, 2019

That’s because even before these employees decide to pull the plug, their lack of engagement leads to reduced sales, subpar customer service, and more. These situations put your employees at a high risk to not correctly solve a customer inquiry—something that simply can’t be resolved with a script.

Best practices 140

Best practices Average Handle Time Coaching Analytics 140

JustCall

SEPTEMBER 26, 2024

Today, we’re thrilled to announce an evolution in our product lineup to help your sales teams actually connect with leads and book more meetings. Reimagining sales outreach for the AI era and beyond But first, what needs to change and why are we even switching things up? Increase sales win rates : The holy grail!

Sales 52

Sales Coaching CRM Scripts 52

Integrity Solutions

JUNE 19, 2024

Do they have some special sales skills that others don’t? If your sales force is somewhat normal, just 20% are high performers. Imagine what a difference it would make if motivating sales teams was tied directly to sales training and increasing their ability develop stronger customer relationships and sell more.

Sales 68

Sales Education Scripts CRM 68

Quality Contact Solutions

DECEMBER 16, 2020

Recently I was asked what the key was to create a robust B2B Telemarketing Script. It’s a good question, and after having helped develop and implement thousands of successful scripts over the years, I don’t have that 30-second elevator pitch answer to that question. What is the goal of the script?

Telemarketing 52

Telemarketing Scripts B2B Call Center 52

Balto

JANUARY 6, 2025

Insightful Data-Driven Reports: Track long-term quality trends and assess coaching effectiveness through comprehensive reports. It also integrates a handful of CRM functionalities that enable you to automate sales and marketing processes, as well as foster customer loyalty with effective omnichannel communication and loyalty programs.

Call Center 52

Call Center Coaching Surveys Contact Center 52

CallSource Insights

NOVEMBER 16, 2018

Implementing CallSource call coaching improved new employees’ onboarding experience, creates a culture of transparency, accountability, and acts as a motivational tool to improve career skills. If the (sales) person is someone I feel our company could work well with, then I am more inclined to move forward.”

Coaching 56

Coaching Advertising Scripts Call Center 56

Callminer

FEBRUARY 4, 2021

Coaching needs to happen in real time from management. There will be growing pains at first, but those are expected – and far preferable to losing sales due to a lack of easily accessible service. You can use AI to comb through and find the common themes and analyze which trends you need to prepare your reps to handle. Michael Stahl.

Call Center 345

Call Center Contact Center Finance Consulting 345

CSM Magazine

JUNE 27, 2023

Zenarate raises $15M and leads movement from passive training to natural language AI Simulation Training to develop confident and prepared customer service and sales agents who deliver superior empathetic experiences and performance. Zenarate AI Coach delivers on average: 56% faster agent speed-to-proficiency vs. traditional training.

Coaching 59

Coaching Telecommunications Healthcare First call resolution 59

Tenfold - Contact Center Blog

APRIL 6, 2020

Tenfold provides Advanced CTI for Salesforce High Velocity Sales (HVS) giving enterprise companies and global teams the solutions they need to enable this high-powered offering from Salesforce with fully integrated voice. What is Salesforce High Velocity Sales?

Sales 62

Sales Coaching Scripts Enterprise 62

aircall

APRIL 21, 2017

Straight sales? Not all KPIs are created equal and not all of them are relevant to outbound sales. Conversion rate (number of sales / total number of calls). Conversion rate is a measure of how efficiently agents are able to bring on customers and close a sale. To use scripts or not to use scripts?

Best practices 81

Best practices Scripts Outbound sales Coaching 81

JustCall

MARCH 9, 2023

Deploying the services of an artificial intelligence coach is a thing now. Organizations are using an AI call coach for sales reps looking to improve their job skills and enhance their training. In fact, middle-ranked agents are incrementally benefiting from an AI coach to improve their performance.

Coaching 52

Coaching Call Center Construction Best practices 52

Balto

JUNE 28, 2022

New report uncovers key script adherence insights, makes case for an anti-script approach for better call outcomes. Louis, MO — Balto’s Conversation Excellence Lab has released a new report challenging the role of call scripts in the contact center. 64% of agents identified something they would like to change in their scripts.

Scripts 52

Scripts Contact Center Coaching Surveys 52

aircall

JANUARY 21, 2022

In 2022, the days of the long sales lunch are coming to a close. This is clearer now than ever, with 64% of sales leaders who transitioned to remote selling hitting or exceeding their revenue targets, compared to just 50% of those who didn’t. . But what does a successful hybrid-ready sales strategy look like? In the U.S.

Sales 62

Sales CRM Scripts Coaching 62

Balto

FEBRUARY 20, 2023

Myth: Call coaching software is only helpful for onboarding new agents. Fact: 61% of tenured agents use call coaching software and those who do have higher job satisfaction and other success metrics across the board. How Does Call Coaching Software Help New Agents? How Does Call Coaching Software Help Tenured Agents?

Coaching 52

Coaching Gamification Average Handle Time Contact Center 52

VirtualPBX

MAY 16, 2024

You may think of cold call sales when you think of outbound calls, but outbound calling is just one example of a proactive interaction with your customer base, where inbound calling is reactive. Here, we’re going to focus specifically on outbound calling. Why Do Businesses Use Outbound calling?

Telemarketing 106

Telemarketing virtual call center call center professionals Technical Support 106