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Learn How Coca-Cola Adds Life to Contact Center Employee Engagement

CX Global Media

What Joe will cover in this free training seminar…. Seminar Leaders. Joe currently heads Coca-Cola’s Inside Sales and Service team with that business-to-business sales and reactive service calls to over 77,000 CCBCC customers. Jim Rembach is the President of Call Center Coach and Host of the Fast Leader Show podcast.

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How Technology & Customer Experience Have Changed the Employee Learning Landscape

Call Center Weekly

I heard Zig Ziglar say at a seminar nearly two decades ago, "Your input determines your output". a disruptive AI technology that enhances sales and NPS performance by accelerating employee skill development with data-driven micro-learning and predictive coaching & recognition.

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Engaging Employees at Any Distance

Taylor Reach Group

If you had a way to increase sales by 20%, be 21% more profitable and increase your customer satisfaction scores by 10%, would you do it? You’ll be the “great boss example” they cite in future training seminars. Regular coaching and one-on-ones should still happen. ‘ By Peg Ayers.

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21 Call Center Managers Share Their Favorite Call Center Leadership Activities

Callminer

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. William Taylor. velvetjobs. Your team has to know you as a person, not just a supervisor.

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The Ultimate Guide to Call Center Training

Fonolo

Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. Mentoring or coaching With the right guidance, there’s always an opportunity for one-on-one learning, which can be very effective.

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Customer Experience Influencers You Must Follow – Part 2

Customer Guru

John is an “Ex-Disney Guy” and Customer Experience Coach. He brings a wealth of knowledge and hands-on experiences to his keynotes and seminars. Apart from being an author, Kerry is also a renowned speaker and an insightful coach. He has worked with and coached senior managers at leading brands in North America.

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Magnify Your Inside Sales With These 6 Inside Sales Training Tips

Calltools

Each member of your sales team needs the right training to reach his or her goals. You can give your employees the tools they need to exceed your expectations by including the following six tips in your sales training program. Often, sales associates think that they know how to give stellar inside sales presentations.

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