Calltools

AUGUST 7, 2019

Each member of your sales team needs the right training to reach his or her goals. You can give your employees the tools they need to exceed your expectations by including the following six tips in your sales training program. Often, sales associates think that they know how to give stellar inside sales presentations.

Sales 40

Sales Morale Employee engagement Metrics 40

JustCall

MARCH 7, 2023

The sales world has changed dramatically. Hybrid workspaces blend in-office sales reps and off-site staff (mostly working from home). So why does this approach matter and how can you incorporate it into your sales operations? So you must prepare adequately if you’re considering a hybrid work model for your sales team.

Best practices 52

Best practices Sales Morale Personalization 52

Comm100

JUNE 30, 2016

We’ve compiled a comprehensive list of the best courses out there, ranging from free online courses to pricier, on-site seminars that bring learning straight to your office. Online Customer Service Training by Sales Training International. Customer Service Training by ALISON. Cost: $150. Duration: 10-15 hours. Delivery: Online.

Customer Service 73

Customer Service Banking Education Scripts 73

Integrity Solutions

FEBRUARY 1, 2019

Transitioning your sales culture to create greater transparency is no longer an option. Regardless of what plays out in the courts, transitioning your sales culture to create greater transparency is no longer an option. It’s also critical that leaders continuously model and coach to key concepts to make sure new behaviors stick.

Coaching 58

Coaching Sales Government Accountability 58

CSM Magazine

MAY 29, 2018

As I teach to sales and service teams in my Becoming a Trusted Advisor seminars, our goal is to position ourselves – not as higher or lower status – but equal in status to the customer. That’s why so much of what I share in my seminars and coaching tools is about being more thoughtful with word choices.

Construction 55

Construction Coaching Accountability Customer Service 55

CSM Magazine

SEPTEMBER 13, 2024

Workshops and Seminars : These offer opportunities for interactive learning and networking. Coaching and Mentoring : Personalized guidance can address individual development needs. Financial Metrics : Analyze the cost savings achieved through reduced errors or increased sales.

Morale 52

Morale Metrics Feedback Coaching 52

Netomi

JANUARY 5, 2022

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

JustCall

MAY 14, 2024

It encompasses various courses, seminars, coaching sessions, and activities designed to teach the skills and behaviors necessary for success in a call center environment. This includes compliance training, quality assurance training, technology/software training, and sales/customer service training. What is call center training?

Contact Center 52

Contact Center Coaching Call Center contact center solutions 52

Calltools

OCTOBER 14, 2020

Whisper coaching that lets training managers give agents advice so they can get better results. If you notice that, then you can make it an important part of upcoming training seminars. Whether the agent meets the customer’s needs by finalizing a sale or solving a problem. You may also have a sales department.

Call Center 52

Call Center Scripts Coaching Sales 52

Calltools

FEBRUARY 20, 2019

He works as a life coach, has written multiple books, and his live seminars are insanely popular. All together, Tony’s ventures pull in around $6 billion in annual sales. There are plenty of ways that you can keep the quality of your relationships, ie sales. Once you have the sale, that’s only the beginning.

Sales 40

Sales Coaching Customer Service Management 40

Kapta Customer Success

MARCH 14, 2019

While sales coordinators and reps might not experience the most significant changes from the new key account management program, your account managers and clients are going to see their duties shift. The CEO and Senior Executives will want different things than what the sales coordinators want and vice-versa. Get the Buy-In.

Accountability 45

Accountability Feedback Coaching Sales 45

NobelBiz

AUGUST 14, 2023

Operational Impact: This heightened success rate means more opportunities for agents to address customer queries, resolve issues, and drive sales, ultimately boosting the bottom line. Tune in to our podcast episode featuring Michael Tamer, the Contact Center Coach, CEO at Proponisi, and a training expert.

Contact center software 52

Contact center software Call Center Contact Center Coaching 52

SmartKarrot

OCTOBER 3, 2022

Recruit, hire, mentor and coach Customer Success team members. Mentoring and coaching cover both Customer Success practices and processes as well as industry and solution expertise. Assist with client marketing correspondence (newsletters, campaigns, sales print materials, welcome packets, surveys, etc.).

Upselling 19

Upselling Coaching Best practices Consulting 19

SmartKarrot

AUGUST 17, 2022

Role: VP of Customer Success Location: Remote, Dallas, TX, US Organization: Textio As a VP of Customer Success, you will be leading, rapidly growing, and coaching team members by setting the strategy and prioritizing the organizational goals. Articulate the value and business benefits of the complete range of GBG products and services.

Education 19

Education Upselling Customer centricity Coaching 19

SmartKarrot

OCTOBER 10, 2022

Assist in the on-going technical and sales education and development of the broader team. As a Customer Success Manager, you will develop and deliver product demonstrations to prospective customers as well as to existing customers during in-person meetings, online sessions as well as at conferences, seminars, and other events.

Education 19

Education Healthcare Accountability Coaching 19