Steve DiGioia

DECEMBER 5, 2016

Whether a best-selling author, keynote speaker, top sales trainer or customer service guru they were gracious enough to share their view on this one (1) question: As an organization gets larger there is a tendency for the mindset to change from “the customer comes first” to “higher profits and lower payroll first”. Grant Cardone. Kate Nasser.

Customer centricity 264

Customer centricity Consulting Consulting Metrics 264

Integrity Solutions

APRIL 20, 2023

How Fear Of Rejection Leads To Failure In Sales Today’s business environment tends to emphasize a culture of more, one that sets a high standard of get it done yesterday. When I ask workshop participants what they think the issue might be, the most popular response is: fear of failure.

Sales 72

Sales Coaching Personalization Morale 72

Integrity Solutions

OCTOBER 6, 2020

Do they have some special sales skills that others don’t? If your sales force is somewhat normal, just 20% are high performers. After all, you have all these loyal, honest, conscientious, good people on your sales team. They watch all the videos on the latest sales techniques. Why Sales Skills Aren’t the Whole Story.

Sales 85

Sales Education Marketing Coaching 85

JustCall

MARCH 13, 2020

Sales training is not a simple 1-2 days’ process. It takes days and weeks of training to equip sales representatives with the right set of skills. Planning a sales training program timeline is a step towards creating an effective team of sales professionals. Remember, sales is a competitive field. Tech Setup.

Sales 72

Sales Scripts Coaching CRM 72

Fonolo

JANUARY 31, 2023

Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. Include workshops and group activities as much as possible! Still have questions about call center training? What is Call Center Training?

Call Center 141

Call Center Contact Center Coaching Gamification 141

Calabrio

APRIL 11, 2025

trillion in global sales are at risk in 2025 due to one thing: bad customer experiences. This nesting phase can include supervisors, evaluators, or dedicated coaches providing immediate feedback, guidance, and support to reinforce learning and help build confidence. The stakes have never been higher.

Contact Center 52

Contact Center Coaching Call Center Average Handle Time 52

Integrity Solutions

JUNE 19, 2024

Do they have some special sales skills that others don’t? If your sales force is somewhat normal, just 20% are high performers. Imagine what a difference it would make if motivating sales teams was tied directly to sales training and increasing their ability develop stronger customer relationships and sell more.

Sales 68

Sales Education Scripts CRM 68

TechSee

AUGUST 14, 2023

Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

JustCall

MARCH 13, 2023

A sales coaching plan is every sales manager’s best friend. This guide will walk you through how to create a robust sales training roadmap. What is a Sales Coaching Plan? Let’s understand how to create a high-performing and personalized sales training plan. Hit-and-miss sales goals.

Coaching 40

Coaching Sales Metrics Best practices 40

Integrity Solutions

NOVEMBER 19, 2018

As a millennial myself, I take on my sales role with great ambition and achievement drive, ready to contribute, but there are also things that I know what I want from my company. It shouldn’t be a surprise that purpose is at or near the top of the list for many sales reps in my age group. Management Attitudes. And the cycle continues.

Coaching 75

Coaching Sales Feedback Surveys 75

CX Global Media

JULY 11, 2019

We know that traditional approaches like multi-day workshops don’t build skills efficiently. While Customer Service is his primary expertise, Nate is able to leverage experience in professional services, marketing, and sales to connect dots and solve the big problems. Kate Nasser The People Skills Coach™ & Author of Leading Morale.

Contact Center 120

Contact Center CCNG Morale Coaching 120

Integrity Solutions

MAY 24, 2023

What Is Sales Training? Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. Successful sales people know is about doing something for the customer – not to the customer.

Sales 52

Sales Coaching Accountability Personalization 52

Lumoa

APRIL 17, 2018

Everyone’s happy and the sales of the new device went up. They rewrote the templates that customer service team had been using using and provided extra coaching on better customer experience. Customer feedback was brought up at service design workshops as well as board meetings.

Feedback 110

Feedback Healthcare SaaS Coaching 110

360Connext

AUGUST 14, 2017

This can be done through executive coaching, workshops, or as part of a more intensive Customer Experience Investigation™ program. Get in touch to schedule a coaching session with Jeannie or create a program that fits your situation. Tell Me More. Get in Touch! Your Name *.

Real estate 77

Real estate Construction Automotive Coaching 77

Balto

SEPTEMBER 7, 2023

In today’s uncertain market, the traditional approach to data collection and forecasting in sales just doesn’t cut it. As a result, the predictive models that you get out of this aren’t likely going to help your sales team as much as you expect. This is the future of sales! What is Revenue Intelligence?

Sales 52

Sales Coaching Analytics CRM 52

Customer Guru

AUGUST 21, 2018

John is an “Ex-Disney Guy” and Customer Experience Coach. He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops. Apart from being an author, Kerry is also a renowned speaker and an insightful coach. John Formica Follow @JohnFormica.

Customer Experience 115

Customer Experience Journey mapping Consulting Consulting 115

Peter Lavers

NOVEMBER 14, 2017

One option for doing so is this workshop, part of DataIQ’s excellent Leaders package. All those skills may sound more like sales training. With Data Science still being new to most businesses, there is indeed a sales job to be done. DataIQ Leaders also provide a workshop on this. Influencing.

Analytics 100

Analytics Banking Consulting Consulting 100

GetFeedback

AUGUST 14, 2019

Use CSAT at key points in the sales process. After inbound sales calls, for example, prospects can share how satisfied they were with the conversation. Goal 2: Coach employees. Using this to coach employees and share how to improve their feedback will help improve the experience overall for future customers. .

Metrics 109

Metrics Journey mapping Surveys Coaching 109

JustCall

MARCH 7, 2023

The sales world has changed dramatically. Hybrid workspaces blend in-office sales reps and off-site staff (mostly working from home). So why does this approach matter and how can you incorporate it into your sales operations? So you must prepare adequately if you’re considering a hybrid work model for your sales team.

Best practices 52

Best practices Sales Morale Personalization 52

Robert Davis

MARCH 2, 2017

Our success has provided a solid foundation, giving our company the reputation for being one of the best full-service training, coaching and facilitation consultancies in the marketplace. After ensuring understanding, call coaching focused on exceeding customer expectations from greeting to close. Sales per 100 improved from 4.49

Call flow 48

Call flow Coaching Telecommunications Customer retention 48

Comm100

DECEMBER 16, 2024

Improved Interdepartmental Collaboration By integrating automation tools with existing CRM and project management systems, teams across departmentssuch as sales, product, and supportcan seamlessly share customer insights and action plans. Businesses can better forecast and control costs, directly contributing to profitability.

Customer Service 52

Customer Service Chatbots Omni-channel support Self service 52

ChurnZero

MARCH 3, 2020

Conferences, forums, and workshops are a great way to brush up on your skills, learn new ones and hear from thought leaders and experts in your industry. This event takes a unique approach to getting your hands dirty, with workshop components like no other. Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League .

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

Netomi

JANUARY 5, 2022

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Balto

JUNE 7, 2022

Balto’s product suite of Real-Time Guidance , Real-Time Coaching , and Real-Time QA empowers agents with the information they need at their fingertips while also allowing managers to rapidly scale best practices with the press of a button. The market is finally starting to view real-time guidance as a must-have.”. About Balto.

Coaching 52

Coaching Contact Center Best practices Technology 52

Comm100

JUNE 30, 2016

Online Customer Service Training by Sales Training International. Keep in mind that in order to qualify for free coaching materials, potential instructors must complete the courses with passing scores. Corporate Strategies by Skillpath provides seminars, workshops, and conferences for those seeking professional development.

Customer Service 74

Customer Service Banking Education Scripts 74

Outsource Consultants

JANUARY 16, 2025

Targeted Training and Development: Use QA findings to inform personalized coaching sessions and broader training initiatives. Real-Time Monitoring Enhances Agent Performance Real-time monitoring and coaching tools have become game-changers for contact centers. Actionable Feedback Loops: Provide timely, constructive feedback to agents.

Best practices 67

Best practices Contact Center First call resolution Average Handle Time 67

Interaction Metrics

JANUARY 26, 2024

Case Study Explored: Martha and Jason dissect a distribution company that sought to improve its inside sales customer service. This led to a program involving recorded call analysis and call center training workshops. ” Jason: “I know you did workshops, and you did some individual coaching.

Call Center 62

Call Center Coaching Metrics Surveys 62

teleopti

DECEMBER 2, 2019

Consider running workshops so staff understand why you are scheduling the way you are scheduling. Once everyone is confident with the new system, discuss ways to utilize the latest WFM training planner capabilities for coaching sessions. Involve staff in the scheduling process. This is the next step to engaging with team members.

Coaching 68

Coaching Employee engagement Consulting Consulting 68

Balto

JUNE 30, 2022

From the workshops and meetings to the main vendor floor, the space was brimming with energy and enthusiasm. From sales to customer support, organizations across verticals are investing in the agent experience now more than ever. Take Your Sales and CX to New Heights. We knew the week was going to be a good one. Get a Demo.

Contact Center 52

Contact Center Customer centricity Coaching Sales 52

CSM Magazine

SEPTEMBER 13, 2024

Workshops and Seminars : These offer opportunities for interactive learning and networking. Coaching and Mentoring : Personalized guidance can address individual development needs. Financial Metrics : Analyze the cost savings achieved through reduced errors or increased sales.

Morale 52

Morale Metrics Feedback Coaching 52

Verint

DECEMBER 28, 2017

When I started this blog in 2009, I focused on the thorny issues involved with communicating across the sales-engineering interface®. The post-sale care and feeding of customers is relegated to just about everybody who had zero to do with acquiring these customers. Customer Unretention Syndrome results from 4 Sales Achilles Heels.

Customer retention 36

Customer retention Engineering Coaching Sales 36

Help Scout

AUGUST 11, 2021

For instance, if reading blogs isn’t most effective for you or members of your team, Bill also offers recordings and materials for his workshops, a reading list, and references to videos and audio recordings that you can listen to. 5 Keys for Coaching CSMs to Have Strategic Customer Conversations.

Customer Service 82

Customer Service Coaching Education Best practices 82

ChurnZero

NOVEMBER 22, 2021

We’re behind on our sales projections. This article is adapted from an in-person workshop presented by Kristen Hayer , Founder and CEO of The Success League , at BIG RYG , ChurnZero’s annual Customer Success leadership summit. Sales Plan. You can then throttle your hiring based on the budget and actual sales numbers.

Benchmark 98

Benchmark Finance Best practices Sales 98

Interaction Metrics

AUGUST 14, 2024

Whether it’s tech support, consumer affairs, front desk personnel, or inside sales, ensuring that every interaction is exceptional is crucial. Why You Need a Customer Service Consulting Firm The quality of customer service impacts everything from how your customers perceive your brand to sales. Get in touch!

Consulting 62

Consulting Consulting Customer Service Surveys 62

JustCall

DECEMBER 10, 2020

Call center training is crucial for agents, both of sales and support so that they can deliv­er exceptional cus­tomer ser­vice. Whether it’s about any newly launched services or updates in the existing product, sales and support reps must be strongly equipped with training and tools to better meet the needs of their customers.

Best practices 52

Best practices Call Center Sales Average Handle Time 52

SharpenCX

MAY 16, 2022

The communications can include a mix of sales inquiries, changes to orders, questions about billing, complaints about your product and more. Whether an agent is a naturally gifted speaker or someone who needs more coaching and guidance, everyone needs a solid script. Are agents providing clear and correct information?

Contact Center 67

Contact Center Scripts Call Center call center software 67

Amity

MAY 9, 2016

I really loved the combination: it was part consultant, part sales, and I really enjoyed that aspect of the job. We’re a pretty lean team, and we sit right between Sales and Customer Success. My team is structured the same way that our Sales Team is structured. How is your team structured? We are on the road a lot too.

Coaching 56

Coaching Upselling Accountability Sales 56